I had originally planned to take the Dingle Day tour from Dublin with O'Connor. They were very responsive and helpful via email, and willing to pick me up and drop me off wherever I liked. I took the train from Dublin and was to be met by my tour operator at the train station in Killarney. Once there, I was met by John O'Neill who informed me that they had a change and would not be doing the Dingle tour, but would instead be doing the Ring of Kerry tour. I was upset, but John was very patient and assured me the Ring of Kerry tour was just as good, if not better. John took such good care of me. Got me a seat right up front, gave me free entry to the bog museum, gave me a hot tea, etc. John really bent over backwards to make sure I was having a good time. I felt like a VIP. On top of that, he was a great tour guide. Lots of interesting information, great scenery, excellent sense of humor, more than willing to take everyone's pictures for them. My one HUGE regret is that my camera battery died before I got a photo with John who really made this tour perfection. I appreciate a company who goes that extra mile, especially when things don't work out as planned. O'Connor is so easy to work with and so accommodating. When I go back to Ireland, I'll book with them again.
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