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Clayton Hotel Galway
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Reviews (2,077)
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Reviewed August 11, 2014 via mobile

Excellent staff, great food, great bar. Always made to feel very welcome. Comfortable rooms. A fab irish welcome. Stayed here on 6 occasions. A very consistent hotel. 10 mins by cab to shop street. Looking forward to my next visit.

Stayed: August 2014, traveled as a couple
2  Thank valleyrambler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clayton-GM, General Manager at Clayton Hotel Galway, responded to this reviewResponded August 19, 2014

Dear valleyrambler,

Thank you so much for both your most recent review and also for keeping on coming back to us. Your support and patronage is very important to me and I hope there will be many more times in the future when you get a chance to stay with us again.

Best regards

Rory Fitzpatrick
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 10, 2014

We stayed at the Clayton Hotel in Ballybrit for three nights in August 2014. At first,we were disappointed with our room for it was designed for handicapped people. We reported our dissatisfaction to Brenda et the front desk. A few minutes later, we were given a key to an absolutely gorgeous room. (Room 403) that room was the most spacious room we'd ever had with 2 leather couches, a soaking tub and awesome shower. The bed was excellent and the hotel was quiet. We recommend this hotel for its value and responsiveness to the concerns of its guests. When we checked out, we learned about a 55 Euro charge to our room for a collect call. The lady at the desk was equally concerned and a few minutes later, she told us that we had been unfairly charged. We were happy that they were quick to recognize their error and accept responsibility.

  • Stayed: August 2014, traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank Gilbert P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clayton-GM, General Manager at Clayton Hotel Galway, responded to this reviewResponded August 19, 2014

Dear Gilbert P,

Thank you so much for your review of your recent stay in the Clayton Hotel. I'm glad you enjoyed your time with us and it's great to learn that any issues you had were dealt with promptly and without fuss by the reception team. It works much better for us when people raise issues if and when they arise as it allows us the opportunity to address the problem there and then. Certainly all the team here are very focused on delivering an excellent service to our guests and I hope in this case the positives far outweighed any minor issues that arose.

Best regards

Rory Fitzpatrick
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 10, 2014

We had an early appointment in Conemara on Saturday morning and decided to break the journey with an overnight in Galway on the Friday night. Using an internet search site we found the Clayton Hotel offered what we had in mind. The hotel is a product of the Celtic Tiger Years. It is a modern 4 Star hotel on the outskirts of Galway City. It is spacious facility with ample parking. The room had a two double beds and a separate sitting area with an in wall swivel TV that could be watched from the beds or the sitting area. The bathroom was spacious and the shower was powerful. In its 7 years the corridors and public areas have got a little grubby with stains on the carpets and chips on the paintwork. The lower level leisure centre has a steam room, sauna and pool which although strangely shaped (long and narrow) provided enjoyable entertainment for the afternoon. The striking feature of the Hotel was the friendliness of the staff. Coming from the capital where front line staff are rarely indigenous, we have become accustomed to a non Irish welcome in Ireland. However, In particular Vincent in the restaurant was the epitome of an Irish welcome and we felt happy that the future of Irelands tourist industry is entrusted to people like him

  • Stayed: August 2014, traveled with family
    • Value
    • Sleep Quality
    • Service
Thank soupydublin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clayton-GM, General Manager at Clayton Hotel Galway, responded to this reviewResponded August 19, 2014

Dear soupydublin,

Thank you so much for your review of your recent stay in the Clayton Hotel. I'm delighted you enjoyed so many aspects of your time with us, certainly I'll be sharing your comments with all the team here and I know they will be thrilled with your recognition of their hard work. I hope you find another reason to visit again soon.

Best regards

Rory Fitzpatrick
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 7, 2014

We stayed at the Clayton Hotel for 3 nights and enjoyed the room, staff and general hospitality. What we did not enjoy was the hotel's Wi-Fi system's complete failure to support our iPhones and iPads. When we complained to the staff we were told that the inability for their Wi-Fi to support Apple devices was well known, but for some reason they were unable or unwillling to solve the problem. Their suggestion was for us to reboot our devices because sometimes that worked. Well, it didn't.

So for three days we were unable to read any emails, upload our fabulous Galway pictures, or make Wi-Fi enabled calls.

It seems that if we were successfully able to use Wi-Fi aboard a moving Irish Railway System railcar between major cities, we should be able to do the same in a hotel room that's standing still.

For this reason alone I rated their service as average.

Room Tip: A very long way from the airport, city center, or major shopping areas. Plan on taking a local bus, or a very expensive taxi if you want to go into town or the airport.
  • Stayed: July 2014, traveled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank Frankidee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 5, 2014

RECEPTION/CHECK-IN:
When we went to check-in we got a receptionist named "Brenda" , she was okay but the other receptionist next to her seemed to be much more organised and a bit nicer we never even got as much as "Enjoy your stay" just "alright then" but anyways , Check-In was quick and easy and Lobby area was lovely and bright.

THE ROOM:
We were given room number 323 on the 3rd floor , We were pleasantly surprised! , The room was huge and very spacious! , It was a corner room so that's why it was big and it was great! , The bed was so comfortable! , The shower was lovely and the room was spotless and we had a lovely view of some of the city too which was a bonus!.

THE FOOD:
We ate in the bar and the food was just DIVINE! , It was so nice couldn't fault anything and the staff were so friendly which was a nice touch to the hotel :-).

FACILITIES:
The Hotel has a Swimming Pool located in the basement level , I have to say it is quite small but nice at the same time , There is also a sauna and steam room but no jacuzzi however...


BREAKFAST:
Breakfast was just fabulous! , Excellent breakfast I have ever experienced in a 4 star Hotel and the staff were so helpful so well done on that!.

STAFF:
The Staff were so friendly in the Restaurant and during Breakfast and also very helpful.

Overall , I really enjoyed my stay at The Clayton and will certainly be returning!.
Thank you!

Room Tip: Well we had a corner room on the third floor and it was quiet and spacious if you had the window shut and it was facing the front (Room 323)
  • Stayed: August 2014, traveled with family
    • Location
    • Cleanliness
    • Service
1  Thank PRIVATE A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clayton-GM, General Manager at Clayton Hotel Galway, responded to this reviewResponded August 6, 2014

Dear PRIVATE A,

Thank you so much for taking the time to post a review of your recent stay in the Clayton Hotel. Your commentary is very detailed and really helpful in terms of learning where we got things right and also highlighting a few areas we need to work on. I do hope it won't be too long before you are back to stay again.

Best regards

Rory Fitzpatrick
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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