We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“recent feedback”
Review of The House Hotel

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 2 more sites!
The House Hotel
Ranked #8 of 46 Hotels in Galway
Certificate of Excellence
Reviewed August 12, 2014

We stayed for two nights on a mid week break, sunday and Monday night. The room was excellent, plenty of sockets and air con. The barman Cathal was very friendly and we enjoyed the cocktails and an excellent pint of Guinness. We ate in the restaurant on the first night and the food and service was excellent, in fact the portions were very generous.

All the staff were very friendly and we will return when in Galway again and highly recommend a stay at this hotel.

  • Stayed: August 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank Joe m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
galwayguests, General Manager at The House Hotel, responded to this reviewResponded August 19, 2014

Dear Guest,

Thank you very much for taking the time to leave a review following your stay here at The House.

I have passed you lovely comments onto Cathal, one of our top barmen and also one of our key mixologists. Cocktails are very important here at The House and I’m delighted to hear that you enjoyed them!

I have also passed on your comments to our head Chef and kitchen staff in relation to your dining experience.

We are already looking forward to welcoming you back to Our House in the very near future!

Best,
Margaret

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (1,123)
Traveler rating
Traveler type
Time of year
Language

528 - 534 of 1,123 reviews

Reviewed August 8, 2014

I had the pleasure of staying in this hotel a few days ago. The staff were very helpful and always smiling and the food is top class . I couldn't fault it in any way. Definitely worth a visit. I highly recommend it to anybody visiting galway.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Paddy E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
galwayguests, General Manager at The House Hotel, responded to this reviewResponded August 9, 2014

Dear Valued Guest,

Thank you so much for taking the time to review your recent stay with us.

I’m delighted to read the staff were very helpful and always smiling and you also enjoyed your dining experience with us.

We look forward to welcoming you back in the very near future to enjoy all the Hotel has to offer.

Warmest Regards,

Margaret Jenkins
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 8, 2014 via mobile

Stayed for a couple of nights recently.
Room was excellent, comfortable bed, very good bathroom and shower with good towels, good air - conditioning and very well sound proofed. Plenty of electrical sockets.Not many TV channels but I wasn't that bothered.The staff from check in to check out were very friendly and attentive.
Parking in general in Galway is a bit of a nightmare but the nearby car park solved this, pity its not included in the room price.
The restaurant was very hit and miss, had 2 breakfasts (ok),1 lunch (good) and 2 dinners (1 good and 1 inedible).In all cases the temperature of the food was on the cool side. The waitress was very apologetic about the inedible dinner and in fairness I was not charged for it.I have stayed there before and one of the main reasons for choosing it again was the quality of the restaurant and the location. The location has not changed but the restaurant needs to improve in quality, variety and value. The wait service and bar staff were excellent.
Do not hesitate to stay in this excellent hotel but there are plenty of very good quality and better value restaurants within 2 minutes walk.

Stayed: August 2014, traveled on business
1  Thank liambradysleftfoot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
galwayguests, Manager at The House Hotel, responded to this reviewResponded August 11, 2014

Dear Guest,

Thank you for leaving your taking the time to write a review after your recent stay with us.

I am delighted to read the service you experienced was very attentive. We pride ourselves on excellent customer service and I’m delighted you picked up on this point during your stay with us.

My apologies if you felt there was not enough TV channels in your room. We provide the customary channels that are standard throughout hotels with news/entertainment/music and movies for all our guests’ enjoyment.

In regards to our Car Parking facilities, we provide the most competitive rate in Galway City with a reduced rate of €7.00 for our valued guests with its location being only a few hundred yards away on Merchants Road.

I’m sorry to hear you did not enjoy your food with us during your stay and we will certainly investigate this. We are placing a very strong emphases on improving our food offering and I can assure you that this will be greatly improved for your next visit.

We look forward to welcoming you back in the very near future to see to the improvements we have made.

Kindest regards,

Margaret Jenkins
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 7, 2014

This is a fairly expensive hotel to stay in (€560) for 2 nights (B&B), so the idea of paying for parking is absurd! Time for the hotel to act and pick up the tab. Also the breakfast staff need a big wake up call-slow and forgetful 2/2

value for money 6/10

  • Stayed: August 2014, traveled as a couple
    • Location
    • Rooms
    • Service
1  Thank nivis8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
galwayguests, General Manager at The House Hotel, responded to this reviewResponded August 11, 2014

Dear Guest,

We appreciate you taking the time to review our hotel.

Your stay was during the two busiest nights of the very popular Galway Races. Being a city center boutique Hotel, there is always huge demand for our rooms during this period.

We do take your comments on board and will review your request. We appreciate all comments and consistently review our policies & procedures to further enhance our guest’s stay.

We hope that this experience will not prevent you from booking with us in the future. We look forward to welcoming you back in future to see the improvements we have implemented.

Kindest regards,

Margaret Jenkins
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 6, 2014

Went for a couple of drinks, on a Tuesday night.
Hotel After re-opening because of take over
Still looks unfinished - just bit more homely feel needed.
Bar staff very unfriendly and gave us our drinks -with no beer mat/napkin or cocktail stick for bits of fruit in cocktails.
Just improvements needed.
Them little touches need to with service.
Went for another drink to bar The barman was gone for his break and no other staff behind bar.
Waited a good few minutes and a woman came beside me to order and said same ..... Is there no staff
I said no.
2girls came into counter sorting the tills ....I think they to do with food area as dressed in black, so I had to call them over, and ask anyone serving.
It wasn't busy for a Tuesday night but I think I'd get better service in a busier bar.
Hope if I visit again will be better.

  • Stayed: August 2014, traveled with friends
    • Cleanliness
    • Service
Thank gercath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
galwayguests, General Manager at The House Hotel, responded to this reviewResponded August 11, 2014

Dear Guest,

We were genuinely upset to read that you were disappointed with the level of service you received in the hotel on your recent stay.

We take enormous pride in the level of service we provide. Please accept our apologies for your experience in our bar and restaurant.

We are taking the necessary steps to investigate your feedback with the entire team to ensure that this situation does not happen in the future.

Your comments and feedback are important to us and we would welcome more communication from you should you wish to speak to us regarding any of the issues in your review.

Kind Regards,

Margaret Jenkins

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 5, 2014

We stayed here a while ago and I could've sworn I reviewed this hotel, alas I have not.
We LOVED it! The service was so friendly, the price was right, the decor is outstanding throughout (feels like art all around!) and the location cant be beat.
We parked at the garage nearby, as recommended and it was easy and affordable.
Sleep quality is high because though you are in the middle of it all, its tucked away enough that there is no noise in the rooms. Also the bed was mighty comfy!
I definitely recommend.

  • Stayed: September 2013, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank JEM782
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 3, 2014

Me and a friend recently ate here after the galway races and i was really impressed. the decor is quite girly which i loved and had a spacious dining and lobby area. The staff where really friendly and efficent. We just opted for a main course of pizza and piri piri chips which where so yummy i could have ate at least 3 bowls of them. The main was really big and great value they also have a set early bird menu available. The dessert menu wasnt hectic i felt it didnt have alot of choice so we opted for a cocktail instead, the cocktails where really professionaly done and the menu had a great selection of choice so there really was somthing for everyone. the location is ideal as your just around the corner from shop street really was a great choice to end a girly day out.

  • Stayed: July 2014, traveled with friends
    • Location
    • Service
1  Thank Caoimhe C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Galway hotels
0.1 mi away
Jurys Inn Galway
Jurys Inn Galway
#7 of 46 in Galway
2,044 reviews
0.4 mi away
Park House Hotel
Park House Hotel
#2 of 46 in Galway
2,866 reviews
4.3 mi away
The Twelve Hotel
The Twelve Hotel
#1 of 1 in Barna
1,753 reviews
Show Prices
Show Prices
Show Prices
0.5 mi away
Radisson Blu Hotel & Spa, Galway
1.6 mi away
Galway Bay Hotel
Galway Bay Hotel
#4 of 46 in Galway
3,255 reviews
0.2 mi away
Harbour Hotel Galway
Harbour Hotel Galway
#16 of 46 in Galway
1,503 reviews
Show Prices
Show Prices
Show Prices

Been to The House Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The House Hotel

Address: Spanish Parade, Galway, Ireland
Location: Ireland > Western Ireland > Province of Connacht > County Galway > Galway
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#3 Business Hotel in Galway
#10 Romantic Hotel in Galway
#18 Family Hotel in Galway
Price Range: $126 - $244 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The House Hotel 3.5*
Number of rooms: 40
Official Description (provided by the hotel):
Welcome to the House Hotel, a luxurious boutique hotel located in the heart of Galway City. The House Hotel represents the ideal "Home away from home" with its cosy atmosphere, chic style, excellent facilities and personalised service. Features of the guestrooms include flat screen TV's with internet access, safe and crisp white linen that will guarantee you a comfortable night sleep. The Parlour Bar & Grill specialises in modern and international cuisine. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, Priceline and TripOnline SA so you can book your The House Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The House Hotel Galway
Galway The House Hotel
House Hotel Galway

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing