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“Fantastic hen weekend!”
Review of The Western Hotel

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The Western Hotel
Ranked #20 of 45 Hotels in Galway
Certificate of Excellence
Donegal
1 review
“Fantastic hen weekend!”
Reviewed September 4, 2009

Myself and a group of girls stayed at the western on a weekend in june for my friends big last night of freedom bash. as others have said below, the location is fantastic, and part of the reason we chose this hotel. some of us who were driving arrived early from donegal on the saturday, so we had to wait a little while for our rooms to be ready, which was fine because the girl at reception took our bags and we wandered around the city for a while.
when we came back at about 2.30 our rooms were ready and we checked in. The rooms were fine and comfortable.
we ate dinner in the restaurant in the evening which we had pre-booked before we arrived, it was delicious. We also had some cocktails in the bar, and I must say that George and Reese (sp?) in the bar were very friendly and fun, giving us tips on nightclubs to go to.
All in all we had a great weekend, galway is a brilliant lively spot for the nightlife and i will be back as soon as possible!

  • Stayed June 2009, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
Thank Mariabyrne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thewestern1, Reservations Manager at The Western Hotel, responded to this review, September 8, 2009
Thank you for taking the time to leave a review of our hotel, and I am glad to hear that you enjoyed your hen weekend. I will pass on your kind words to George and Rhys. We hope you will return to the Western in the near future.
Kindest Regards,
Noreen Brennan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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876 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Washington DC
1 review
Reviewed September 3, 2009

A group of us stayed over the weekend. Staff throughout had a very pleasant manner which is sometimes lacking in hotels. Location is great, no need for taxis. Breakfast was very good each morning.

  • Stayed July 2009, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jakesmith30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thewestern1, Reservations Manager at The Western Hotel, responded to this review, September 8, 2009
Thank you for taking the time to leave a review. It is always great to hear that guests have enjoyed their stay and we hope that you will return to the Western in the near future.
Kindest Regards,
Noreen Brennan
Reservations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
1 review
Reviewed September 2, 2009

Stayed on a Friday night with two friends. Perfect location to enjoy Galway night beside Eyre Square. The free car park was a plus too. Upon arrival we had food in the bar which was good, friendly staff too. Residents bar stayed open until after three. Enjoyed a breakfast the next morning.

  • Stayed March 2009, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travellers111111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thewestern1, Reservations Manager at The Western Hotel, responded to this review, September 3, 2009
Thank you very much for taking the time to write up your kind review. It is always good to hear that guests have had a pleasant stay as customer satisfaction is our no1 priority.
We hope to see you at The Western Hotel in the near future.
Kindest Regards,
Noreen Brennan
Reservations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kenmare
1 review
Reviewed September 2, 2009

Great location! Myself and my wife visited Galway during August. The hotel is in the middle of everything. Staff is friendly and efficient. Food was good and reasonably priced. Definitely would recommend it for a comfortable stay in Galway

  • Stayed August 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BrendanC_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thewestern1, Reservations Manager at The Western Hotel, responded to this review, September 3, 2009
Thank you for your kind review of our hotel. I am pleased to hear that you had a pleasant stay here, as it is always great to hear good customer feedback.
We hope that you will return to The Western Hotel in the near future.
Kindest Regards,
Noreen Brennan
Reservations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
fermanagh
2 reviews
Reviewed July 21, 2009

stayed here before and it was fine, this time the shower wouldn't work then flooded, the room below and was unable to get a shower in the end.
This wasn't the problem, i apprecate that these things happen, what i did take offence to was the girl on duty accused us of flooding the through stupidity. i work as a building engineer and our friend who was staying in the next room is a plumber, i think we know a bit more than the girl about plumbing, plus there were cigarete burns in the duvet which didn't create a great impression.

  • Stayed July 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank art1132
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thewestern1, Reservations Manager at The Western Hotel, responded to this review, August 31, 2009
Thank you for taking the time to leave a review. I am glad to hear that you enjoyed your stay the first time, but I am sorry to hear that your second stay was not as pleasant. I do apologise for the water problem in your room, and that you felt offended by the lady on duty. I hope you will give us a chance to make it up to you by staying with us again.
If you would like to discuss this matter, or anything else further, please dont hesitate to contact me.
Kindest Regards,
Noreen Brennan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mission Viejo
Level 4 Contributor
37 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed June 23, 2009

After checking out all the hotels and B&B's for price and convenience, I chose the Western Hotel mainly for the convenience of being able to walk from the bus station to the hotel. We were a family of 3 and they gave us a quadruple room. The room was very big and the bathroom too. The breakfast was just okay and as the other reviews stated, it was noisy. But I've been in worse situations where the music went on until 2 in the morning. Actually the music was pleasant to listen to. We did the Hop-On Hop-Off Bus and took a tour to Connemara. Both were fun. Overall, we had a good experience with this hotel. We have no complaints.

  • Stayed May 2009, traveled with family
    • Value
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Helpful?
1 Thank mcbabci
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thewestern1, Reservations Manager at The Western Hotel, responded to this review, August 31, 2009
Thank you for taking the time to leave a review of our hotel. I am glad to hear that you had a pleasant stay. I apologise for the slight noise issue, and hope it wasn't too disruptive.
I am glad that overall you enjoyed your stay, and hope you will return to us soon.

Kindest Regards,
Noreen Brennan
Reservations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 12, 2009

The first girl working the desk was from Canada and very helpful. She informed us that our room would not be ready for 1 hour. We returned 3 hours later to find a different girl at the desk. We checked in to a filth covered room. The was perishable products and personal hygiene products in addition to trash spewn all over the room. It was a disgrace. The manager's "solution" was to have us wait while he had it "cleaned". We asked for another room, and he said there were no more. For 200 Euros a night, I expect much better. we quickly got a refund and left the property and will NEVER, return. The Jurry's Inn down the road provided a nicer room, better location, and was 91 Euro's a night cheaper.

  • Stayed May 2009, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rejected
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thewestern1, Reservations Manager at The Western Hotel, responded to this review, August 31, 2009
Firsly, I would like to thank you for taking the time to write a review of our hotel.
I apologise that your room was not properly cleaned upon your check-in.
I hope that you will give us a chance to make it up to you and stay with us again.
If you would like to discuss this or any other matter please do not hesitate to contact me at: info@thewestern.ie

Kindest Regards,
Noreen Brennan
Reservations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Western Hotel

Property: The Western Hotel
Address: 33 Prospect Hill (off Eyre Square), Galway, Ireland
Location: Ireland > Western Ireland > Province of Connacht > County Galway > Galway
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites
Hotel Style:
Ranked #20 of 45 Hotels in Galway
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Western Hotel 3*
Number of rooms: 40
Official Description (provided by the hotel):
The Western Hotel holds one of the most enviable locations out of all three star hotels in the West of Ireland, right in the heart of the vibrant Galway City Centre. Behind the Western's Georgian facade the hotel hosts charming en-suite bedrooms, a relaxing and intimate restaurant and a lively bar.For something extra special, The Western also provides 4 luxurious hotel apartments, just to the rear of the building. There is free on-site valet car park available for hotel guests. ... more   less 
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