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“Really good value”
Review of The Western Hotel

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The Western Hotel
Ranked #22 of 46 Hotels in Galway
Certificate of Excellence
Reviewed November 28, 2013

I booked this hotel last minute, but the staff were friendly, to food was tasty and the room was very basic but spotless clean. There was a little noise last night but didn't last long. All in all great stay

  • Stayed: November 2013, traveled on business
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Thank Edel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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515 - 521 of 945 reviews

Reviewed November 26, 2013 via mobile

This hotel was very convenient for us in terms of location and because it has a covered car park. Galway isn't a big city so you are in the center within five minutes. We traveled with a five month old baby and I guess because of the low season we were given a spacious back side triple room. The room and bathroom were clean, with basic amenities and hairdrier. There is no fridge, but we used the balcony to keep things cold.
There is a buffet breakfast which is good enough, however the waiter will ask you if you would like something from the menu of the hot dishes, make sure it is included. I think the waiter should add in his/her question whether it is or not. Enjoy!

  • Stayed: November 2013
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Thank barcelonaizmir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 18, 2013

The positives were that the room was large, clean and comfortable. Downside was that the walls were thin enough, or guests in adjacent rooms loud enough, to prevent sleep for the first of a two night stay.
There was also noise emanating from some kind of generator in the back yard.
Porter totally unhelpful; he acknowledged that there was noise, but claimed he could do nothing about it; this was very different from my experiences in other establishments, where staff have been happy to attempt to allay any noise, offering a room change, if necessary.
Porter finally spoke to the gaggle of girls who were making the noise, but did it in such a way that they were hostile and rude at breakfast the next morning, resulting in an uncomfortable atmosphere.
Most hotels implement a policy of guests acting with reasonable consideration during their stay, but not this one.

Customer service hit and miss; one receptionist was friendly and polite, the other unsmiling and unwilling to help; as another reviewer has noted, everything was too much trouble for her.

Location central, although a taxi cost 7 euro to the nearby train station.

Bar ok; staff far better than in hotel itself.

Given the handy location and the good sized rooms, this could be a much better hotel if staff training and customer service were made priorities.

Room Tip: Seems be to somewhere where loud youngsters stay as a base to go drinking and then return in the ear...
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  • Stayed: February 2013, traveled solo
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1  Thank R N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 18, 2013

We arrived on a girls wknd on Saturday and informed that we could upgrade for free from a double room to an apartment - great move.. The apartment was gorgeous and just across street from hotel. Had one twin room and a double ensuite room. It was 1st class. We ate breakfast in hotel which was lovely. The hotel in very convenient for a city break stay. Just two min walk to eyres square so no taxi needed. The car park is bit small but you can leave your keys at reception and they organise parking for u. Was great for us as we weren't going to be moving the car until Monday. We will definitely return here again and would use the apartment again - very modern and stylish!!

Room Tip: Ask for an apartment if u are staying the weekend. We had apart 4 on 3rd floor which was lovely
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  • Stayed: November 2013, traveled with friends
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1  Thank Ashjohn2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 18, 2013

Had dinner with a friend in the restaurant of this hotel. We both had steak cooked medium rare which was exactly to our liking accompanied with nicely presented side dish of vegetables & chunky chips. Highly recomended

  • Stayed: November 2013, traveled with friends
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Thank Bertie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 10, 2013

Stayed for 1 night at the western, all staff incredibly friendly, could not do enough for us. Location is best in Galway, food gorgeous. Bar has loads of atmosphere and good music the night we stayed. Will definitely be back !

  • Stayed: November 2013
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Thank Deeyvo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 9, 2013

Decided to stay in this hotel as we were attending a funeral the next day and the afters was in this hotel so it was handy..

The receptionists are not helpful at all, everything was trouble we needed help with booking a bus and asked reception could she look it up online or call she told us the bus station is only a 5 minute walk away, while the computer was sitting in front of her and phone it's not hard to look something up!!We didn't know Galway and her brother had just died!! We had to return for more help and a different girl was on reception she did help us but with an attitude!!!


We wanted to stay another night and they only had a triple room available, we needed a double she wouldn't come down on the price of €140 for 2 people is ridiculous not even to drop in by €20 even though lots of money was spent in the bar and on all the food...


I work as a receptionist in Dublin in Temple bar when people have things booked in the bar we always give a discount..If we only have a triple room available we would sell at double rate, it's better to sell the room and get a good reputation so people will return instead of not selling it and giving yourself a bad name!!


If it was the hotel I work in no way would anyone be aloud to behave in this manner or not help anyone they should be ashamed it's not hard to go onto a computer...

The restaurant staff and bar staff were very friendly and helpful.. And the night porter was helpful also..

It's a shame about the receptionists as I go to Galway alot to my family and would of stayed again.. I will NOT be returning..

  • Stayed: November 2013
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Thank SSMAL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thewestern1, Manager at The Western Hotel, responded to this reviewResponded November 13, 2013

Dear Guest,

First we would like to thank you for your feedback
We are sorry to hear that your experience could have been nicer if not for the behaviour of our colleagues at the Front Desk. We want to assure you that this is very unusual as our Receptionists are usually praised for their friendliness and helpfulness. We hope that you will accept our apologies and that you would stay with us during your next trip to Galway.

Regards
Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Western Hotel

Address: 33 Prospect Hill (off Eyre Square), Galway H91 Y3FA, Ireland
Location: Ireland > Western Ireland > Province of Connacht > County Galway > Galway
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites
Hotel Style:
Ranked #22 of 46 Hotels in Galway
Price Range: $62 - $273 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Western Hotel 3*
Number of rooms: 40
Official Description (provided by the hotel):
The Western Hotel holds one of the most enviable locations out of all three star hotels in the West of Ireland, right in the heart of the vibrant Galway City Centre. Behind the Western's Georgian facade the hotel hosts charming en-suite bedrooms, a relaxing and intimate restaurant and a lively bar.For something extra special, The Western also provides 4 luxurious hotel apartments, just to the rear of the building. There is free on-site valet car park available for hotel guests. ... more   less 
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