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“Great location. Good rooms”

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Maldron Hotel Sandy Road Galway
Ranked #18 of 46 Hotels in Galway
Certificate of Excellence
Reviewed June 8, 2014

Good hotel, with great service. The disabled friendly room was very convenient. Its location is a hop away from a huge departmental store Dunnes Store and the Galway Shopping Centre, thus making it easy to shop away late in the evening.

  • Stayed: June 2014, traveled with friends
    • Value
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Thank RajanTD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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664 - 670 of 1,364 reviews

Reviewed June 5, 2014

Stayed at the Pillo Hotel for a 3 night stay and had an interesting hotel experience as it was very up and down in terms of service. I was quite impressed at first with the front house staffs' friendliness and speed upon checkin. However, things went down hill shortly after. The room I rented was not a king but a double, and inside the room, a cot had been setup and a dirty rag was in the middle of the floor. I called down to the reception to have this removed and then went out for the evening. When I returned, not only was the cot still there but now a crib occupied the remaining few feet of the room. Being a positive person, I looked at this situation with humour, but still called down to the reception to have both items removed. The reception I was met with was very rude and gave the impression I was asking too much to have something done about this. By the early afternoon, no one had come by to have the items taken out and I had to ask the reception staff in person to have the cot and crib removed. Besides this "interesting" scenario, the hotel's situation is quite convenient, the parking and free wifi are also great pluses to the hotel. Overall, it was okay and could use an adjustment to the quality of customer service.

  • Stayed: June 2014, traveled as a couple
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Thank Sascha M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 3, 2014 via mobile

As I live locally I often pop in. The bar was quite busy but Tommy the barman still made time to chat to us. There was a good atmosphere in the bar making it a pleasant evening for all. The food looked fab and we are looking forward to returning soon.

  • Stayed: June 2014
    • Location
    • Cleanliness
2  Thank Bern777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PilloHotel, General Manager at Maldron Hotel Sandy Road Galway, responded to this reviewResponded June 5, 2014

Dear Customer,
Thank you for posting your lovely review about your recent visit to our Point Bar. It was lovely to hear that you were well looked after by Tommy, who was delighted to hear this. We hope that the next time you are in, that you will also get to experience the lovely food that you saw being served.
Kind Regards,
Siobhan Burke
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 1, 2014

The pros:

1. Very close to downtown. Walkable – even with 2 young kids to downtown Galway in 20 minutes.
2. It is connected to a Spar gas. There is milk, fruit, many of the conveniences of a service station with minor grocery store attached. The coffee is awful, but beggars can’t be choosers
3. There is a shopping mall/McDonald’s down the street
4. Free high speed wifi
5. The hotel itself is reasonably well equipped with restaurant that features live music, decent workout room, no pool. Rooms clean and spacious.

The cons;
1. The safe didn’t work for 2 days since we were there. They fixed it just in time for us to be leaving the next morning
2. Ice machine on the first floor not working – had to go to the 3rd floor to get
3. toilet did not work and the toilet seat kept slipping off. Gross and gross.

They need to get the kinks out and it would be elevated to much more.

  • Stayed: June 2014, traveled with family
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2  Thank pw0867
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PilloHotel, General Manager at Maldron Hotel Sandy Road Galway, responded to this reviewResponded June 5, 2014

Dear Guest,
Thank you for providing us with your feedback on your recent stay. I am glad that you found the hotel to be well located for the city centre and nearby conveniences and that overall you were happy with the facilities of the hotel. I apologise for the cons which you experienced with your room. Please be assured that these will have been attended to by our maintenance department.
We hope that you will choose to stay with us again if you are returning to Galway.
Kind Regards,
Siobhan Burke
General Manager

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Reviewed May 31, 2014

Nice stay. Good food . Relaxing spa .lovely scenic drives. Hotel staff pleasant and helpful .would go back .good location. Close to town. 15 mins walk to eyre squAre . Would recommend for relaxing weekend break.

  • Stayed: April 2014
    • Value
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Thank Philipjgunning
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PilloHotel, General Manager at Maldron Hotel Sandy Road Galway, responded to this reviewResponded June 5, 2014

Dear Guest,
Thank you for your kind feedback about your stay with us and for recommending the hotel. It was lovely to read that you enjoyed many aspects, including the food, service, Spa and our location. We find that many of our guests enjoy the convenience of being near to the city centre and the bonus of free parking in our underground carpark. We look forward to welcoming you back in the near future.
Kind Regards,
Siobhan Burke
General Manager

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Reviewed May 31, 2014

We stayed at the Pillo Hotel on 15th May for 3 nights. The hotel staff were very friendly and helpful. Cleanliness throughout the hotel was excellent. buffet breakfast was ok but we had the early bird set menu with wine which great value for money and enjoyable.in the Spa we chose the ultimate couples retreat which was very relaxing it was worth every penny. Again the staff were very friendly and helpful. I can not praise this hotel enough it was the first time we have stayed in Galway and can not wait for next year so we can return.

  • Stayed: May 2014, traveled as a couple
    • Value
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Thank HELEN N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PilloHotel, General Manager at Maldron Hotel Sandy Road Galway, responded to this reviewResponded June 5, 2014

Dear Guest,
Thank you for your very kind review. It was lovely to read that you were so happy with the staff and their service. We are very lucky to have a team who are always striving to ensure that our guests receive the best service possible when they visit us. It was great that you got to enjoy our relaxing Spa and the wonderful treatments that are on offer, as well as our Wine and Dine meal which is very popular. We look forward to looking after you both again on your next visit to Galway.
Kind Regards,
Siobhan Burke
General Manager

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Reviewed May 29, 2014 via mobile

My husband & I stayed here at Easter for one night it's a really nice hotel very bright & spacious lovely staff our room was bright and very comfortable we had breakfast there and also very good, would highly recommend it, it's within walking distance to eyre square but there's a taxi rank outside hotel

Stayed: April 2014, traveled as a couple
Thank MargaretDublin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PilloHotel, General Manager at Maldron Hotel Sandy Road Galway, responded to this reviewResponded June 30, 2014

Dear Guest,
Thank you very much for your lovely review of your recent stay with us and that your recommendation to others. We look forward to having you back to stay again at the some time in the near future.
Kind Regards,
Siobhan Burke
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Maldron Hotel Sandy Road Galway

Address: Sandy Road, Galway, Ireland
Location: Ireland > Western Ireland > Province of Connacht > County Galway > Galway
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#7 Spa Hotel in Galway
#12 Luxury Hotel in Galway
#13 Romantic Hotel in Galway
#13 Business Hotel in Galway
Price Range: $75 - $205 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Maldron Hotel Sandy Road Galway 4*
Number of rooms: 104
Official Description (provided by the hotel):
Situated a short walking distance from Galway city centre, Maldron Hotel Sandy Road Galway is the perfect base for both leisure and business visitors to city. The focus is on customer service. Guests return time and time again.With a range of double, twin, triple and family rooms available, it is the perfect choice for a leisure break or a business trip. All of the guest bedrooms are non-smoking with wireless internet access & free underground parking. ... more   less 
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Also Known As:
Marriott Galway
Courtyard Galway
Galway Marriott
Galway Courtyard

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