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“excellent”

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Maldron Hotel Sandy Road Galway
Ranked #17 of 46 Hotels in Galway
Certificate of Excellence
Reviewed June 9, 2011

Me and my husband went to this hotel for our 1st year anniversary. when we arrived we had been upgraded to the penthouse suite... gourgess room.. the lady that checked us in was very polite and helpful. We also made use of the spa although prices were high for this treatments they were excellent and exactly what we were looking. Definitely recommend this hotel for a nice relaxing break, and was within walking distance to the town.

Room Tip: when we booked we wrote it was our anniversary
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  • Stayed: May 2011, traveled as a couple
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Thank amcmanus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,085 - 1,091 of 1,317 reviews

Reviewed June 8, 2011

Hi There,
As a big fan of tripadvisor before going anywhere,I felt i had to drop a short mail to thank each and all of ye for a great weekend last weekend in the hotel. We were a hen party of 25 and from the moment we checked in on saturday, to the moment we checked out on sunday, we were treated wonderfully.

Our package of €85.00 was seriously great value for money, as the cocktails were fab( had a few to many in fact) our canopies yummy, and we got so much!!!
Dinnear that evening in the bar was beyond good, with great service on top of the food.
The staff are a credit to the hotel.Nothing was to much whaen we asked.

Peter( the manager i tnk he is) is an asset to the hotel, and we d visit again to chat with him if nothing else. Having said that all the staff were great from the reception to the bar and restaurant staff!

Ok i said this was a short mail : )

So will end saying thank you so much again, i will be sure to highly recommend the hotel to any1 traveling to Galway, for location, value and really great service.
Hard to get all of the above anywhere you go nowadays, but your hotel has it in abudience,

Hope to visit again after the big day!

  • Stayed: May 2011, traveled with friends
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Thank BeanyMurphy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 7, 2011

from the minute we arrived at the Pillo hotel we were really impressed with the level of service and style the establishment offered.The hotel is situated just minutes from the center of Galway which made it the perfect location for a weekend away in Galway.The rooms are lovely and spacious and the beds are second to none in terms of comfort and size with the only downside being you never want to leave them.The Pillo hotel top it all off with really friendly staff and a lavish buffet breakfast each morning.Overall proberly one of the best hotels I have stayed at and I would highly recommend it.

  • Stayed: June 2011, traveled with friends
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1  Thank aideenginnell10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 6, 2011

I have never ever in my life stayed in such a place worst stay i ever had in my life, staff were appalling and very very rude! "I would never recommend it to anyone ever ever again"! The actual rooms were lovely but the staff was just terrible. they tried to over charge us for our stay and made the whole weekend upsetting for me and my friends! Would not advise you to ever stay in this place!! Upset my whole weekend away and it was MY HEN! I never ever want to hear the name mentioned ever again in my LIFE! ......... dont stay here please i am advising you not to! if you want to have a good weekend go somewhere else right!

Room Tip: dont stay here
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  • Stayed: June 2011, traveled with friends
    • Value
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5  Thank eimbar1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtyardgalway-GM, General Manager at Maldron Hotel Sandy Road Galway, responded to this reviewResponded June 7, 2011

Dear Eimbar1,

Thank you for your comments regarding your recent stay at Pillo Hotel Galway. Straight away I apologize for the poor experience and the confusion that arose in relation to your group booking. It is regrettable that due to poor communication and after many changes there was not a smooth and efficient check in experience. The main issues arose in relation to billing and deposits and this should have been dealt with more professionally and politely.

This is no excuse for rude behaviour and is very much at odds with the culture of customer care excellence we strive to maintain in Pillo Hotel Galway. It is a disappointment we did not deliver up to our normally high standards, especially when Pillo Hotel Galway was awarded a Certificate of Excellence for MAY 2011 by Tripadvisor. I would be delighted to talk directly to you or by e-mail: cian.landers@pillohotelgalway.com.

Thank you for your time and consideration, I look forward to speaking with you in the near future.

Sincerely,

Cian Landers

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 6, 2011

I stayed here while on a work trip just for one night,Rooms were very spacious and clean and I ate in the bar area which was really nice and staff were very pleasant .
I would stay here again

  • Stayed: June 2011, traveled on business
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Thank kellymgrace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 5, 2011

We had an excellent 3 days at the Pillo. Room was excellent and breakfast was pretty good - plenty of choice from self service and free papers. Free wi-fi. Location was ok - plenty of free parking on site. Its about a 30 minute walk to Galway centre where there are plenty of bars and restaurants. Not sure about dinner - our friends ate once and said it was "not great". Nice comfortable bar for that final drink or 2 before bed. Would definitely stay again.

  • Stayed: June 2011, traveled with family
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Thank pipoldchap2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 5, 2011

Galway was a stop over on our way through the country and although we didn't have a reservation, we did call the hotel in advance of our arrival and were told they had plenty of double rooms available. Check-in was relatively painless and we headed off to our room.

Much to our disappointment, we discovered the room was not a double room at all. It was fitted out with 3 single beds and clearly not what we requested. A quick call down to reception finally got it sorted, but we had to lug our luggage back down to reception to get our new room card keys and then back up to our room.

Given the price of the hotel ($119 Euro), we expected the rooms to be Internet capable (wifi), however discovered that only wired connections were possible and wifi only worked in the public areas of the hotel. Also, the room we stayed in seemed kind of dated, with a CRT TV instead of a flat screen as we've seen in many other places throughout the UK and Ireland and at cheaper rates as well.

  • Stayed: June 2011, traveled as a couple
    • Value
    • Cleanliness
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Thank JimNancyT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtyardgalway-GM, General Manager at Maldron Hotel Sandy Road Galway, responded to this reviewResponded June 7, 2011

Dear JimNancyT,

Thank you for your comments and please accept my apologies for the inconvenience of not allocating you with your desired room and subsequent room moving.

Pillo hotel opened its doors in 2005 and is generally accepted as having a modern, comfortable and contemporary style of guest room consistent with a four star Hotel. The TV's offer a range of services which include Pay Per View Movie , Sports, Guest Internet , e- mail and interactive TV billing. We also offer flat screen TVs in our suite room format. It is my desire that we will eventually have Flat screen TV's in all our guest rooms in the near future.

Internet access in our rooms are enabled with a fast and reliable service using LAN connection. The ground floor and meeting rooms are a dual connection solution with Wi-Fi and LAN options. When the opportunity presents itself to upgrade these rooms to Wi-Fi we will certainly be encouraged to do so with valuable feedback such as yours.

Thank you for your time and consideration,

Sincerely

Cian Landers

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Maldron Hotel Sandy Road Galway

Address: Sandy Road, Galway, Ireland
Location: Ireland > Western Ireland > Province of Connacht > County Galway > Galway
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#7 Spa Hotel in Galway
#12 Luxury Hotel in Galway
#13 Business Hotel in Galway
#13 Romantic Hotel in Galway
Price Range: $80 - $198 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Maldron Hotel Sandy Road Galway 4*
Number of rooms: 104
Official Description (provided by the hotel):
Situated a short walking distance from Galway city centre, Maldron Hotel Sandy Road Galway is the perfect base for both leisure and business visitors to city. The focus is on customer service. Guests return time and time again.With a range of double, twin, triple and family rooms available, it is the perfect choice for a leisure break or a business trip. All of the guest bedrooms are non-smoking with wireless internet access & free underground parking. ... more   less 
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Also Known As:
Marriott Galway
Courtyard Galway
Galway Marriott
Galway Courtyard

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