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“We Were Supposed To Stay at the Galway Bay Hotel”
3 of 5 bubbles Review of Salthill Hotel

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Salthill Hotel
Ranked #4 of 46 Hotels in Galway
Certificate of Excellence
Crossville, Tennessee
Level Contributor
548 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 595 helpful votes
“We Were Supposed To Stay at the Galway Bay Hotel”
3 of 5 bubbles Reviewed December 3, 2013

We were doing an independent CIE tour of Ireland and at the last minute they substituted the Salthill Hotel instead of the Gayway Bay Hotel. We were not happy, as the Galway Bay Hotel had a higher TripAdvisor rating.

We stayed two night mid October 2013. We ranked it at the bottom of our hotel stays. No safe, no complimentary bathrobe or slippers, no ice bucket - had to go to the bar downstairs to get ice. No in room iron or ironing board or pants press. Bathroom has a shower door - made floor wet and slippery. I used the hairdryer and the hose was filthy. This hotel had the worst tasting water of our whole 11 day trip.

Positives: great bay breezes from window that opened, 2 bottles of still water (actually that was for 2 day stay - so a possible negative since the water tasted so nasty) They did post the local weather on board down near the reception desk.

Basically this hotel seemed to skimp on amenities.

First the positives:
1) Nice king room with partial view of Galway Bay.
2) Window opened and we got a wonderful breeze.
3) Bathroom had washcolths + a defogged mirror.

Then the negatives:
1) The worst tasting water of our whole trip.
2) Half shower door - resulting in a wet, slippery floor.
3) No safe
4) Noice bucket.
5) No iron, board or pants press.
6) Hairdryer hose was filthy.
7) No complimentary bathrobe or slippers.

Room Tip: Ask for a room on a higher floor that doesn't face the road.
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  • Stayed October 2013, traveled as a couple
    • Value
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Helpful?
Thank magic_carpets
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fkillilea, General Manager at Salthill Hotel, responded to this review, December 4, 2013
Dear Magic Carpets,

Many thanks for the review posted recently and for taking the time to tell us of your experience with us.

Needless to say I was disappointed to read your comments about your stay and clearly your experience of staying with us was not to your liking.

I can only hope that you will be so kind as to contact me directly either by phone or by email fionakillilea@salthillhotel.com so I can follow up in a more specific way and perhaps persuade you if returning to Ireland to stay with us so as we can restore your faith in the Salthill hotel experience.
Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,316 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (416)
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English first
Cavan, Ireland
Level Contributor
270 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
5 of 5 bubbles Reviewed December 3, 2013

stayed here last week for one night stayed here previously and again it did not dissapoint had booked a standard double room but the very nice receptionist upgraded us to a superior room free of charge and we were very pleased wiyh the room very spacious with a seperate bath and shower and a lovely view looking out to sea the food was also very good as were the staff highly recommend

Room Tip: superior room
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  • Stayed November 2013, traveled as a couple
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Helpful?
Thank stephen19689
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fkillilea, General Manager at Salthill Hotel, responded to this review, December 4, 2013
Dear Stehen 19689,

Many thanks for the fantastic review posted recently and for taking the time to share your experience with us.

I am delighted our receptionist was so helpful and courteous and that our staff in general are attentive. It is wonderful to receive such positive feedback regarding our food also.

Thank you again and I hope it is not too long before we have the privilege of welcoming you back again.

Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Limerick, Limerick, Ireland
Level Contributor
52 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed November 28, 2013 via mobile

Stayed here over night with my other half, really enjoyed our stay. Clean hotel, clean room, comfy bed & friendly staff, what more could you ask for. The night porter had us laughing the minute we arrived, really nice guy. Will der return to this hotel in the near future

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SarahHMoran87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fkillilea, General Manager at Salthill Hotel, responded to this review, November 30, 2013
Dear Sarah H,

I am delighted that you enjoyed your visit to the Salthill Hotel and thank you for a wonderful review. It was such a pleasure to read that you had a fabulous time and that our rooms and service was excellent.
To know that our team made you feel truly special is indeed wonderful.
We hope that you can visit us again soon and thank you for your review.
Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 27, 2013

just home from a 3 day stay at this hotel, it was excellent.
Friendly staff, fantastic food. Spacious rooms. Very modern. Lovely leisure facilities. Underground parking too. All round brilliant hotel, cant wait to go back.

Room Tip: Perfect for couples or families.
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  • Stayed November 2013, traveled with family
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Helpful?
1 Thank Rebecca D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Athlone,
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed November 25, 2013

Beautiful hotel, fab large air conditioned bedroom with very modern bathroom and a great breakfast! We stayed here yesterday for one night and could not fault the place, we got a massive room on the 3rd floor with a sea view and breakfast this morning was very tasty. Will definitely be back.

Room Tip: Ask for a sea view.
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
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    • Rooms
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    • Service
Helpful?
1 Thank Moneypenny085
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mullingar, Westmeath, Ireland
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed November 23, 2013

I've stayed at this hotel on 3 seperate occasions, it's always clean and breakfast buffet is amazing, the staff at reception could be a little friendlier but not rude at all!! My sister went to see the wedding coordinator and found her very off putting and not friendly at all!! But overall I love this hotel...

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 575bitten575
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Salthill Hotel

Property: Salthill Hotel
Address: Promenade | Salthill, Galway, Ireland
Location: Ireland > Western Ireland > Province of Connacht > County Galway > Galway
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 46 Hotels in Galway
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Salthill Hotel 4*
Number of rooms: 161
Official Description (provided by the hotel):
Salthill Hotel is a luxury Galway hotel located on the famous Salthill Promenade overlooking the beautiful Galway Bay and strand. Just minutes from Galway City centre this sea front hotel has newly refurbished and spacious sea view bedrooms, a large and modern bar, two restaurants offering unique dining experiences and a brand and state of the art fitness facility. ... more   less 
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