We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Disappointing service”
Review of Salthill Hotel

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Salthill Hotel
Ranked #5 of 46 Hotels in Galway
Certificate of Excellence
Reviewed October 5, 2012

I attended a wedding in late september at this hotel. I had been told by family and friends to expec a great hotel with great service. However in my opinion on this occasion the hotel did not live up to its reputation.
During our meal at the reception the service was not up to scratch. The staff appeared to be very rushed and under pressure. During the main course it took an age for the potatoes to arrive and our dinner was half eaten before they were served.

Overall i enjoyed my visit but feel that a better standard of service would benefit the hotel and make it have the wow factor.

  • Stayed: September 2012
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank sonicangel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (2,730)
Traveler rating
Traveler type
Time of year
Language

2,331 - 2,337 of 2,730 reviews

Reviewed October 4, 2012 via mobile

Stayed last weekend in September with my wife as we were attending a wedding. Lovely room, great food & service especially in the bar they could not do enough for us, brilliant leisure centre & and PROM restaurant was fab. Overall was really excellent,the wedding was one of the best we were at. Will be back.

  • Stayed: September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank SophiaGalway_Ireland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 3, 2012

We stayed at this hotel in Aug and Oct booked through booking.com. Our first stay we requested a room with a view never got it instead got a room with a view of a concrete wall almost to the window, dark and dull, with a stale smell. The bathroom rail rusty and a big tile off the wall. We could not sleep due to a generator running all night. I wrote a letter to the manager and NEVER got a reply. Our second stay we where given the same type of room over the previous one this time without a bath only a shower. We asked to be moved but the black haired lady at the desk seemed to be delighted to inform me the hotel was full and couldn't move us to a better room, then she giggled. It seems if you book through booking.com you are really punished for doing so. We have stayed in a number of hotels through booking.com over the years but was never treated in such a manner, rude and off handish. We left with a bad taste never to return.

  • Stayed: October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Patricia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 2, 2012

Stayed here for 2 nights in september, we got a nice welcome and got checked in by a lady called Karen, pleasant and helpful. Location is very good, food excellent, Staff in bar and Restaurants was really good, Breakfast was our Favourite though, it was quite busy both mornings we were there, A young man Damien manager greeted us warmly both mornings and got us our tea and toast, the staff all on deck were serving tables very promptly and efficent, very well run Restaurant/Bar, Hotel in general. Alot of families seem to stay here, i can see why, been so close to the beach/aquariam. We will have no problem reccomending the Salthill Hotel to our Friends and Family. We didnt use the Leisure Facilities due to not enough time, but it looked amazing and people we got talking to said it was Fantastic.

  • Stayed: September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Noel_D186605
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 2, 2012

stayed 3 nights mid week end of sept 2012
our room was lovely and well serviced every day
all the staff were very friendly ,
their prom restaurant is a must
this is a lovely place to relax there is so much space
a great location on the sea front with it lovely promenade
which can be walked all the way into the city in about 15 min....
will go back in the new year .. many tranks

  • Stayed: September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank dublin2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 1, 2012

After one week of BnBs, we hoped to see something more in a hotel. The Salthill didn't give us what we expected.

The room isn't better that a standard motel, we had to open the window for 2 hours so we could get rid of the awful smell.

The swimming pool area was nothing much that a local public pool.

The dinner was excellent and affordable, but the breakfast was fairly common.

  • Stayed: August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Oltarus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 30, 2012

What a great location on the atlantic i did the walk up and down the sea front, the staff could not have been more helpful and friendly . Its hard to speak highly enough of this hotel i have stayed in more than my fair share of substandard hotels claiming to be top class. Big car park outside the hotel was really handy and the sun shined for a few hours so that was a bonus!

  • Stayed: August 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ae86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Galway hotels
0.1 mi away
Galway Bay Hotel
Galway Bay Hotel
#4 of 46 in Galway
3,366 reviews
1.6 mi away
Jurys Inn Galway
Jurys Inn Galway
#7 of 46 in Galway
2,102 reviews
2 mi away
Park House Hotel
Park House Hotel
#2 of 46 in Galway
2,896 reviews
Show Prices
Show Prices
Show Prices
2.7 mi away
The Twelve Hotel
The Twelve Hotel
#1 of 1 in Barna
1,776 reviews
1.2 mi away
Clybaun Hotel
Clybaun Hotel
#6 of 46 in Galway
394 reviews
2.1 mi away
Radisson Blu Hotel & Spa, Galway
Show Prices
Show Prices
Show Prices

Been to Salthill Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Salthill Hotel

Address: Promenade | Salthill, Galway, Ireland
Location: Ireland > Western Ireland > Province of Connacht > County Galway > Galway
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 46 Hotels in Galway
Price Range: $86 - $199 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Salthill Hotel 4*
Number of rooms: 161
Official Description (provided by the hotel):
Salthill Hotel is a luxury Galway hotel located on the famous Salthill Promenade overlooking the beautiful Galway Bay and strand. Just minutes from Galway City centre this sea front hotel has newly refurbished and spacious sea view bedrooms, a large and modern bar, two restaurants offering unique dining experiences and a brand and state of the art fitness facility. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Priceline, Booking.com, Agoda, Hotels.com, Hotwire, Travelocity and Cancelon so you can book your Salthill Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing