After a recent mid-week 2 night break, my partner and I found the following disasters with this non boutique style hotel:
LOCATION: We're not from Galway so we do not know Moneenageisha Road.
We tried the hotel website and Google Maps thinking that surely they would have directions on there. They didn't.
When we got on Moneenageisha Rd we drove by the hotel cause we thought it was a shopping centre.
Its location on a busy main road surprised us also but not as much as what we saw behind the hotel..Woodies, Pet Mania, Homebase and more! Where was the hotel private car park or even the hotel gardens and nice entrance? Seriously, you are completely chancing it with such a terrible location.
Also, it might also be an idea to inform your guests that the carpark is complimentary.
Freezing and standard. We were on the 2nd floor with a view of a wall covered in a weed like creeper.
Air con was a nightmare to work and so loud. At 5am I couldn't sleep any longer with the noise of it so eventually on my 3rd attempt turned it off but only to have the air con from other rooms keep us awake.
Furniture was fine but not sufficient for a 5*. Nothing individual about it. A visit to The Morgan hotel in Dublin will give you an idea of on-trend stylish furnishings.
Also, can you please communicate with room service who do the 'towel checks' in the afternoons to not brazenly let themselves into our room when we are there? We told her no thank you but she couldn't understand us.
Food was a 6/10 but service was ghastly. The male waiter had very poor English and couldn't understand what 'can I have some more water please' meant. As I am pregnant, I am constantly thirsty and need it so as not to get sick. Twice I asked him and he ignored me. I then asked what seemed like a restaurant manager. She was Irish but she too ignored me! After that it was obvious that these people want diners, having pre paid for meals, to be ordering alcoholic beverages that aren't part of the 2 night package deal. The first menu shoved in our faces before we were even seated was the wine list. Note to staff: at least let your guest seat down first.
Overpriced treatments. Booked 2 appointments for us both but the therapist didn't realize this. Thankfully there was a second therapist free at that time.
When it came to paying, the receptionist asked if I wanted to leave a tip and if so press 'yes' on the machine. I did but then she asked openly for how much?! Why this procedure? You know the norm is for the customer to key in their chosen amount themselves. Surely there's enough scamming going on already?
The 'relaxation room'....are you for real? A few loungers facing a few bushes and pebbles is not relaxation.
Correct me if I'm wrong but check-out time is 12:00 right? Why would the cleaners be knocking on our door at 11:45 if this is the case? We felt rushed to vacant our room. Again not good enough. For what you charge for such a mess of a hotel, take into consideration the correct check-up time.
- Official Description (provided by the hotel):
- The five-star g Hotel & Spa is perfectly situated to discover Galway City and the West of Ireland. Designed by renowned milliner, Philip Treacy, the g Hotel offers 101 spacious bedrooms and suites, a luxury 20,000sqm spa 'ESPA at the g', dramatic Signature Lounges ideal for casual dining and Afternoon Tea as well as delectable dining options in the 2 AA culinary rosette Restaurant gigi's. The g Hotel & Spa also features state of the art conference facilities for up to 300 delegates and hosts stylish weddings for up to 180 guests. Exclusive 5-star hotel & spa - Located in Galway City centre - Design by milliner Philip Treacy - 101 light-filled bedrooms - Five-star service - Luxury spa designed by ESPA - Cocktail bar & Signature Lounges - Award winning restaurant - Conferences for 300 delegates - Stylish Wedding Venue. ... more less
- Reservation Options:
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- Also Known As:
- g Hotel Galway
- Galway g Hotel