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“Night porter a major disadvantage.”

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Skeffington Arms Hotel
Ranked #27 of 45 Hotels in Galway
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Night porter a major disadvantage.”
Reviewed February 24, 2013 via mobile

Stayed here this month and have been many times before also.I have always found this to be ideal as it is clean,comfortable,great location and friendly staff.In saying this about the staff it does not apply to all as we found the night porter to be rude and he hummed and muttered under his breath as we arrived back to the hotel.Also met people in the hotel who we got talking to and they had the same problem also. Overall good but this man is a serious let down to the hotel and the other friendly staff members.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank adventure828
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Skeffingtonmanager, Front Office Manager at Skeffington Arms Hotel, responded to this review, March 1, 2013
Dear Guest,

Thank you for your recent review and for choosing The Skeffington Arms Hotel as your accommodation of your choice upon your recent visit to Galway City.

In relation to your comment regarding our night porter I will speak to him on his manner. Sometime his job can be quiet stressful if he is dealing with a large group and his English doesn’t come out 100% clear. I know this isn’t a valued excuse and it but I can assure our night porter gets the highest praise from a lot of our guests.
.
Thank you for your positive comments and please do take the time to come back to us again and you can experience all the Skeffington Arms has to offer as we strive to offer the best standard to all our guests.

Thank you again for taking the time to place a review.

Warm regards,

Lisa Nee

Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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476 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (79)
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English first
Galway, Ireland
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 16, 2013

Stayed in the Skeff twice in the last few months and both times the hotel staff were nice and very accommodating on both our stays... floor staff in the evenings are fairly terrible tho. rooms are nice but elevator and hallways are old and need refurbishment.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EvanDev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Skeffingtonmanager, Front Office Manager at Skeffington Arms Hotel, responded to this review, February 18, 2013
Dear Guest,

Many thanks for your review of our hotel. Your kind comments are greatly appreciated by us all here at the hotel. I've passed your comment regarding floor staff onto our bar manager.

We hope to welcome you back to us very soon and thanks again for your review.

Best Wishes from all the team,

Lisa Nee

Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kerry
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 16, 2013

me and boyfriend stayed at the skeff for valentines for two nights. Its a beautiful hotel rooms were fab, food was amazing, and the staff omg nicest staff ever come across in a hotel they could not do enough for you and i must say it makes the world of difference. From the moment we entered the hotel we met the manager at reception she was so helpful in every way to the waiter/waitresses and bar servers everyone we met was so friendly. There is a nit club in the hotel so expect a small bit of noise but who cares your away your not going to be going to bed early anyway well most people. I really recommend this hotel.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Teneirfe09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Skeffingtonmanager, Front Office Manager at Skeffington Arms Hotel, responded to this review, February 18, 2013
Dear Guest,

Thank you for your recent review and for choosing The Skeffington Arms Hotel as your accommodation of your choice upon your recent visit to Galway City.

Thank you for your positive comments and please do take the time to come back to us again and you can experience all the Skeffington Arms has to offer as we strive to offer the best standard to all our guests.


Please come back and visit soon, a warm welcome awaits

Best Wishes & Many thanks

Lisa Nee

Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mold, United Kingdom
Level Contributor
46 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed February 6, 2013

We ate a few times in the Skeff during our trip to Galway, we had everything from breakfast through to dinner. The pub is huge in size but that doesn't deflect from the service and quality. There is a huge choice of menu that changes throughout the day. The breakfast we had was really good with plenty of choice of items. The carvery was hot and plentiful at around 10 Euro and the choice of evening food was plentiful. There is an in house patisserie with some fantastic choices of cakes, tarts etc and the sandwich bar was good too!! Plenty of jugs of water around the place for you to help yourself to and the staff were great. Monday night was a bit busy as I presume it's student night there but there is plenty of space for you to avoid them if you want. Would definitely recommend this for good pub food on your trip!! We didn't stay here but the rooms looked fabulous on the photos, ooh and the toilets were spotless too.....always a good sign!!

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Sian G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Skeffingtonmanager, Front Office Manager at Skeffington Arms Hotel, responded to this review, February 7, 2013
Dear Guest,

Thank you so much for taking the time to post a review on tripadvisor about your recent visit to The Skeff Bar & Kitchen.

I was delighted to read that you enjoyed our bar & our food. I will make sure to pass on all your kind words to our team.

We look forward to welcoming you back to The Skeff Bar & Kitchen when you next visit Galway city & thank you once more for your review.

Best Wishes from all the team,

Lisa Nee

Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cork
1 review
Reviewed February 6, 2013

What a mighty stay after 4 hours on the road Had a great stay in a fantastic Hotel in the heart of a great city. My friend and I drove from Castletownbere in West Cork and enjoyed the experience we had in Galway. Excellent i No doubt I'll be back again.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Martin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Skeffingtonmanager, Front Office Manager at Skeffington Arms Hotel, responded to this review, February 7, 2013
Dear Guest,

Many thanks for your review of our hotel. Your kind comments are greatly appreciated by us all here at the hotel.

We hope to welcome you back to us very soon and thanks again for your review.

Best Wishes from all the team,

Lisa Nee

Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maynooth, Ireland
Level Contributor
3 reviews
Reviewed February 5, 2013

We stayed in the Skeffington last weekend. There were 12 of us on a hen. From the first phone call that I made the staff could not have been more helpful. I was a little anxious about the standard of the rooms since we were given a reasonable rate and the hotel accepted a hen booking. However the rooms were spotless and the bathrooms were spacious and looked like they had been recently tiled etc. There were crunchies on the beds!
We only ate breakfast there as we had already made dinner reservations for both nights but I would give the breakfast 10/10 and when we were in the bar the food that was going by us looked great.
Re: noise from nightclub. We were in room 105 which is at the back of the hotel and the view is of the nightclub door. this was not a problem for us and when we got back late at night although you could hear the dull base from the music in the nightclub it didn't affect us being able to sleep.
I would def stay here again even as a couple - looking forward to my next visit :-)

Room Tip: Ask for a room at the front of the hotel if you would like a view of Eyre Square
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  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 237Helen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Skeffingtonmanager, Front Office Manager at Skeffington Arms Hotel, responded to this review, February 6, 2013
Dear Guest,

Thank you for your recent review and for choosing The Skeffington Arms Hotel as your accommodation of your choice upon your recent visit to Galway City.

It is with great pleasure that I am replying to your wonderful review. Your review epitomises what our core values are about here in The Skeffington Arms Hotel...tradition, style and ambience. We strive to ensure that all our guests experience a warm welcome with some excitement and flair. We have a very diligent team who are totally dedicated to providing all our guests with a first class memorable experience, we clearly delivered on your expectations and thank you for your reference to our excellent levels of cleanliness and very importantly the superb value that we offer. On behalf of our team thank you for taking the time to advise other travellers about your Skeffington Arms experience. I have passed your comments on to all the team here and we look forward to welcoming you back again in the very near future.

Please come back and visit soon, a warm welcome awaits

Best Wishes & Many thanks

Lisa Nee

Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
dublin
Level Contributor
30 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed February 3, 2013

I've stayed here twice over the last two months. The first time I was most impressed by the attention to detail..sweets on the bed,little flowers in the room,fresh jug of water. Location is excellent and the bar next door is lively with a nice crowd. Staff were exceptionally helpful (ESP john I think from Donegal) and the rooms were very clean with bright bathroom (perfect for applying makeup!) and power shower. The second time I stated I was a little disappointed to see the wee touches from the first time were absent. Tea coffee weren't restocked,and the double bed was two singles pushed together..bit uncomfortable!! However everything else was great. Recommend this place for a girls weekend,or a night out in the city!

  • Stayed January 2013
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pinkymalinki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Skeffingtonmanager, Front Office Manager at Skeffington Arms Hotel, responded to this review, February 5, 2013
Dear Guest,

Thank you for your recent review and for choosing The Skeffington Arms Hotel as your accommodation of your choice upon your recent visit to Galway City.

In relation to some of your comments we put Crunchies in all our rooms for Friday it’s our weekend theme to start the weekend off so you must have come midweek as this would explain no chocolate in room. I’ve have spoken to accommodation regarding the refilling of tea/coffee apologies on that matter. Stephen our Donegal member of our team will be delighted to read that he was mentioned on Trip Advisor.

Thank you for your positive comments and please do take the time to come back to us again and you can experience all the Skeffington Arms has to offer as we strive to offer the best standard to all our guests.

Thank you again for taking the time to place a review.

Warm regards,

Lisa Nee
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Skeffington Arms Hotel

Property: Skeffington Arms Hotel
Address: Skeffington Arms Hotel 28 Eyre Square, Galway, Ireland
Location: Ireland > Western Ireland > Province of Connacht > County Galway > Galway
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#12 Romantic Hotel in Galway
Price Range (Based on Average Rates): $
Hotel Class:3 star — Skeffington Arms Hotel 3*
Number of rooms: 24
Official Description (provided by the hotel):
Imagine a stay in the heart of the city in a luxury hotel, with everything on your doorstep for that perfect stay in Galway, city of the tribes. The Skeffington Arms Hotel is ideally located in an enviable position, overlooking the newly refurbished Eyre Square, within distance of rail & bus terminals & just a short stroll from an array of shops, restaurants, bars and theaters. With just 24 bedrooms, a strong emphasis is on personal service and attention to detail, so whether its business or pleasure our friendly and helpful staff will make your visit an enjoyable one. ... more   less 
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Also Known As:
Skeffington Arms Galway
Hotel Skeffington Arms

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