When booking this weekend we were lead to believe breakfast was included. One would assume this implied a cooked breakfast. This was not the case, breakfast was a 'continental breakfast'. On entrance to the dining area there was a dirty bin with food stuff inside and all the used cutlery was left on a trolly.
As for the rooms, they were clean and the beds were comfortable, however the shower was cold and there were no complementary toiletries in the bathroom. We requested breakfast in bed but were told that they did not provide room service.!!!
The walls were paper thin and we were woken several times during the night when other guests were retiring to bed, at 6am we were woken to knocking on the bedroom door by an other guest retiring from the residents bar. He was asking to come into our room.
Staff were not very helpful and information about the services in the hotel were poor.
On the plus side the location was excellent and Galway is a beautiful city with fantastic restaurants and pubs. The Imperial Hotel is more of an expensive Hostel!!! Value for money is poor. We've stayed in hotels for less money but far superior services. We wouldn't recommended this hotel.
- Official Description (provided by the hotel):
- A warm welcome awaits all visitors to the Imperial Hotel, with it's impressive location on Eyre Square in the Heart of Galway City. Within walking distance of the Train/Bus Station and Galway University(NUIG).The Imperial Hotel Galway City is the height of modern comfort. Every care has been taken to ensure guests feel right at home. We are the gate way to all that the West of Ireland has to offer with day trips arranged from the reception of the hotel. We offer a great selection of Accommodation types to suit all of your needs from rooms to accommodate 2 to 4 people. Excellent food is served in our Bar/Restaurant from 10am till 9pm. A short walk from the Imperial Hotel will bring you down the winding streets of Galway City onto the water front of Spanish Arch and the Claddagh region with plenty of shops/pubs & Restaurants on the way. ... more less
- Reservation Options:
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- Also Known As:
- Galway Imperial Hotel