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“Excellent hotel in fantastic location” 5 of 5 bubbles
Review of Radisson Blu Hotel & Spa, Galway

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Radisson Blu Hotel & Spa, Galway
Ranked #14 of 47 Hotels in Galway
antrim
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Excellent hotel in fantastic location”
5 of 5 bubbles Reviewed January 3, 2014

Stayed here at the end of December for a weekend spa break courtesy of Axa Leisure.
From the moment we arrived, it felt like the hotel was all about making your stay as comfortable and enjoyable as possible. The staff were lovely and couldn't do enough for you. As soon as we had finished our room service meal, one quick call to the one-touch service and our tray was lifted within 5 minutes. The spa was heavenly and the treatments absolutely fantastic, the spa therapists are very skilled and know what they're doing. The food was delicious, room service on the Friday evening and a 3 course meal in the restaurant on Saturday night. The breakfast was just so nice - I've never seen such a huge selection at a breakfast buffet.
As regards the room, we had a bit of a view of the bay, although more of a view of the roof, and it couldn't have been cleaner and better equipped for our requirements.
The hotel is right beside the railway station and about 5 minutes walk from the main square and city centre. We spent a little time there but not nearly enough. If you want a drink in the hotel, there is a pianist on weekend nights in the Atrium bar and a big roaring fire to keep you cosy.
On our last day we discovered a light had been left on the in the car and the battery was completely flat. Thanks to the lovely car park attendant, we were on our way within the hour.
My only complaint was that we didn't take a long weekend break, as we were not ready to leave on Sunday - another few days would have been amazing.
Can't recommend this hotel enough, we will definitely be back!

Room Tip: A room with a good clear view across the bay would be lovely.
See more room tips
  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank justback1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadissonHotel G, Social Media Coordinator at Radisson Blu Hotel & Spa, Galway, responded to this review, January 5, 2014
Dear Guest,

Thank you so much for this fantastic review.

I am delighted to hear that you will be returning to us in the future and we look forward to welcoming you back in the future.

Many thanks & best wishes,

Sarah O Mahony
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,365 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (418)
Date | Rating
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Dublin
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed January 1, 2014

We usually stay here when in Galway. Staff are very friendly and helpful although on this occasion it was faster to call the hotel landline from our mobile to get through to reception than direct dialling from our room! Are new customer enquiries more important than customers staying in the hotel?We were trying to get through to the spa (which is also worth a visit) The breakfast in the morning has to be a high point as the quality of the food is very good and the staff are very helpful. The location is excellent and is well within walking distance of Eyre Square. Only issue we would have is that the hotel is beginning to get slightly tarnished in places and perhaps they should consider a staggered revamp. We will be back

  • Stayed December 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadissonHotel G, Social Media Executive at Radisson Blu Hotel & Spa, Galway, responded to this review, January 2, 2014
Dear Guest,

Many thanks for your review.

I am happy to let you know that all of our public areas are scheduled for a revamp in early 2014. I hope that upon your return you will be impressed with the improvements that we have made.

We look forward to welcoming you back to the hotel in the future.

Best wishes,

Sarah O Mahony
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 bubbles Reviewed December 30, 2013 via mobile

Myself and my wife visited the hotel to celebrate our first anniversary. We enjoyed a spa and hot tub experience and the Spa staff were excellent. Unfortunately, that's where the service ended for us. We booked dinner in the restaurant and arrived to be greeted by nobody. We stood at the service desk for about 5 minutes before anyone came to seat us, despite a number of waiting staff seeing us standing there. The restaurant was about 1/3 full so the delay was strange. My wife ordered fillet steak. A sirloin arrived out and when she queried with the waitress it was confirmed that it was indeed Sirloin. Rather than return it and wait another 15-20 mins, with me already having my meal, she opted to keep the sirloin. The meat was tough, fatty and flavourless, much to her disappointment. It was certainly not restaurant standard. She advised the waitress of this when collecting the plate and she said she would pass it on to the chef. Nobody came near us to discuss it after that, which was disappointing. More so was paying €30 for a cut of meat that was only half eaten, and not at all enjoyed. When the chef saw the plate they should have known it didn't go down well given the amount of meat returned. We left the restaurant and went out to the bar. The service there was lethargic and the bar lacked atmosphere. One French waiter did his best to lift people's spirits, but otherwise the bar was forgettable. All in all, whilst we liked the hotel, the staff did not appear to be engaged nor interested in the main - maybe something for Management to consider? The restaurant was a major let down, heightened by the fact that it was our anniversary meal. A return is not likely.

  • Stayed December 2013
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Shers2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadissonHotel G, Social Media Coordinator at Radisson Blu Hotel & Spa, Galway, responded to this review, December 31, 2013
Dear Guest,

Many thanks for taking the time to write this review.

I am so disappointed to read that you did not have the experience that you deserved and expected on your stay.

Firstly I would like to apologise for the poor level of service which was offered to you , especially on this important occasion for you and your wife.

I have spoken to the restaurant manager and we would both like the opportunity to hear about your experience in more detail. I would really appreciate if you would contact me directly so that we can take this matter further.

I would like to assure you that this is not the standard that we strive for and I will be following up with each of the relevant departments.

I hope to hear from you soon.

Many thanks and best wishes,

Sarah O Mahony
sarah.omahony@radissonblu.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
laois ireland
Level Contributor
56 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed December 29, 2013

Just back from our second stay at this wonderful hotel. Location is great, parked up car and didnt have to use for the weekend. Parking priced at 5e per night so good value. Hotel just few minutes walk from train/bus station and Eyre Square. Good selection of Breakfast food and meal in restaurant very good. Room clean, warm and comfortable. Two small issues immediately rectified. Will return again.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank helenlaois
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadissonHotel G, Social Media Executive at Radisson Blu Hotel & Spa, Galway, responded to this review, December 30, 2013
Dear Guest,

I really appreciate you taking the time to review our hotel and am thrilled to hear you will return in the future.

we look forward to welcoming you back very soon.

Bets regards,

Sarah O Mahony
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buchs, Switzerland
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed December 29, 2013

Looking for a hotel to stay in Galway during our roadtrip in Ireland, we stumbled across this in the corporate directory. It turned out to offer a lot more than the usual chain hotel selection - comfortable and clean room with amazing beds (water pressure in ensuite could be improved upon), Spa with outdoor hot-tub and amazing breakfast selection. Add brilliant service (receptionists went above and beyond the usual) to that.
A definite recommendation if you're looking for a conveniently located hotel that guarantees certain standards.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Robson0112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadissonHotel G, Social Media Executive at Radisson Blu Hotel & Spa, Galway, responded to this review, December 30, 2013
Dear Guest,

I am delighted to read that we impressed you upon your recent visit to Galway.

It is always great to hear that we have surpassed the expectations of our guests.

I hope that we will be welcoming you back in the near future.

Best regards,

Sarah O Mahony
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed December 29, 2013

Having travelled from the north Antrim coast to Galway via Derry, Sligo, Wesport and Clifden we were ready for some hotel comforts and this hotel didn't disappoint. Beautifully clean and comfortable rooms, great outdoor hot tub and amazing breakfast selection. Would definitely recommend this place. Location relatively central - but probably a more realistic 10 mins walk to the centre of town than the advertised 5 mins. Be sure to use the spa and outdoor hot tub and get up for breakfast!!! Great selection of hot and cold food will set you up for the day. Very friendly and helpful staff at the reception desk.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ajmac_32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadissonHotel G, Social Media Executive at Radisson Blu Hotel & Spa, Galway, responded to this review, December 30, 2013
Dear Guest,

Many thanks for your kind review.

I hope that we will have the chance to welcome you back to the hotel very soon.

Best wishes,

Sarah O Mahony
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed December 27, 2013

.i love this hotel.it has everything that i like and expect from a hotel.friendly staff.colm is a jem he always takes care of us from the moment we arrive until we depart.a wonderful spa with staff who do everything they can to please and assist us.the restaurant is great with excellent food.the hotel is very central all you do is park your car or if you want to travel by train or bus they are both around the corner.you can walk all around galway city.shop till you drop.it is a wonderful vibrant city full of great shops pubs restaurants and music.then return to the hotel and relax in the spa with it's amazing thermal suite or treat yourself to a treatment.glam yourself up and enjoy a wonderful dinner. have a drink in the bar or just go to bed,the rooms are very good.for a special treat stay on level five.i have stayed many times over the years but never got around to a review.sorry i hope this will make up for it.i hope to pay a visit again early in the new year. see you all again soon.

Room Tip: higher floor 4th.if you can afford it level 5 is well worth a visit.
See more room tips
  • Stayed September 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank pippa p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadissonHotel G, Social Media Executive at Radisson Blu Hotel & Spa, Galway, responded to this review, December 30, 2013
Dear Guest,

Thank you so much for this amazing review and thank you for your continued loyalty to the Radisson Blu Hotel & Spa, Galway.

I will pass on these kind words to Colm and to the entire team.

We look forward to seeing you in the New Year.

Best wishes,

Sarah O Mahony
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Radisson Blu Hotel & Spa, Galway

Property: Radisson Blu Hotel & Spa, Galway
Address: Lough Atalia Rd, Galway, Ireland (Formerly Radisson SAS)
Phone Number:
Location: Ireland > Western Ireland > Province of Connacht > County Galway > Galway
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Galway
#9 Luxury Hotel in Galway
#18 Romantic Hotel in Galway
#18 Business Hotel in Galway
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Radisson Blu Hotel & Spa, Galway 4*
Number of rooms: 261
Official Description (provided by the hotel):
You are guaranteed the best of all worlds when you stay at the luxurious four star Radisson Blu Hotel & Spa Galway. Scenic Galway Bay views, luxury city centre hotel accommodation, excellent food, world class spirit one spa & leisure facilities, superb conference & meeting venue and elegant wedding facilities.Take advantage of some of Galway's great shopping streets, making it easy to explore the area's best attractions and fit some shopping in along the way! ... more   less 
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Also Known As:
Radisson Blu Hotel And Spa, Galway
Radisson Hotel Galway
Radisson Galway
Galway Radisson
Radisson Blu Hotel Galway
Radisson Sas Galway

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