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“Shocking service, half decent food.”

Tom Sheridan's Bar and Restaurant
Ranked #40 of 503 Restaurants in Galway
Certificate of Excellence
Cuisines: Irish
Dining options: Breakfast, Late Night, Reservations
Restaurant details
Dining options: Breakfast, Late Night, Reservations
Reviewed June 21, 2014

It's hard to believe some of the reviews I've read here. I enjoy Sheridan's but lately it leaves a lot to be desired. The staff, while very friendly are completely incompetent (with a few exceptions). The servers taking meal orders seriously need training. It's really unfortunate that better servers have to come to your table and make up for the mistakes made in the first place. We actually had a server tell us that she forgets things, didn't write our order down and the food came out wrong (not the first time this had happened).

It's unfortunate because the food is good when it's cooked and served the way you order it but the female wait staff are seriously letting the place down.

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Thank Michelle C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dail B, Manager at Tom Sheridan's Bar and Restaurant, responded to this reviewResponded June 23, 2014

Hi Michelle C,

Thank You for your recent review and we appreciate your feedback as it helps us to continually improvement. While our Trip-advisor reviews are usually very positive and honest, reviews like yours help us to re-affirm that we must deliver great service all of the time, not just most of the time, regardless of the staff member. Regarding your review, Service is the most important part of our business and something that we have successful managed in the past. We are all of our waiting staff receive full training and are assessed on an ongoing basis. But as you stated on a number of occasions, basis errors have been made, which are currently being reviewed and addressed with all staff members. Basis errors like this are not acceptable and will not be tolerated.

I hope you can give Sheridan's another try in the future, so we can deliver the service that we are capable of and renowned for.

Kindest Regards,

Martin Meehan
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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259 - 263 of 388 reviews

Reviewed June 19, 2014

Today, Thursday the 19th of June, at around 4pm, my Father and I went for a bit of food in the highly rated Sheridan's Restaurant. Unfortunately, we were sadly disappointed with the service. It took far too long to place our order and we then waited way too long for our food considering that the restaurant was quiet. The barman was far more interested in watching the racing on TV than serving the customers, so much so that I had to stand up and raise my hand in order to get his attention for a dessert menu. The same problem arose when I went up to pay the bill. The barman was engaged in a conversation about the racing with the OTHER barman and I was ignored for a few moments before he reluctantly took my money. It must be said that the food was good and the decor was impressive, however, the standard of service was well below par. Hopefully this is not to become normal.

1  Thank Patrick H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dail B, Manager at Tom Sheridan's Bar and Restaurant, responded to this reviewResponded July 7, 2014

Hi Patrick,

Thank you for taking the time to give us your review, we appreciate all feedback from customers. I am glad you enjoyed the food and decor but unfortunately, you found the service during your visit was not up to standard and that is not acceptable. Having reviewed your visit with the staff, some faults were highlighted, most notably regarding the barman who was conversing with customers at the bar counter about Royal Ascot which was on the TV at the time. Although making conversation with customers is part of the job, he was not attentive to your table as the other servers were busy at the time and is deeply apologetic about this.
Also, regarding the length of waits you experienced. Your order was taking within 4 minutes but it did take just over 20 minutes for your lunch to arrive, which, although all menu items are cooked to order, is too long and again is something that has been passed on to the kitchen team. We did have a number of groups in that day in other areas of the premises that you wouldn't have been aware of, but that should not have affected to your service or waiting time.
I hope you can give Sheridan's another try as we have worked hard to gain a great reputation, built on good food and service to match.

Kind Regards,

Martin Meehan
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 5, 2014

thank you so much to the wonderful staff who were both effecent and friendly at all times and service was quick .a guy called martin made the children feel so welcome and their food arrived first so mammy and daddy had a very peaceful dinner ,as it was daddys birthday the staff sang happy birthday and popped a wee candle on his desert just those extra special touches to make our meal a special one .we will definately be going back for more ,keep up the brillant work and hats off to all the staff ye are a goos team x

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4  Thank marieforde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 4, 2014

This pub was just a five minute walk from the bed and breakfast we were staying at and it had a great Irish atmosphere with very friendly staff and customers.

3  Thank Jessica N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 19, 2014

We were lucky enough to go to Tom Sheridan's with some friends of ours and had a fantastic afternoon with great Guinness and fantastic food. Atmosphere was excellent and staff superb.

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3  Thank Nawrbyddwchyneiweld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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