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“Wonderful food - great service”
5 of 5 bubbles Review of Galway Bay Hotel

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Galway Bay Hotel
Ranked #5 of 46 Hotels in Galway
Donegal
Level Contributor
4 reviews
“Wonderful food - great service”
5 of 5 bubbles Reviewed October 15, 2012

On a recent visit to Galway, on a recommendation, we ate in the Lobster Pot Restaurant at the Galway Bay Hotel. The food and the service were excellent. The starter menu with ten tantalising choices made it difficult to choose only one. I eventually decided on the Breast of Quail, my wife on the New Season Asparagus. Neither of us was disappointed. The presentation of the dishes was exceptional, pleasing on the eye and matched only by the quality of the food. For our mains I had Fricassee of Galway Bay Seafood and my wife had Supreme of Chicken. As with the starters the presentation was the foreword to what was a classic dining experience. For desert we had the cream banana. Again, the presentation equally matched the quality of our choice. Our meal was finished with Tea and Coffee. Overall we were more than satisfied - and great value for money. I would recommend the Lobster Pot Restaurant to anyone and we will certainly eat there again on our next visit to Galway.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank Anne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
danmurph, General Manager at Galway Bay Hotel, responded to this review, October 17, 2012
Dear Anne,

Thank you for choosing to dine in our Lobster Pot Restaurant whilst visiting Galway recently. I am delighted that you had such a wonderful time and your positive feedback has been passed on to all on the team.

Your positive feedback regarding the quality of food you received is most welcome and I have to say that it is a replica of the numerous amounts of feedback which I receive on a weekly basis. We are receiving superb feedback on the quality of the food served in all areas of the hotel from both guests staying in the hotel and indeed local regular diners. Our food product has been reviewed very favourably in the local press also along with various industry magazines. All of the brigade in our kitchens pass on a very sincere thank you.

We look forward to hopefully welcoming you back in the future.

Kindest regards,
Dan Murphy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (570)
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English first
Dublin, Ireland
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed October 15, 2012

We cannot recommend highly enough the Galway Bay Hotel as the perfect venue for your wedding. We married here in July this year. As neither my husband nor I are from Galway we went with the Luxury Wedding Package. The convenience of the package and the knowledge & expertise of the staff meant we were in excellent hands. Victoria & John were the consummate professionals, always on hand to advise and troubleshoot, and see to our every whim! The food is top class, the accommodation is excellent, very comfortable and clean, and the location cannot be beaten! The staff are ready to assist at all times, always with a friendly smile. John & Declan made sure our day went off perfectly, while always being discrete so as not to intrude on our day. We will be frequenting the Galway Bay Hotel in the years to come. Best of luck to the Hotel’s continued success.
Judy & James

  • Stayed July 2012, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank JConway80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
danmurph, General Manager at Galway Bay Hotel, responded to this review, October 19, 2012
Dear Judy and James,

Thank you for this wonderful review and thank you most sincerely for choosing the Galway Bay Hotel to host your wedding reception recently. All on the team were honoured and thrilled to be part of your very special day and we are delighted to view your super feedback.

Your positive comments regarding the knowledge and expertise of the team, the consummate professionals on hand at all times, the top class food and excellent accommodation is most welcome. The team have requested that I pass on to you a very sincere thank you! I am so lucky to have such a wonderful team who are so focused and motivated when it comes to delivering top class service on a consistent basis – they make my job so much easier! John and Declan are delighted to be mentioned in such a positive manner through such a public medium – you have made their day and they send their regards to you both!

All on the team a very much aware of a wedding reception being THE most important day of ones life and also being aware of the bride and groom not being necessarily experienced when it comes to organising such an important family occasion. As you are aware we embrace all brides and grooms so that there is no stone left unturned ensuring the most perfect of days. It is for this reason that we have put together the various ‘all inclusive’ packages which are proving very popular with brides and grooms. Essentially, all a bride and groom need to do is book the Galway Bay Hotel and we can by and large book the rest depending on the specific package – of course we tailor make packages to fit the relevant wants and needs of the specific bride and groom. We have ‘partnered’ with the best local companies when it comes to the bridal party floral arrangements, the wedding car, wedding cake etc. Needless to say, these are exceptionally good value for money packages also offering the highest of quality at all times.

Thank you again Judy and James. It was our absolute pleasure to be part of your very special day and we wish you health, wealth and happiness for the rest of your lives together.

Sincerest regards,
Dan Murphy
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Northern Ireland, United Kingdom
Level Contributor
38 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed October 13, 2012

Good car parking on arrival and a prompt check-in. Room was clean and the addition of dressing gowns and slippers was a nice touch. The hotel foyer looks good but is a cold and uninviting place to sit and not suitable for a relaxing read. On night one, ate in the bar. Food was good, served fairly quickly, good portion size and steak cooked exactly as ordered. The young team working in the bar were friendly, fun and attentive. Night two, eating in the dining room was a relaxing and pleasant experience. Food was good, service excellent but I quite enjoyed the bar food menu and service. One of the highlights was the breakfast. Don't attempt to rush breakfast. The selection of fruits, yoghurt's, breads, cereals, preserves etc goes considerably beyond the norm. Speciality teas were not a problem and poached eggs were cooked exactly as ordered. Well worth a visit but just bare in mind that perhaps 70% of the guests are almost 70 years or over - but they all look and sound like your favourite granddad and grandma so enjoy them.

  • Stayed September 2012, traveled solo
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Salm0nfishing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
danmurph, General Manager at Galway Bay Hotel, responded to this review, October 17, 2012
Dear ‘SalmOnfishing’,

Thank you for this very favourable review and thank you also for choosing to stay here in the Galway Bay Hotel recently. I am delighted that you enjoyed your time with us.

Your positive feedback regarding the excellent quality of menu and food in our Bar and in our Lobster Pot Restaurant is most encouraging and all on our culinary team pass on to you a sincere thank you. On foot of your feedback I have rectified the issue in the lobby and thank you for the prompt as this had not been mentioned in the past.

We look forward to welcoming you back in the future.

Best regards,
Dan Murphy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed October 11, 2012

Lovely hotel, ideal location, great for walks, easy access to Galway city. Staff very helpful, food good. Looking forward to a return visit very shortly. Bus service just outside the hotel. Excellent location for travelling around the west.

  • Stayed May 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
danmurph, General Manager at Galway Bay Hotel, responded to this review, October 17, 2012
Dear ‘Joan M’,

Thank you most sincerely for choosing to stay here in the Galway Bay Hotel recently and thank you also for your positive feedback.

I receive approximately 250 pieces of guest feedback on a weekly basis, and I have to say that the overwhelming majority of the feedback is a replica of yours. All on the team would like to pass on to you a heartfelt thank you and we look forward to hopefully welcoming you back at some stage in the future.

Warmest regards,
Dan Murphy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Athlone, Ireland
1 review
5 of 5 bubbles Reviewed October 10, 2012

recently had my first stay in this hotel and will be returning, it was a very enjoyable stay, all the staff were so helpfull and friendly, the food was excellent,the service was also excellent, my mother who needs a wheelchair was with me and the hotel was so wheelchair friendly, we all got pampered in the beauty salon in which the staff were also excellent,one of the best hotels i have stayed in,i would highly recommed this hotel.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank misshappy361
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
danmurph, General Manager at Galway Bay Hotel, responded to this review, October 17, 2012
Dear ‘mishappy361’,

Thank you for this super feedback and thank you also for choosing to stay here in the Galway Bay Hotel on your recent trip to Galway.

Your positive feedback regarding the team here and the quality of the food along with the beauty treatment is most encouraging and all on the team pass on to you a very sincere thank you.

We look forward to hopefully welcoming you back at some stage in the future.

Kindest regards,
Dan Murphy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed October 9, 2012

I have been going to this Hotel for the past 10 yuears for Christmas, and it is fantastic, reason for returning so much, I find the Hotel spotless and , the staff are so helpful and friendly and we have gotten to know them personally , The Food in the restraunt is beautiful and i am amazed that someone thinks otherwise and they were annoyed becauase a teaspoon was not on their table,I think that is a rediculous comment to make, The rooms have been renovated and i think are lovely, The restraunt has also been done up and the area of the hotel is really good. I would highly reccomend this hotel Dan the manager is so nice and friendly and couldn;t be more helpful.Christmas at the Hotel is like being at home it's so warm and friendly and cosy, you are treated very well and want for nothing, plenty of food and wine mulled wine and finger food are all at large, This is the best Hotel i have stayed in for attentivness cleanliness and food, unfortunetly i can't go this year for Christmas but will for sure be back the following year. I hope to get a break in between. An excellent place to stay, I would like to also add that the breakfast is the nicest i have had in any hotel, there is so much too choose from.

Room Tip: Choose a room over looking the seafront
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  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank annobyrne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
danmurph, General Manager at Galway Bay Hotel, responded to this review, October 17, 2012
Dear Ann,

Thank you most sincerely for your repeat custom over the years and thank you also for this super review. The team and I are thrilled to view your positive feedback – you have made our day!

Your positive feedback regarding all aspects of the hotel is most welcome and I use feedback such as yours to aid me when it comes to motivating and encouraging the team to perform to the highest level consistently. I am so lucky to have such a wonderful team here in the Galway Bay Hotel who are so focused and dedicated when it comes to delivering top class service consistently.

We look forward to welcoming you back at some stage in the future.

Sincere regards,
Dan Murphy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Checkendon, United Kingdom
Level Contributor
164 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 bubbles Reviewed October 2, 2012

Good quality, well appointed hotel located on the beach at Salthill, a faded, slightly run-down suburb of Galway. The service was excellent and the facilities were as expected of a 4 star hotel. In common with other reviewers, we found the food, especially in the bar, very good and the Lobster Pot restaurant was certainly worth experiencing. Rooms were well equipped though the decor is rather dated and the main dining room is vintage 80s. Only niggle was that the tour and conference parties tended to dominate the place and it was really hard to get a table in the restaurant at a reasonable time. Highlights were the chowder in the bar (and the bar itself - great atmosphere), the upstairs 'conservatory' area + terrace which we would have used had the weather been better. Only negative was the overall 'feel' of the hotel which in line with the decor was a little old fashioned.

Room Tip: Rooms 203/5 had sea views and were quiet.
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  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Andy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
danmurph, General Manager at Galway Bay Hotel, responded to this review, October 4, 2012
Dear ‘Andy P’,

Thank you kindly for choosing to stay here in the Galway Bay Hotel recently and thank you also for taking the time and effort to review the hotel following on from your stay with us.

I am delighted that you enjoyed your time here with us and your positive comments regarding the excellent service, the hotel facilities, the well equipped bedrooms, the hotel bar with a great atmosphere and the excellent food throughout the hotel are most welcome. You mention the Chowder you received in the bar as being a highlight for you and I have to say that we receive this comment very frequently from hotel residents and indeed local guests who dine here regularly. All on our culinary team pass on a sincere thank you!

We are a 14 year old hotel with a classical look and feel throughout all areas. This classical look and feel is commented on in a most positive manner on a very regular basis by guests of the hotel. The hotel has undergone a complete and comprehensive refurbishment programme over the course of the last couple of years and throughout this programme we were very anxious to retain this warm classical look and feel as the overwhelming majority of guest feedback indicates that we should not move away from it.

We look forward to hopefully welcoming you back at some stage in the near future.

Kind regards,
Dan Murphy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Galway Bay Hotel

Property: Galway Bay Hotel
Address: The Promenade, Galway, Ireland
Phone Number:
Location: Ireland > Western Ireland > Province of Connacht > County Galway > Galway
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 46 Hotels in Galway
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Galway Bay Hotel 4*
Number of rooms: 153
Official Description (provided by the hotel):
Voted as one of Europe's Top 20 Resorts by the prestigious travel magazine Conde Nast, the Galway Bay Hotel is situated in Salthill overlooking breath-taking views of the famous Galway Bay and Clare Hills. The hotel is only 5 minutes from Galway City and is within easy access to Connemara and the Wild Atlantic Way route. Facilities include fully equipped gymnasium, pool, steam room and sauna. The Lobster Pot Restaurant offers modern style cuisine with fresh fish and lobster from the tank. 'An Scadan Caoc' Bar has an informal dining experience with live music at the weekends. Complimentary broadband access in all guest bedrooms and conference suites is available also. The hotel provides an array of complimentary activities to all guests including; Wine Tasting, Ballroom Dancing, Beauty Demonstrations and more. During school holidays the Galway Bay Hotel offers family packages that include kids camp and family activities. ... more   less 
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