Adare Guesthouse is a beautiful house and garden in a excellent location, and with its delicious breakfast it had the potential to be our best B&B experience in Ireland.
Unfortunately, it was ruined by very rude owners, who instead of apologizing for an inconvenience, responded sharply to our concerns that it was "just not possible". The extremely rude reaction of both members of the owning couple left a very sour taste in the mouths of our entire party, and was by far our worst B&B experience during our two weeks in Ireland (indeed, our only bad experience).
Our issue was with our showers in the morning - 2 of 3 showers in 2 separate rooms turned freezing cold after only a few minutes. As all showers started hot, clearly this was not user error. We mentioned the problem to the owners when leaving, so that no other visitors would have the same problem (we were finished getting ready, so were not looking for them to fix anything on the spot). The severe response we encountered was shocking. Loudly insisting that "that's not possible" and that we must have done something wrong, the lady huffed down to the water heater and reported back that there was no issue, and kept insisting so at the top of her voice until we left the B&B. As we only mentioned the issue to help the next guests, as well as help the owners avoid potential negative reviews such as this one, all we wanted was a "thank you for letting us know, we'll look into it" or a mild apology. Honestly, this was the worst customer service I have experienced in years of traveling around the world.
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- Also Known As:
- Adare Guesthouse Hotel Galway