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“Excellent” 4 of 5 bubbles
Review of Menlo Park Hotel

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Menlo Park Hotel
Ranked #8 of 46 Hotels in Galway
Certificate of Excellence
Limerick, Ireland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent”
4 of 5 bubbles Reviewed March 15, 2014

Great hotel, It was very clean and spacious. The breakfast was good and not greasy like alot of fries can be. The service was excellent. It was near to town - 15 minutes walk. Would definitely recommend it.

Room Tip: don't know
See more room tips
  • Stayed January 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Ina L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMGalway, Guest Relations Manager at Menlo Park Hotel, responded to this review, March 19, 2014
Dear Ina L

I would like to thank you very much for choosing to stay with us recently and also for taking the time to review us. I am absolutely delighted to know that you enjoyed your visit with us. Thank you very much for your wonderful comments about our breakfast. We looked forward to welcoming you back again in the future.

Kind Regards
Michelle
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,198 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (205)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
Dublin, Ireland
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed March 13, 2014

Nice hotel, very clean and well maintained as other reviews state. However, there was a very strong smell of cigarette smoke in the corridor. This was very unpleasant and doesn't make a good impression as you are on your way to the room for the first time. Staff are all very friendly and helpful (apart from the girl who looked after us for breakfast both mornings) and customer service is obviously a high priority. Breakfast is very good and bar food is good too.

  • Stayed March 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank MrDamo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMGalway, Guest Relations Manager at Menlo Park Hotel, responded to this review, March 19, 2014
Dear MR Damo

Thank you for taking the time to review us we welcome both positive & negative feedback. Thank you for the compliments on our breakfast & our bar food.

I was disappointed to read that you felt some of the breakfast staff were unhelpful this is not the usual feedback we receive about our staff. We would be most grateful if you could contact us to discuss the situation further.
Regards
Michelle
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cavan, Ireland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 12, 2014

Stayed here for one night in march, had a superior king room which was fabulous, evening meal and a full breakfast the next morning,can't fault it all ! Easy check in and check out. Nice clean hotel with friendly staff and evening enteratinment in the bar

Room Tip: was no pool or fitness centre
See more room tips
  • Stayed March 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank pinkberry_95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMGalway, Guest Relations Manager at Menlo Park Hotel, responded to this review, March 19, 2014
Dear Pinkberry_95

I would like to thank you very much for choosing to stay with us recently and also for taking the time to review us. I am absolutely delighted to know that you enjoyed your visit with us so thoroughly. Thank you very much for your wonderful comments about our hotel, especially our staff. Kind

Regards Michelle
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Limerick, Ireland
2 reviews
5 of 5 bubbles Reviewed March 10, 2014

We stayed at the hotel for a 1 nite stay in march.we booked the hotel threw escapes.ie. upon arrival we were given a fantastic room but then phoned to say that wasn't our actual room we could wait in it until our room was ready . Reception rang us back and moved us to our other room . The other room was a smoking room and was very clean but we ended up having to ring reception that evening as the heating would not turn off and the room was way way too warm . The receptionist told us a porter would come to have a look but he never showed so we went down to reception , the lady on reception could not have been nicer and offered to change our room straight away which we did , she put us back in our original room which was out of this world . We had a really comfortable stay in the new room . Breakfast the next morning was amazing and really catered for everyone I haven't seen a selection like it in a hotel before , again all staff for breakfast were friendly and very helpful. Upon check out the lady we dealt with in reception couldn't have done more for us and made sure we got complimentary lunch before we left both of us got the roast of the day which was lovely only thing I can fault is we could not get a seat and ended up eating at a service area at the bar as it was very busy also the heat in the bar was near pass out point it got so warm but better that then too cold . Overall we enjoyed our trip and I will highly recommend the hotel as its so close to town our taxis never cost more then 6e it's just unfortunate about the room mix up but I couldn't speak any higher of the staff and service it was fantastic . We will definetly be returning :-)

  • Stayed March 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Woodsheart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMGalway, Guest Relations Manager at Menlo Park Hotel, responded to this review, March 19, 2014
Dear Woodsheart

Thank you for taking the time to post a review, we value both positive & negative feedback as an essential tool to the continuous improvement of the service we offer. Thank you for your kind comments about our food. Thank you also for your positive comments on our staff especially on how they dealt with the issues. We do hope you will return again.

Kind Regards
Michelle
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York, England
Level Contributor
54 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed March 9, 2014 via mobile

Stayed here for a week on a visit to Galway and I have to say that I was pleasantly surprised. From the spacious car park to the proximity to restaurants and a supermarket for those forgotten items. It's clear to see why it's a 4* establishment.
Checkin was carried out by a cheerful lady called Esther, she was a trainee but that did not prevent her from providing exemplary service. On her advice is booked into the restaurant for my evening meal. I was so glad I did it was fantastic. The room was brilliant too, neutral decor with large comfy bed and nice shower and free wifi, this hotel caters for business and families alike as well as looking after couples. Don't be put off by it's out of centre location,if you visit Galway you need to be trying here or you will regret it.

Stayed March 2014, traveled on business
Helpful?
Thank Travelling_Imp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMGalway, Guest Relations Manager at Menlo Park Hotel, responded to this review, March 19, 2014
Dear Travelling_Imp

Thank you very much for taking the time to share your feedback with us following your recent stay with us here at Menlo Park Hotel.

The team are delighted that you enjoyed your stay with us and found the facilities, food and service to be excellent throughout. I have passed on your kind comments to the team.

I do hope that we have the opportunity of welcoming you back again in the near future. Thanks you also for the recommendation we greatly appreciate it.

Kind Regards
Michelle
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
4 of 5 bubbles Reviewed March 9, 2014

on a business trip. I'd recommend Menlo for a stay in Galway . Minutes from city centre. I had a meeting and arrived early. My room wasn't ready but reception let me use a room to get changed in. Above and beyond as they say !

  • Stayed March 2014
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank TomJK1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMGalway, Guest Relations Manager at Menlo Park Hotel, responded to this review, March 10, 2014
Dear TomJK!

I would like to thank you very much for choosing to stay with us recently and also for taking the time to review us. I am absolutely delighted to know that you enjoyed your visit with us so thoroughly. Thank you very much for your wonderful comments about our hotel, especially our staff.

Kind Regards
Michelle
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Galway, Ireland
1 review
5 of 5 bubbles Reviewed March 9, 2014

Overall an excellent stay one of the Wests best kept secrets.Staff very friendly and helpfull very aware of local attractions and things of interest in galway and surrounding areas.Rooms very comfortable and clean all needs of the customer looked after.

  • Stayed March 2014
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank maddeng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMGalway, Guest Relations Manager at Menlo Park Hotel, responded to this review, March 10, 2014
Dear Maddeng

Thank you most sincerely for choosing to stay here in the Menlo Park Hotel recently and thank you also for your lovely feedback. I am delighted to read that you enjoyed your visit so much. Your positive feedback is most welcome and very important to us. I have passed this on to all on the team.
We look forward to welcoming you back to us in the future.
Kind Regards
Michelle
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Menlo Park Hotel

Property: Menlo Park Hotel
Address: Terryland | Headford Road, Galway, Ireland
Location: Ireland > Western Ireland > Province of Connacht > County Galway > Galway
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Romantic Hotel in Galway
#4 Business Hotel in Galway
#5 Family Hotel in Galway
#6 Luxury Hotel in Galway
Price Range (Based on Average Rates): $
Hotel Class:4 star — Menlo Park Hotel 4*
Number of rooms: 70
Official Description (provided by the hotel):
Excellent service and a friendly atmosphere are key to the success of this 4 star hotel. It offers 70 quality rooms with 16 superior rooms. Food and beverage facilities include bar/carvery and full restaurant with the best of local produce.Meeting facilities onsite - only 10 mins walk from Galway centre. ... more   less 
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Also Known As:
Menlo Park Galway

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