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“Friendly welcoming staff”
Review of Menlo Park Hotel

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Menlo Park Hotel
Ranked #10 of 46 Hotels in Galway
Certificate of Excellence
Dublin, Ireland
Level 3 Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Friendly welcoming staff”
Reviewed January 22, 2013

Just back from a two night stay the staff were wonderful and could not do enough for you. Our room was lovely very spacious with a nice big en suite. We had lunch in the bar on arrival which was excellent and very reasonable. Drinks were priced very competitively and there was a lot of locals having lunch there which I thought was a good sign. We had dinner on the first evening from the a la carte menu. I was disappointed with dinner which although well presented and generous amounts it was quite bland. The bar food appeared better for some reason. Breakfast was lovely my husband got a huge bowl of creamy porridge which he enjoyed. I liked the fact that they cooked the hot food to order. Its a lovely friendly hotel spotlessly clean with a lovely staff. I would definitely recommend it for a very good value break. it is only a 15-20 min walk to the centre of Galway and Galway shopping centre and a cinema plex are only about 10 mins away.

  • Stayed November 2012, traveled as a couple
    • Value
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Helpful?
1 Thank mary h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMGalway, Guest Relations Manager at Menlo Park Hotel, responded to this review, February 11, 2013
Dear Mary H
Thanks you very much for your review. We are delighted that you enjoyed that your stay with us. Your comments about the accommodations, staff, service and bar food are very welcome.
Good to hear your husband enjoyed the porridge.. the porridge, the pancakes and the omelettes are always very popular. We have just launched a really great new bar menu, details of which are on the hotel website. We are also launching a new restaurant menu and your comments about the food have been discussed at the management meeting, so you can be assured that your comments have been taken on board and will assist in developing our products throughout the whole hotel to the same high standard... We look forward to welcoming you back again..
Sincere best wishes from all the team...
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (215)
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Letterkenny, Donegal, Ireland
Level 4 Contributor
48 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed January 12, 2013

Okay we stayed here New Year's Eve and New Year's Day, we upgraded to the honeymoon suite which I recommend at a miserly cost pf 20 euro per night. The room was tiredly elegant however wilted fruit on arrival and tepid wine did detract from this luxury. After that the chunk of hair in the jacuzzi bath definitely took from the specialty of the occasion. The staff at front desk were on arrival exemplary. However on our second night after spending almost 25euro at the residents bar at 12 midnight we were at 12.20 informed the bar was closed. Bad form

  • Stayed January 2013, traveled on business
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    • Cleanliness
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Helpful?
Thank Keith H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMGalway, Guest Relations Manager at Menlo Park Hotel, responded to this review, January 15, 2013
Dear Keith H
Thank you sincerely for your great feedback and comments. You have made your points in a very constructive way. It is great that overall you found the hotel to be great value and yes the upgrade supplements are very reasonable. In defence of the Accommodation team .. they truly are an award winning team and your comments have been taken very seriously about the jacuzzi.
I am really sorry that the fruit and prosecco was not as it should have been and this has prompted a discussion about procedure in relation to establishing estimated time of arrival of guests. It's nice to have "the extras" in place on arrival but not if they are put in too early.
Our procedure for late bar facilities is usually to leave the full bar available to residents while there is demand. Your comments about having been told the bar had closed are being investigated. We have taken all of your comments on board and the "could be better" aspect of your comment.. We are always striving to improve the product and guest experience and such feedback as yours helps us to do in this in a pro-active way for the future.
We hope to welcome you back again soon. Sincere best wishes from all the team
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Trumbull, Connecticut
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 10, 2013

I stayed at the Menlo Park Hotel in January; We arrived well before check-in time and were quite exhausted having flown in from new York. They immediately accomodated us with an available room that was very clean and pleasant. We ate in both the hotel dining room and bar on several occasions and the food was excellent! In fact it was as good or better than the local restaurants in town which is amazing for hotel food.
The staff was very pleasant, friendly and helpful. You are only a 10 minute walk into town. What more could you ask for!

Room Tip: If you are a light sleeper like I am you do not want to be on the street side especially if you like...
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  • Stayed January 2013, traveled solo
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank Rosemary D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMGalway, Guest Relations Manager at Menlo Park Hotel, responded to this review, January 15, 2013
Dear Rosemary D
Thank you so much for your great review. We really appreciate all of your positive comments about the food in particular. We were delighted that we were able to facilitate your early check - in. We do always do our best to facilitate people from early long haul flights into Shannon.
While we are quite a distance back from the "street" , the rooms at the front especially overlook a long lawn area so noise is not usually an issue. Thanks again for the lovely comments about the staff and the food and location. Every best wish for the coming new year.. All the team.
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Dublin, Ireland
Level 5 Contributor
84 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed January 8, 2013

4 of us stayed a weekend for 2 B&B and one dinner. We had dinner in the bar and restaurant, both were excellent but the food in the bar was exceptionally good. Great menu, very tasty, hot and well presented. They catered very well for Coeliac and other specialist diets. Hotel was clean and staff very friendly.

  • Stayed January 2013, traveled with friends
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Helpful?
2 Thank Icecreamhaha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMGalway, Guest Relations Manager at Menlo Park Hotel, responded to this review, January 15, 2013
Dear Eileen
We are so pleased that you enjoyed your stay and the food in both the bar and restaurant.
We do specialise in offering a good selection of Gluten Free foods at all meals and even award winning gluten free beer! Thank you also for your comments about the standards of cleanliness and our staff. We very much appreciate it and wish you a very happy 2013.
From all the team..
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Shannon, Ireland
Level 3 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed December 30, 2012

lovely hotel stayed at the start of december great room nice walk into eyre square food in hotel was good breakfast was just ok but dinner was great hotel bar very nice staff very good. hotel was very warm which in galway in december can only be a good thing

Room Tip: hotel restaurant very good
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  • Stayed December 2012, traveled as a couple
    • Value
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Helpful?
1 Thank SUNDANCE19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMGalway, Guest Relations Manager at Menlo Park Hotel, responded to this review, January 8, 2013
Dear Sundance
Thanks for the lovely review. We are delighted you enjoyed our warm and cosy hotel!
The wonders of natural gas and new boilers!
We look forward to seeing you again soon. With best wishes for 2013.
All the team..
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Dublin, Ireland
Level 3 Contributor
12 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 25, 2012

I arrived late to the hotel but was greeted by a very friendly & courteous doorman who offered to help me with my bags. Check in was friendly & efficient. The room was clean & comfortable with an excellent bed. When I realised it was too late to order food at the bar; the same helpful doorman organised a sandwich to be made for me. This was really appreciated after a long drive.
The following day I needed advice to pick up a gift for my dad in hospital and the staff again were exceptional, providing me with a map and clear directions to the shop and from there to the hospital.
I would whole heartedly recommend this hotel and in particular it's hardworking and helpful staff!

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SmcAndrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMGalway, Guest Relations Manager at Menlo Park Hotel, responded to this review, January 8, 2013
Dear M McAndrew

Thankyou so much for your wonderful review. We really appreciate it and especially your "whole-hearted" recommendation.. It really means a lot.
We hope to see you in Galway again soon. Kind regards and best wishes for 2013 from all the team....
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Castlebar, Ireland
Level 5 Contributor
53 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed December 23, 2012

Stayed a night here with family, fourteen in total. Its very comfortable, warm and the staff are very nice and helpful. Could do with a touch up here or there but nothing that would put you off. Rooms were very spacious. The food was excellent. We had a meal for fourteen, including six small children and the quality was very good. I had Pork belly, followed by scallops and a really nice brownie for dessert. It was all delicious. All the meals were great and they have a great choice for the kids. The breakfast next moring was excellent as well. Great choice. The staff were so helpful and the service was very good. Its not a 4 star hotel, but it is a nice place to stay with great food and really nice staff. We got a room for 2 adults and 2 kids, one double bed and two singles, breakfast for four and a lovely 3 course a la carte meal for the adults and kids menu for 130 euro all in. You could pay a lot more and you wouldn't get as good. Will stay again for sure.

Room Tip: Some rooms are bigger than others, ask what size, how many full beds are in room, we got a family ro...
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank r b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMGalway, Guest Relations Manager at Menlo Park Hotel, responded to this review, January 8, 2013
Dear RB
Thanks for your really great review. We are so delighted that you enjoyed your experience with us and that you'll be back for sure.... At the end of the day that is what really matters.. We continue to develop our facilities and service based on feedback from guests with ongoing re-investment by the owner in the property which is one very positive aspect of being a privately owned hotel.
We wish you a very happy 2013 and look forward to welcoming you back again.
Kind regards from all the team....
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Additional Information about Menlo Park Hotel

Property: Menlo Park Hotel
Address: Terryland | Headford Road, Galway, Ireland
Location: Ireland > Western Ireland > Province of Connacht > County Galway > Galway
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Romantic Hotel in Galway
#4 Business Hotel in Galway
#5 Family Hotel in Galway
#7 Luxury Hotel in Galway
Price Range (Based on Average Rates): $
Hotel Class:4 star — Menlo Park Hotel 4*
Number of rooms: 81
Official Description (provided by the hotel):
Excellent service and a friendly atmosphere are key to the success of this 4 star hotel. It offers 81 quality rooms with 20 superior rooms. Food and beverage facilities include bar/carvery and full restaurant with the best of local produce.Meeting facilities onsite - only 10 mins walk from Galway centre. ... more   less 
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Also Known As:
Menlo Park Galway

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