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“Did not live up to expectations”
Review of Menlo Park Hotel

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Menlo Park Hotel
Ranked #9 of 46 Hotels in Galway
Certificate of Excellence
Reviewed May 12, 2012

I had really high hopes based on reading the reviews here at Tripadvisor. The staff was very friendly, and the bar staff was great. We ate in the bar two nights in a row due to getting in late, and not realizing how close we were to town and other restaurants. The waitstaff was prompt and the food just fine. The negative aspects were that the elevator was broken, and we had a room close to the stairwell. Slam, slam, giggle, chatter all night long. The bathroom was actually the best of any that we stayed in our whole trip to Ireland, so kudo's there. I would give the bathroom 5 stars. It looked freshly renovated and was sparkling clean. However, the carpet was stained, the furniture chipped and worn, and the bed was hard as a rock (even by european standards). I ended up having to sleep on top of the comforter so that my hip didn't hurt. It actually felt like you were sleeping on the box spring. So a real mixed bag. Good location - easy to find with plenty of parking. Good food, great bathroom, but tired room and a very hard bed.

  • Stayed: May 2012, traveled with friends
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Thank Coop228
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMGalway, Guest Relations Manager at Menlo Park Hotel, responded to this reviewResponded May 29, 2012

Dear Coop228

Thankyou very much for your review. Your feedback is very valuable. Given your comment about the comforter and being near the elevator, we were able to trace which room you were in, It would appear that while the carpet in the room is new ... all having been upgraded quite recently .. there was a bleach spill on the carpet which quite rightly did stain and cannot be removed. In relation to the bed, a decision was made to change the mattress as a hard mattress is not suitable for all guests and a happy medium is required. We are glad you liked the bathrooms .. this was one of our major projects for this year. We have plans now in place to also replace furniture. So our refurbishment plans go on. These keep us at the top of our game in our award winning standards. Our Accommodaiton Manager is on the council of the awarding body the IASI. Thanks again for the valuable feedback.

Kind regards from all the team....

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Reviewed May 12, 2012

Fantastic, couldn't be better. Room was quiet, clean, enormous and modern.
Staff were lovely and very helpful.
Will visit again when in Galway.

  • Stayed: May 2012, traveled with friends
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1  Thank irish2108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMGalway, Guest Relations Manager at Menlo Park Hotel, responded to this reviewResponded May 29, 2012

Dear irish2108
Thanks for posting the review.. We really appreicate it and it's good to know you will stay again.
We look foreward to welcoming you! make sure to enter "tripadvisor" as promotional code when booking our own own site to get addiitonal discount... Thanks again from all the team..

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Reviewed May 12, 2012

We stayed in Menlo park for the May bank holiday weekend for my girlfriends birthday.
This is our second visit to the hotel.

Every thing about this hotel makes us want to go back again and again.
The bar is lovely, and not overly loud. Prices we excellent and the food was fantastic. The staff recommended some local beer that was very very good.

The hotel itself is beautiful. Very well kept and run.
The staff are some of the nicest I have ever met in a hotel. We were even met by the manager on leaving, who thanked us for coming back and had a nice chat with us for a few minutes.

The restaurant, which we used for the buffet, was very nice. I am sorry we did not eat dinner there. The breakfast food was brilliant. a good selection of Irish breakfast and cold foods to.

We were upgraded to the superior room, which I would advise any one to do.
It had a flat screen tv, coffee / tea station, a bed you could fit 3 men and a horse in it was so big. There was a big bowl of fruit and bottled water, and even a birthday card for my girlfriend.

The bathroom was really big and came with a large power shower and jacuzzi.
The room and bathroom were spotless and very well stocked.

There was music in the bar on Saturday night, and we could not hear a sound, even tho we were just above it.

On Saturday morning we walked from the hotel in to town to clear the head. There is shopping centers all the way, which is nice. If you walked without stopping it would take 20 minutes max, I think.

There is a very big car park in the hotel to leave your car.

What more can I say, excellent all aound

Staff - 5/5
Hotel lobby - 5/5
bar - 4/5
restaurant - 5/5
bedroom - 6/5
Location - 4/5

Room Tip: We have used both double, and superior king. both are fantastic. If you can afford the few euro more...
See more room tips
  • Stayed: May 2012, traveled as a couple
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1  Thank Wandering_Irish_Lad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMGalway, Guest Relations Manager at Menlo Park Hotel, responded to this reviewResponded May 15, 2012

Dear Donagh
Thank you for you lovely review. We are so pleased that you and your girlfriend really enjoyed your stay and that she liked the card. We look forward to welcoming you back and if you should decide to eat with us we have two fabulous new menus in the bar and in the restaurant .. you can download these from the website if you would like to see them. Igreat to hear you liked the new beers they have just launched in the bar ... I am told a new smooth bitter and Tuborg have been added recently. They are doing great work in there - they have just brought out a really great new cocktail menu as well ... details of this on the Facebook Page... Do make sure to let us know when you are planning your next visit.. We look forward to welcoming you both back again.

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Reviewed May 10, 2012

This will be a short review, found this hotels décor very dated,tarnished and tired filthy carpets.

  • Stayed: September 2011, traveled with family
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1  Thank WexfordTravller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMGalway, Guest Relations Manager at Menlo Park Hotel, responded to this reviewResponded May 15, 2012

Dear WexfordTravellr
As a successful family owned operation, there is consistent re-investment in this hotel on an ongoing basis. The hotel works on a constant basis from a specific plan...In the past year alone, we have re-launched our fully refurbished new Bar Beoga - see our website for details. We have also re-invested in totally new bathrooms, new curtains, tvs, new carpets in bedrooms and corridors are currently being re-carpeted. Other reviews are testimony to this ongoing investment. I must point out that regardless of re-investment that we have won awards for our housekeeping standards for three years running from the IASI -
The Irish Accommodation Services Institute. The IASI is a prestigious and professional organisation with particulalry high standards. We have won the Silver award twice and the Gold award once.
This is only achieved by having the highest consistent standards of accommodation which is maintained by an excpetional Accommodation team
We always take constructive feedback and use it to develop our standards and indeed this is the ethos of the business which we run here...
From all at The Menlo Park Hotel.

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Reviewed May 7, 2012

We were gladly surprised by this hotel upon arrival: lovely decoration, nice bar atmosphere and friendlay staff at reception. The room and bathroom were spacious and clean, and the location is good as it is very near a bog shopping centre and not far away from the city centre. However, the only inconvenience was a loud noise coming, apparently, from the kitchen fan. Apart from that, we had a very nice stay.

  • Stayed: May 2012, traveled as a couple
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1  Thank MariaANDAlberto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMGalway, Guest Relations Manager at Menlo Park Hotel, responded to this reviewResponded May 10, 2012

Dear Maria and Alberto,
Thank you very much for your lovely review. Sorry about the noise from the fan..
We have two rooms which are located near the kitchen fan which runs alongside an outside wall and it would appear that you were allocated one of these rooms. While of course the fans are turned off at night.. they can be an intrusion if you are spending time in the room in particular.
Do please let me know (David) on sales@menloparkhotel.com when you are planning your next visit and we will arrange a complimentary upgrade to one of our Superior Rooms..
Thanks again for your lovely comments about our staff and hotel.

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Reviewed May 5, 2012

fantastic hotel - the staff are very friendly, i was doing an exam and they gave me a quiet room, with spacious room, table to study on, an early check in and a late check out. even wished me good luck. room was so clean and tidy - bathroom immaculate. i couldnt say enough about the service and the hotel. great bright room, no noise from traffic on the main road outside. breakfast was fantastic too. plenty to eat and a great choice of foods and beverages. i would highly recommend staying at this hotel.

  • Stayed: May 2012, traveled solo
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1  Thank Carol G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMGalway, Guest Relations Manager at Menlo Park Hotel, responded to this reviewResponded May 10, 2012

Dear Carol
Thankyou so much for taking the time to post that review. We are really delighted that
you felt comfortable and at home with us. Again we wish you the very, very best with your exam results. We look forward to welcoming you back ...
Kind regards from all the team at the Menlo Park Hotel.

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Reviewed April 28, 2012

Best hotel I have stayed in for quite a while, service was excellent, rooms are very clean, food is excellent and reasonably priced . The staff at this hotel are very polite and helpful and I would highly recommend a stay at this Hotel.

  • Stayed: April 2012, traveled on business
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Thank Paul k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMGalway, Guest Relations Manager at Menlo Park Hotel, responded to this reviewResponded May 10, 2012

Dear Paddy,
We really appreciate your review. Delighted you enjoyed the music in the bar.. it does create a nice atmosphere. Also delighted you enjoyed the Scrambled Eggs .. We do get good feedback about that dish as well as the Omelettes and Pancakes. We also offer a huge range of Gluten Free foods and have a reputation for this now.
Thanks again for taking the time to post your comments .. we look forward to welcoming you back to the hotel sometime soon...
Best regards from all the team..

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Additional Information about Menlo Park Hotel

Address: Terryland | Headford Road, Galway, Ireland
Phone Number:
Location: Ireland > Western Ireland > Province of Connacht > County Galway > Galway
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Romantic Hotel in Galway
#4 Business Hotel in Galway
#5 Family Hotel in Galway
#7 Luxury Hotel in Galway
Price Range: $79 - $184 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Menlo Park Hotel 4*
Number of rooms: 81
Official Description (provided by the hotel):
Excellent service and a friendly atmosphere are key to the success of this 4 star hotel. It offers 81 quality rooms with 20 superior rooms. Food and beverage facilities include bar/carvery and full restaurant with the best of local produce.Meeting facilities onsite - only 10 mins walk from Galway centre. ... more   less 
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Also Known As:
Menlo Park Galway

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