Stayed here with my wife and 15 month old in March 2010. We had previously booked for December but because of bad weather could not travel. Initially the hotel requested that we pay for one night of the stay as we had booked with a 3rd party whose offices were closed when we tried to cancel.
After a few calls, the hotel changed their position on the charge and as an additional good will measure offered us an upgrade. It was a nice gesture from the hotel but a pity that they had insisted for some time that it wasn't them that were charging, it was the 3rd party. We had already confirmed that this was not the case.
Anyway, more importantly, the hotel experience! This is a lovely hotel with fine staff and we took a package of 2 nights b&b and 1 evening meal. The food was exceptional and one memory that stands out was the flexibilty of the bar staff to serve us the bar food in the lobby. With a baby in tow who was hapily playing on the carpet in the lobby, it was much easier that uprooting to the bar.
On the night that we had the dinner, we decided to use a hotel babysitter. having never done this before, we were a little apprehensive. The hotel were great to put us at ease and the lady that came was brilliant. i'd have no problem using this service again. The dinner was fantastic and the staff were excellent. I have seen a previous comment about a wait of 90 minutes and while I could never know whether this is true or not, i find it very hard to see from our experience how it would happen.
We had a non-smoking room and the adjoining room which was also non-smoking was occupied by a smoker who felt the need to light up. thankfully the hotel were understanding when we called and the issue was resolved almost straight away.
Overall, we were very happy with this hotel and would love to return some day.
- Official Description (provided by the hotel):
- The Ardilaun is a family owned hotel, newly refurbished to a 4**** standard, Ideally located amongst spacious private grounds, minutes from city centre. 125 Luxurious bedrooms to include garden rooms and unique suites. Comfortable spacious lounges, award-winning "Camilaun Restaurant" and superb leisure club with its 18m swimming pool, sauna, jacuzzi and gymnasium. Beauty salon on site. Conferencing facilities for up to 650 delegates. Complimentary car parking. ... more less
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