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“Warm Welcome in the West!”
5 of 5 bubbles Review of The Ardilaun Hotel

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The Ardilaun Hotel
Ranked #18 of 46 Hotels in Galway
Certificate of Excellence
Tipperary, Ireland
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Warm Welcome in the West!”
5 of 5 bubbles Reviewed November 4, 2012

Just returned from a two night stay in The Ardilaun Hotel and once again the experience was fabulous. The welcome was friendly and very efficient on what was a showery cold day in the west. From the moment we stepped inside the front door, the warmth in the air reflected the warmth of the welcome. Our room on the second floor was clean and well equipped for our stay. The meals on both nights were superb with a totally different menu each night, a good range of wine in a reasonable price range added to the enjoyment of the meal on both nights. Breakfast each morning was of a very high standard,however the black pudding was a little overcooked or maybe it was just a little tired from waiting to be picked out and eaten from the very well stocked food display area!The service in the bar was prompt and very professional throughout the day and during the busy night time period. One of the many attractions of the hotel is the spacious and comfortable reception area which certainly allows guests the time and space to relax and savour the pleasant atmosphere in the hotel. The Leisure Centre attached to the hotel contains a wide range of attractions for those in pursuit of leisurely activities or the more strenous high energy activities.
The many and diverse aspects of the hotel are unified by the friendliness of each and every member of the staff we encountered durng our stay. The genuine desire of each staff member to ensure that we felt at home was very evident throughout our stay. This was captured for me by the efforts of the girl with the hoover on the stairs who smiled and greeted me as she gathered the flex and moved the hoover to one side to allow for my safe passage on the stairs as she completed her work while at the same time ensuring that the guest felt welcome.
Our check-out was a pleasant experience and we left with a real desire to return at the earliest opportunity and also with the feeling that our return would be welcome and appreciated by the entire team at The Ardilaun.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Patsykennedy57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnRyanMD, General Manager at The Ardilaun Hotel, responded to this review, November 13, 2012
Dear Eddie,

Thank you so much for taking the time to post such a lovely review.

We are absolutely delighted that you enjoyed your stay with us and very grateful to you for your feedback.

As is the case with all feedback received, yours has been communicated throughout the hotel to each department.

We very much look forward to the possibility that we will welcome you back to stay with us again in the future.

Warmest Regards,
The Ardilaun Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,331 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (241)
Date | Rating
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English first
Dublin, Ireland
Level Contributor
36 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed November 4, 2012

We had a lovely three night stay at this really comfortable, clean and friendly hotel during the mid term break with our son who is 13 years old and our family dog. Well located, in between Galway City and Salt hill. The staff were helpful and friendly. The room was clean and well set out. The breakfast was lovely and the pool and facilities clean. Only criticism, we would not choose to eat in the Bistro again as the food wasn't great but the service was good. There are so many good places to eat in Galway City this is not a reason not to go back. We did not try the main dining room and it has won awards so maybe it is better. It is a really comfortable hotel that you can totally relax in. Although it was busy you never felt like other people were encroaching on you. It had atmosphere without being hectic and the decor is not straight out of the Celtic tiger ostentation category.....it has a more established, traditional, warm and old money feel to it. Can't wait to return!

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Diane L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnRyanMD, General Manager at The Ardilaun Hotel, responded to this review, November 13, 2012
Thank you Diane, we are thrilled to read your review and so glad that you enjoyed your stay with us recently. Thank you for taking the time to let others on tripadvisor have your feedback.

We are, of course, disappointed to read your comment in relation to our bistro and can assure you that this is most unusual feedback. All feedback is very important to us and yours has been brought to the special attention of our head chef and his team.

We very much look forward to welcoming you back to the hotel again in the future and hope that you will be reassured of our usual excellent bistro quality and service.

Warmest Regards,
The Ardilaun Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed November 2, 2012

Nice hotel on an exclusive place in Galway. The hotel needs a bit up an update but was totally adequate. Breakfast was lovely and the room comfortable. The room was cold when we arrived but heated uo within an hour. We were later arriving and the restaurant was closed the bar staff however made up a lovely sandwich was for us which was much appreciated. Would retrn again.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank junctionone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnRyanMD, General Manager at The Ardilaun Hotel, responded to this review, November 13, 2012
Dear 'junctionone',

Thank you so much for your review. We are very happy to know that you enjoyed your stay with us and hope that we can welcome you back again soon.

Our winter refurbishment programme is underway now so you will even notice differences already from when you were with us very recently.

Thank you again for your lovely comments.

Best Regards,
The Ardilaun Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Laois
Level Contributor
48 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed October 30, 2012

Booked this hotel late - didn't know what to expect as I didn't have time to read reviews. The moment I drove into hotel car park I knew I had picked a gem. The location was excellent. It looked a million dollars and once inside the foyer I was hit by the hotel's interior. Absolutely splendid. Then checked in by a member of staff (Jiri) who told us where everything was etc. Room was beautiful and to look out the window and see the attached gardens left one wondering was I given the correct price. Breakfast the next morning was the freshest and nicest I have tasted in such a long time - again helped by a friendly and courteous lady member of staff. The value for our family of 4 was magnificent and with leisure centre thrown in how could I ever pass this hotel when I return to Galway. Stand up and give yourself a round of applause.

Room Tip: Take anything - It will be well worth it
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  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank undertaker64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnRyanMD, General Manager at The Ardilaun Hotel, responded to this review, October 31, 2012
Dear 'undertaker64',

We are delighted that you booked with us and very happy to know that you enjoyed your stay. Thank you so much for sharing your feedback here on tripadvisor which, as is the case with all feedback received, has been communicated throughout the hotel to each department.

Thank you, and we hope that you will come back to stay with us again soon

Best Regards,
The Ardilaun Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Antrim Northern Ireland
Level Contributor
34 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed October 26, 2012

Yet again we have enjoyed a fabulous 4 day break at this amazing hotel. The reception staff exercise the highest level of customer care. It would be impossible to single out one member of staff since they all deserve to be congratulated. The dining room staff are delightful and would appear to enjoy engaging in conversation with the clientele, which makes the whole experience relaxed and enjoyable. We were served up a feast of culinary delights by the amazing chef. Looking forward to our next visit which is already booked for March 2013.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Idyllic51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnRyanMD, General Manager at The Ardilaun Hotel, responded to this review, October 31, 2012
Dear 'Idyllic51',

Thank you for returning to stay with us again and we very much look forward to welcoming you back to stay with us again in March.

It is fabulous to know that you enjoy your Ardilaun experiences and we are grateful to you for booking with us.

Until next year - take good care

Warmest Regards,
The Ardilaun Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bedford, United Kingdom
Level Contributor
62 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed October 26, 2012 via mobile

Have just spent 5 days there.
Very friendly reception, nothing too much trouble. Upgraded to an exec room, which is very well sized, good bed and bathroom.
Bar has a nice atmosphere, and serves a good selection of food...and of course a good Guinness! So for 24 euro you can get a two course meal and a beer, with specials being served each day.
It has a leisure centre, but I had no time unfortunately to visit.
All in all, a place I would return to.

Stayed October 2012, traveled on business
Helpful?
Thank myboyke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnRyanMD, General Manager at The Ardilaun Hotel, responded to this review, October 31, 2012
Dear 'myboyke',

Thank you for your review following your recent stay with us. We are very happy to know that you enjoyed your stay and hope that you will have the time to use our Leisure Club facilities when you are with us again in the future.

Best Regards,
The Ardilaun Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waterford, Ireland
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed October 25, 2012

in mid october my husband and i stayed in the ardilaun hotel for one week. It was brilliant value in every sense. The food was excellent. well done chef. The bedroom was clean airy and very comfortable. All staff were most helpful and very cheerful. No need to ask for any necessities all were in place. I cannot praise the pleasant staff enough. They definetly make this hotel a great place to stay. Even when busy they had time for pleasantries. The leisure centre was excellent and spotless. We loved the pool. Staff here also very pleasant. Galway is lucky to have this hotel situated there. We will be back for another pleasant break.

Room Tip: higher floors have less a/c unit noise
See more room tips
  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank marie p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnRyanMD, General Manager at The Ardilaun Hotel, responded to this review, October 26, 2012
Dear Marie,

Thank you so much for your really lovely review and for having stayed with us.

We are thrilled that you enjoyed your stay and that you have taken good memories of our hotel back to Waterford with you.

We very much look forward to your return visit.

Warmest Regards,
The Ardilaun Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Ardilaun Hotel

Property: The Ardilaun Hotel
Address: Taylors Hill, Galway, Ireland
Location: Ireland > Western Ireland > Province of Connacht > County Galway > Galway
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #18 of 46 Hotels in Galway
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Ardilaun Hotel 4*
Number of rooms: 125
Official Description (provided by the hotel):
The Ardilaun is a family owned hotel, newly refurbished to a 4**** standard, Ideally located amongst spacious private grounds, minutes from city centre. 125 Luxurious bedrooms to include garden rooms and unique suites. Comfortable spacious lounges, award-winning "Camilaun Restaurant" and superb leisure club with its 18m swimming pool, sauna, jacuzzi and gymnasium. Beauty salon on site. Conferencing facilities for up to 650 delegates. Complimentary car parking. ... more   less 
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