Just returned from a business stay in this hotel. Regularly stay so pleased to notice all the little changes they have made (new dining room decorations, cookies in room, face cloths in bathroom, complimentary bottled water).
However I have decided not to give them my business again purely because of (a) the noise level in the hotel and (b) some staff's attitude when highlighting the noise.
I told the receptionist Kevin ,this morning when I checked out that my room 133 was very noisy (car park outside and air conditioning unit directly ouside window) and I didn't get any sleep. I got zero response from him and no apology. I had booked another night in November and asked i could have a quiet room.
It's a shame that the receptionist had such a compliance attitude as the rest of my experience in the hotel (apart from the noisy room) was positive. Lovely food in the restaurant the night before and Tina and Lucas the waiters were fab. Breakfast was decent and the furnishings in the hotel look great.
I decided to cancel my booking in November (again with the same receptionist Kevin) who was totally unfazed and didn't ask why. I'll be spending my money elsewhere when I stay in Galway in the future.
My suggestion would be to ensure your FOH staff are more euthustic when listening to customer (valid) complainants!!
- Official Description (provided by the hotel):
- The Harbour Hotel Galway, is centrally located in the heart of Galway City - just a 3 minute walk to Eyre Square, Shop St. & Quay St. A family owned hotel, the focus is on customer service. Guests return to the Harbour Hotel, time and time again. Whilst the hotel is right in the heart of Galway City Centre, you will be able to enjoy a peaceful night's sleep as the hotel is located at the historical port in a primarily residential area, removed from the roar of the famous Galway nightlife in full flow. With a range of double, twin, triple, superior doubles and family rooms available, The Harbour Hotel Galway is the perfect choice for a leisure break or a business trip. All of the guest bedrooms feature complimentary high speed wireless internet access so you can work in comfort or keep in touch with loved ones at your leisure. A snapshot of our rooms: • Complimentary Wi-Fi (Wireless High Speed Internet) • Tea and coffee making facilities with Nespresso Machines in Superior Bedrooms • Pillow topped beds with fuffy duvets & crisp white linen • Writing Desk • Cable TV • Trouser Press • Hairdryer • Bathroom amenities Onsite parking is available to the rear of the hotel. Stay in touch with friends and family with Free Wi-Fi throughout the hotel The Harbour Bar & Restaurant at the Harbour Hotel offers the very best of city centre dining in Galway. The perfect venue for a casual lunch or lingering romantic dinner. Head Chef Paddy Anslow's focus is on homemade, wholesome food using the very best of fresh, local produce. The ambiance is casual and you will feel instantly at ease on arrival. Recently renovated, with private booths and a warm, yet contemporary feel, the Harbour Bar & Restaurant is very popular with locals and residents alike. The Harbour Bar; Wind down at the Harbour Bar, the perfect place to chill out, catch up with friends and soak up the atmosphere. After a busy day, enjoy a glass of wine or a fun cocktail with friends. Watch up to the minute sports live on one of the two large Plasma Screens. Bar Menu served daily from 12noon until 10pm. Haven Health & Fitness allows you to work out in a personal environment at your own pace. Facilities of the gym include cardiovascular machines, weights and a stretching area. Conveniently located in the heart of Galway this small yet exclusive Fitness Club is designed with your modern busy lifestyle in mind. ... more less
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- Also Known As:
- Galway Harbour Hotel