I have visited the Skeff on 15th August with my cousin we were served by a girl named 'Kate'. As we sat down she has glanced at us and asked if we wanted drinks or menu, I have asked for a menu, when she came to get our order I have by accidentally ordered wrong what I asked for is a pint of Guinness and a baby Guinness thinking its a glass of Guinness when the waiter brought it up I said my apologies and explained my mistake. In the response I got a lesson of what is what then she stormed out to get the glass of Guinness. At that point I got upset and actually felt like just leaving but since we have ordered and were hungry we decided to stay. For food I have ordered one portion of Fajitas and asked for an extra wrap as we were sharing I have mentioned that I will pay the difference. When we got our food our Fajitas were not Sizziling or even hot it was warm, I have seen that we only got two wraps I have asked our waiter Kate that I have ordered 4 in total to what I got 'oh but I ordered it' and again without saying a word of apology she stormed off. she never even smiled or made any happy contact didn't ask how is our food or anything before we were leaving she cleared our plates and got our bill from my request. I am a worker in the hotel myself for a long time and I have seen a lot but to be treated like that is very unacceptable!!! I often go to the Skeff as I like it but after this I don't think I will ever return. All other staff seemed very nice I was so mad that I was not treated as a customer. The food was nice but the whole experience was terrible!!!
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