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“Terrible customer service”

Odessa Club & Restaurant
Ranked #1,199 of 2,690 Restaurants in Dublin
Price range: $35 - $47
Cuisines: Irish
More restaurant details
Restaurant details
Good for: Large groups
Dining options: Lunch, Late Night, Breakfast, Dinner, Reservations
Neighborhood: South City Centre
Description: Occupying three floors above the Odessa Restaurant, the Odessa Club is a unique destination in the heart of Dublin city’s shopping and nightlife area. Home from home for a loyal clientèle who appreciate its discrete and intimate ambiance, fine food and excellent service, the club is a haven of tranquility punctuated with great nights of partying at the weekends and live events throughout the week. Both the rooftop terrace and the events room are available for private hire. The Odessa Restaurant is open for dinner and brunch, and bookings for large parties are always welcome.
Reviewed January 6, 2013

The food was lovely especially the goats cheese, beet root, cranberry and pumpkin seed salad. It was such a pity then about the customer service and a select number of staff who made us rush our meal and feel uncomfortable. I have never experienced such bad customer service in a restaurant.

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2  Thank Foodie340
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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312 - 316 of 470 reviews

Reviewed January 4, 2013

A large group of us went here for brunch on a Saturday shortly after Christmas. The place was very busy, but we had booked well in advance and our table was waiting when we arrived. We were in the main room on the ground floor - there is further seating downstairs (also where the toilets are) and while the downstairs room had nice squishy armchairs and sofas, it looked very dark down there. Upstairs was bright and bustling - as were the staff. They were a little slow to take our orders and ask if we needed more drinks, but this could be attributed to the business of the day and it didn't bother us too much.
The food was superb - I can especially recommend the Eggs Benedict and the vegetarian fry-up. The portions were enormous. We washed it all down with a few pitchers of Mimosa, which was a little overpriced at €35 but tasted good. When the bill came, they had charged us for one pitcher more than we had, but once we pointed out the mistake, it was immediately rectified with no quibbles and a profuse apology.
I would recommend Odessa for a big lunch or brunch with friends or family.

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Thank sorcha_niri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 11, 2012

Located just off the busy pedestrian Grafton Street Odeon does the best brunch on Saturday and Sundays - they dont take booking for Sunday. Laid back and funky - including the staff the menu is varied and the pitchers of great Margaritas or Mohitos to share. For me the winner is the french toast with ham. The Odeon Club is located next door and a great place to while away some time on the roof terrace (one night spotted Bradley Cooper in the corner!) often when Odeon gets too busy people are directed to dining room at the club which is equally funky!

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Thank kingdomDublin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 6, 2012

This used to be a nice restaurant. Popped in here for lunch during the week and really think this has gone down hill.

The choice was limited at best and the people serving our table were really rude.
Wont be going back anytime soon, far too many nice restaurants open no need to accept rude service.

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2  Thank miami2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 1, 2012

Great staff. Wonderful atmosphere. Music not too loud. Bellini cocktails were a great treat and tasted amazing. Steak for main was cooked to perfection and the portion sizes left no one hungry in our group of three. Always a pleasure and definitiely returning for xmas dinner night.

1  Thank ConnR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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