In many ways this hotel is quite good. The rooms are spacious, we had a King Suite with a balcony, one of the best and most expensive rooms. But the key was lost for the balcony so we couldn't get out onto it. Moans about the key were not met by the reception desk with any particluar concern, 'These things take a while', said the receptionist. Well it did, the key arrived on our third day, when we were leaving the following morning. Outside on the terrace there were 20 tables and one ashtray, so smokers were periodically getting up and wandering over to the one ashtray, apologising to the occupants of the table and laughing at the ridiculousness of it. The automated mini-bar in our suite was empty. However, the food was good, the service from the delightful waitresses was excellent, the rooms were immaculately cleaned and serviced. My assessment of this hotel is that the lower echelons were excellent, smiling, obliging and careful with their guests, but the higher echelons, in particular the management, need a closer look. The hotel is basically ok, but most of the Hiltons at which I have stayed are more attentive to detail than this one. That is down to management. This is the only Hilton I have stayed in where the mini-bar has been empty or a key could not be found in less than 3 days. And finally, the star of the Kilmainham is Brian, Public Relations. This charming man directed us to the buses, to the sights, gave us endless advice about how to enjoy Dublin and made our holiday. Nothing was too much trouble for him. If they made him the manager they might get 5 stars. At the moment, with what they've got, they're struggling with the 4.
- Official Description (provided by the hotel):
- Located on the most accessible edge of Dublin city centre, the Hilton Dublin Kilmainham hotel is the perfect base for both business and tourism. Guests can look forward to having some of Dublin's top visitor attractions on their doorstep, including Kilmainham Gaol, the Guinness Storehouse, Phoenix Park, Dublin Zoo, the Royal Hospital Kilmainham and Old Jameson Distillery. ... more less
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- Also Known As:
- Hilton Dublin Kilmainham Hotel Dublin
- Dublin Hilton