We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Where is the customer service?” 1 of 5 bubbles
Review of Hilton Dublin Kilmainham

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Hilton Dublin Kilmainham
Ranked #32 of 150 Hotels in Dublin
Certificate of Excellence
Wicklow, Ireland
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Where is the customer service?”
1 of 5 bubbles Reviewed January 18, 2013

Stayed here with friends, there were 4 of us in Dublin for the weekend, all working mums. No real customer service which quite ruined our stay. Reception was very cold on check in and we were offered very little information about the hotel and Dublin. It was a hassle to get more towels. We are all from different parts of the country so headed out to explore. When we arrived back to the hotel and were going for dinner the restaurant couldnt find our booking that Reception had made and it seemed an effort for them to get us a table. After dinner we went in to the bar where again we were met by cold staff who didnt want to show us the wine list......all in all a nice hotel but the staff we met let the hotel down.

  • Stayed January 2013, traveled with friends
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Lucy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,793 reviews from our community

Traveler rating
    858
    627
    188
    85
    35
See reviews for
369
717
93
321
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (246)
Date | Rating
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Bristol, Tennessee
Level Contributor
47 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 bubbles Reviewed January 16, 2013

Dublin is the classic European large city. It's nice, but the real experience is outside the city. The cliffs of Moher, Northern Ireland etc contain the real beauty of the Emerald Isle.

The Hilton is a little "70's" looking. It is clean and the service was good. But everything looked dated. Not dated in a charming way...but more like dated in a John Travolta Saturday Night Fever kind of way. I mean, I kept expecting to see one of the Bee Gees walking by in a powder blue liesure suit.

But, again, IT WAS CLEAN. That's the number one thing we look for in a hotel. Just don't expect the extras and the quaintness that other hotels might provide. Food was very good.

Room Tip: Room size is about what you'd expect in Europe...
See more room tips
  • Stayed February 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed January 16, 2013

We stayed at The Hilton for a three night break in January. We got a good deal through booking on their official website offering a discounted rate for advanced purchase. We upgraded to a deluxe room for a small supplement and so glad that we did! The room was spacious with a king size bed, living area, a huge bathroom with a walk in shower and bath and to top it all off - a balcony! Liked the complimentary bath robes and slippers however was surprised no water or biscuits provided in the room? Breakfast was a good selection of fresh juices, cereals, breads, pastries, home-made muffins, fruits, yoghurt and buffet style cooked breakfast. The bar was a good atmosphere, playing the English football and the bar food was delicious. We never had dinner in the hotel restaurant as we chose to eat out in Dublin every night. The spa is very good, pool not very big and you have to wear a swimming cap?! But perfect if you just want to relax in the jacuzzi or sauna. The hotel is not in the centre of Dublin, it would take you 45 minutes to walk to the centre or 5-10 minutes in a taxi however taxi's are expensive roughly 12-15 euros to the centre and some of them put a 6 euro charge on the meter before you've even set off - cheeky!

Room Tip: Upgrade to a Deluxe Room with balcony.
See more room tips
  • Stayed January 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Katie-Lula-Bobs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin
1 review
5 of 5 bubbles Reviewed January 15, 2013

Room was very clean, comfortable and in good condition. Dinner and breakfast were both of a high standard as was the customer service throughout our stay. One of the staff at breakfast, that showed us to our table, was a little abrupt, but overall, it was a very enjoyable stay and we will definitely be back again.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Dee Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Poole, United Kingdom
Level Contributor
43 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed January 14, 2013

We stayed at the Hilton in Kilmainham for 3 nights in January, Got to say didnt expect much, having stayed in Hilton Hotels before, but this one really stands out, The room was fantastic it was spotless and very large, the bathroom had both a bath and shower, that knocked you over if you wanted it too, We ate There as well, the food was excellent with a varied menu, and the prices were very reasonable, If I did have one grumble it was the breakfast was abit on the cold side, but only on the first morning. The hotel is situated about 3kms from city centre, but the Luas (tram system) is only a 10 min walk from hotel, and the Pub opposite was without doubt the friendliest I have been too. I will be returning to this hotel again.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Poole2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maisons-Laffitte, France
Level Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed January 13, 2013

This hotel is just a great place to say on a business trip. Service is excellent, food (well only breakfast tested) is just what I can expect to start nicely a day (quality, real fruit juice, good bacon and eggs - just the coffee, with is still an English coffee... would be good to offer some espresso for international travelers ;-)

Price is great (paid only 100 GBP that day).

Gym is a real one, large, lots of people actively working their body here ;-)

Will surely keep this address for my next stay in Dublin.

  • Stayed January 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Cedric D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winterthur, Switzerland
Level Contributor
203 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
2 of 5 bubbles Reviewed January 13, 2013

We booked and paid 4 days because we expected to get the usual Hilton-service level as we had in the past in other cities. The reception staff and the welcome were ok but not really want we expected. The worse experience was in the Hotel bar: we waited 15 minutes and nobody took an order, after this wasted time we asked twice the bartender and he shouted "you need to take your orders with somebody else, I am not in charge for your table". This is a civil servant mentality and not the behaviour of a 4 star staff member.
Location of the Hotel is not really in the center, so you need everytime a taxy to get in and out.
The wellness-area is not up to date, smells bad and the 2 saunas are not worth to enter.
Positive is the breakfast and the rooms (even though there is no ventilation in the bathroom).

  • Stayed January 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Swiss-Quality-Expert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Dublin hotels
0.8 mi away
Ashling Hotel
Ashling Hotel
#17 of 150 in Dublin
4.5 of 5 bubbles 3,969 reviews
2.2 mi away
Hilton Dublin
Hilton Dublin
#53 of 150 in Dublin
4.0 of 5 bubbles 1,690 reviews
2.6 mi away
The Croke Park
The Croke Park
#6 of 150 in Dublin
4.5 of 5 bubbles 4,111 reviews
Show Prices
Show Prices
Show Prices
2.7 mi away
The Spencer Hotel Dublin IFSC
1.8 mi away
The Morrison, a DoubleTree by Hilton Hotel
2.8 mi away
Clayton Hotel Cardiff Lane
Show Prices
Show Prices
Show Prices

Been to Hilton Dublin Kilmainham? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Dublin Kilmainham

Property: Hilton Dublin Kilmainham
Address: | Kilmainham, Dublin D08 XAK3, Ireland
Phone Number:
Location: Ireland > Province of Leinster > County Dublin > Dublin > Kilmainham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Luxury Hotel in Dublin
#30 Romantic Hotel in Dublin
#33 Family Hotel in Dublin
#35 Business Hotel in Dublin
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Dublin Kilmainham 4*
Number of rooms: 120
Official Description (provided by the hotel):
Located on the most accessible edge of Dublin city centre, the Hilton Dublin Kilmainham hotel is the perfect base for both business and tourism. Guests can look forward to having some of Dublin's top visitor attractions on their doorstep, including Kilmainham Gaol, the Guinness Storehouse, Phoenix Park, Dublin Zoo, the Royal Hospital Kilmainham and Old Jameson Distillery. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Hilton EMEA, Travelocity, Hotels.com, Priceline, HotelTravel.com, Odigeo and Cheap Tickets so you can book your Hilton Dublin Kilmainham reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Dublin Kilmainham Hotel Dublin
Dublin Hilton

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing