Frankly, we didn't have very pleasant experience with the staff. Firstly, for the first time ever I was being yelled at by a person who is supposed to work at customer service due to misunderstanding by both parties. Eventually, we found a common solution for the so called 'problem'.
Secondly, after our arrival to Dublin Airport we called to the Duty Manager who was supposed to meet us at the Southdock Ap. Got out of taxi, waited for 5 minutes and called again to the duty manager, who rather rudely promised to come and open the door. Waited for another 5 minutes outside...
The flat itself was clean and spacious for 4 people (with 2 bathrooms, nice balcony). However, calling it 'luxurious' is simply exaggerated. The remote control didn't work, cd player was broken, sofa's were quite worn-out... Your Home From Home tries to appeal on firms and business clients - yet there's no free wifi available on 21st century. Being quite dependent on Internet connection, I looked at how much would it cost from their 'information book' (located in the flat). It was written 10€/day, however, after calling to the duty manager the price increased to 15€/day!! Not sure whether the duty manager wanted to earn some 'extra' money or whether there was a mistake/old information in their folder. Either way, to pay 45 € for 3 days to get an Internet access is simply unreasonable, especially when you can find cafeterias/pubs nearby with free wifi.
Finally, on check-out date the cleaning lady already knocked our door few minutes before 10am, and when we asked where we can find 'Your Home From Home' office, she didn't speak English at all. That's fine, because she kindly called to the office and they gave us directions. When we went to the office to drop our bags/luggage (our flight was leaving in the evening), we weren't greeted or anything and it felt extremely unpleasant as if we were 'disturbing' the employees. And most probably we were, but in that case, they shouldn't advertise that their customers can leave their bags or they should find another space.
In overall, the flats were nice, but far from luxurious. The staff however cannot be 'praised'.
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- Also Known As:
- Your Home From Home - Southdock Hotel Dublin