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“Overrated”

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O'Callaghan Stephen's Green Hotel
Ranked #50 of 151 Hotels in Dublin
Certificate of Excellence
Calabasas, California
Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Overrated”
Reviewed September 29, 2012

The O'Callaghan Stephen's Green was our first hotel on our recent Ireland tour. On the positive side, the rooms are clean and the beds comfortable and it is an easy walk to the center of the city and all the great sights and pubs. After that, it's all down hill. The hot water was scalding hot and almost impossible to control, soap bars were microscopic, air conditioning non-existent and hotel staff not very helpful. The decor is pretty unimpressive and the breakfasts adequate. Please note, if you have a CPAP unit or any other medical equipment you need to plug in at night, you can't plug it in next to the bed as the hotel has a low-wattage setup for bed lamps and non-standard sockets. (They appeared to be the same as India sockets). The hotel was able to provide an extension cord long enough to reach half way around the room. One other hotel on our trip had the same setup. Additionally, I had a shirt I left in a hotel in England sent to this hotel. Package tracking said it was received but they could not find the shirt at the Stephens Green.

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank DuckPass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephensGreenGM, Manager at O'Callaghan Stephen's Green Hotel, responded to this review, October 3, 2012
Dear Guest..

Thank you for taking the time to post your review, and for your constructive feedback. I was disappointed to hear that the hotel did not meet your expectations, however we shall continue to strive to improve on our product and service, and we shall certainly take your comments on board.

Thank you once again for your feedback, and i do hope we get the opportunity to welcome you back in the near future.

Kind Regards,

Dara McEneaney
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (232)
Date | Rating
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  • Dutch first
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English first
Wrexham
Level Contributor
46 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed September 27, 2012 via mobile

I stayed here on business and its a great hotel. Close to the shops and a short walk to Temple bar.

The gym is very good on site and the room was spotless.

I don't often say this but I highly recommend this hotel.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephensGreenGM, Manager at O'Callaghan Stephen's Green Hotel, responded to this review, October 3, 2012
Dear Guest.

Thank you for taking the time to post your review, and for your very positive feedback. I was delighted to hear that you you enjoyed your stay with us, and i do hope we get the opportunity to welcome you back in the near future.

Kind Regards,

Dara McEneaney
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
107 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed September 25, 2012

Small room on an inside rooftop view. The hot water was scalding and hard to adjust. I finally had to wash my hair by using the spigot on the tub. There was the Notre Dame Navy game so we were down graded to this three star hotel.

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Caroline A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephensGreenGM, Manager at O'Callaghan Stephen's Green Hotel, responded to this review, October 3, 2012
Dear Guest.

Thank you for taking the time to post your review, and for your constructive feedback. All feedback whether positive or negative is constructive, and helps us to improve on the product and service that we deliver to our customers.

Thank you once again, and i do hope we get the opportunity to welcome you back in the near future.

Kind Regards.

Dara McEneaney
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, UK
Level Contributor
41 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed September 20, 2012

Stayed here for business. Great location and rooms large and clean. Staff friendly and helpful (especially when I broke a tooth and needed a dentist!). Bar area was lively and guiness/food really reasonable. Would come back with the family.

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cusmonkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephensGreenGM, Manager at O'Callaghan Stephen's Green Hotel, responded to this review, October 3, 2012
Dear Guest.

Thank you for taking the time to post your review, and i am delighted to hear that you found the hotel to be really good value, and that you enjoyed your stay with us.

I do hope we get the opportunity to welcome you back in the near future.

Kind Regards,

Dara McEneaney
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 18, 2012

Please read until the end! I stayed at this hotel last week,while atrending a conference in Dublin. The entrance,lobby and breakfast restaurant are somewhat dull and lack character. They need to be better lit and looked after,also adding a touch of class. First impressions are so important,Mr O'Callaghan!! :-P The people at the front desk were unhelpful and quite nasty on the night I arrived. I was cold,tired and felt they were being quite nasty. However, I got to my room and things changed SO MUCH! It was located at the renovated side of the hotel,and boy was it comfortable,clean,spacious, cozy and nice altogether! Already happy with my choice I had a very comforting dinner at the Magic Glasses bar (in the lobby) and had a great night's sleep. Breakfast in the morning was ok,though it could definitely be better. Also,waiters and waitresses were really noisy clearing away plates while we were having breakfast,which was not very nice and could be improved. As I was so happy with my room,these flaws did not matter much,and the people at the front desk were nice in the end too. Overall,great value,great location at a stone's throw from Dublin's amenities. I'll definitely go back.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank falavacarmen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephensGreenGM, Manager at O'Callaghan Stephen's Green Hotel, responded to this review, October 3, 2012
Dear Guest.

Thank you for taking the time to post your review, and for your constructive feedback. We are planning to refurbish the hotel lobby and restaurant at the start of the year, so we hope to have this completed early next year.

Please accept my sincere apologies for the issues you experienced upon checkin, and the noise in the restaurant,, as i can assure you this is not the standards that we aspire too.

Once again your feedback is important to us, and i do hope we get the opportunity to welcome you back to our hotel in the near future.

Kind Regards.

Dara McEneaney
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York, Pennsylvania
Level Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed September 13, 2012

We stayed @ the Stephens Green Hotel for the weekend of the ND/Navy football game, and other than paying an inflated price because of the enormity of the event, the hotel was an excellent choice. Stephens Green is centrally located to enjoy ALL of Dublin city center, the staff was helpful, friendly and very knowledgeable about everything in Dublin.
The rooms were large enough, very comfortable and spotless. The bathrooms have great showers!
This hotel was a good experience for the 3 nights we stayed.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephensGreenGM, Manager at O'Callaghan Stephen's Green Hotel, responded to this review, October 3, 2012
Dear Guest.

Thank you for taking the time to post your review, and i am delighted that you enjoyed your stay in Dublin and in our hotel.

I do hope we get the opportunity to welcome you back in the near future.

Kind Regards.

Dara McEneaney
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Augusta, Georgia
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 9, 2012

A 4 star hotel would have enough staff for a bellman upon entry to help with bags and a much better lobby. I agree with the previous reviewer about the shabby experience overall when you compare to real 4 star hotels. The rooms we overall ok with nice comforters and decent sheets. Pillows were average. The bath shampoo was the lowest quality and worst smell I have ever seen in any 3 star hotel. No washcloths provided
Positives: very pleasant staff, good location
Recommendation: get rid of cheezy advertising on the glass window, improve lobby as is planned per manager, more bell staff, improve quality of breakfast (this was average at best), upgrade shampoo, provide washcloths

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CJAugusta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephensGreenGM, Manager at O'Callaghan Stephen's Green Hotel, responded to this review, October 3, 2012
Dear Guest.

Thank you for taking the time to post your review, and for your constructive feedback. All feedback is important to us whether positive or negative, as it helps us to improve on our product and service.

I do hope we get the opportunity to welcome you back to the O'Callaghan Stephens Green hotel in the near future.

Kind Regards.

Dara McEneaney
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about O'Callaghan Stephen's Green Hotel

Property: O'Callaghan Stephen's Green Hotel
Address: 1 - 5 Harcourt Street, Dublin 2, Ireland
Phone Number:
Location: Ireland > Province of Leinster > County Dublin > Dublin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#24 Family Hotel in Dublin
#33 Luxury Hotel in Dublin
#37 Business Hotel in Dublin
#47 Romantic Hotel in Dublin
Price Range (Based on Average Rates): $$
Hotel Class:4 star — O'Callaghan Stephen's Green Hotel 4*
Number of rooms: 99
Official Description (provided by the hotel):
The hotel comprises of two magnificently restored Georgian buildings, with a heritage of great historical and cultural importance to Ireland. One was home to the great Irish playwright, George Fitzmaurice, while 4 Harcourt Street was the birthplace of Lord Edward Carson, one of the founders of Northern Ireland and a central figure in Ireland’s Unionism movement. Entering through the tasteful reception area, guests will be struck by the stunning glass atrium, filling the lobby with natural light and overlooking the idyllic Stephen’s Green park. The stylish interior design throughout the hotel, with wood panelling and soft leather furnishings sitting alongside Georgian stucco ceilings and elegant fireplaces, beautifully showcases the fusion of old and new. George Fitzmaurice is honoured in the hotel through our bar and restaurant, which are named after two of his plays. The ‘Magic Glasses’ Bar is an opulent, comfortable bar where local businesspeople and visitors alike regularly meet over a coffee or drink, while the ‘Pie Dish’ Bistro, set in the bright atrium and the inner rooms of the Georgian houses, serves the finest in contemporary Irish and international cuisine. Located on the first floor, the Georgian library has a charming old-world feel, where you can sit in 19th century surrounds, featuring open fireplaces and chandeliers – an ideal way to unwind over a pre-dinner drink. A gymnasium is available for the exclusive use of residents, while the business centre is open 24 hours, with a secretarial service available for the business guest. Flexibility and choice is a core value of O’Callaghan Hotels. Guests can use the facilities and services of any Dublin O’Callaghan Hotel and have the account conveniently billed back to your room. ... more   less 
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Also Known As:
o Callaghan Stephens Green Hotel
o Callaghan Stephens Green Dublin
St Stephens Green Hotel
Stephens Green Hotel Dublin

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