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“Good theatre package but a strange experience with a pot of "coffee"”
Review of Grand Canal Hotel

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Grand Canal Hotel
Ranked #40 of 150 Hotels in Dublin
Certificate of Excellence
GreenLeadersBronze level
Reviewed November 5, 2013

I stayed here with two friends in a triple room. We availed for the the theatre deal i.e.bed, breakfast, dinner and a ticket to the Bord Gais Energy Theatre for €130 a head. It is a good deal but the hotel was only fair to middling. Triple room was decent enough. Dinner was in the bar, food was very good. The two main issues I had was that the reception were a bit slow with checking in - it seems they were short staffed. My other issue was the breakfast. We came down from our room at 10 am (not very late at all) and only half of the cooked breakfast was available while the other half was being cooked in the back kitchen. There was a long delay waiting for a very basic things like a fried egg and sausages! We ordered coffee for three. The pot of coffee which arrived tasted like something in between tea and coffee. We found this really bizarre as our coffees in the bar on the night before were freshly brewed and lovely. The "pot" was replaced by three mugs of proper coffee - only after complaining about it. These are small issues but the hotel did feel a bit disorganized. Only for their good deal with the theatre package I would be hesitant to return.

  • Stayed: October 2013, traveled with friends
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2  Thank Small_trolley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheilaBaird, Manager at Grand Canal Hotel, responded to this reviewResponded November 15, 2013

Hello
Thank you for your comments. I am disappointed to hear that the breakfast service was not up to standard and have past your comments on to the manager. It is not our normal standard and since there are some great shows coming up in the theatre and at the O2 I hope we might get the opportunity of welcoming you again when we can provide a standard of service more in keeping with our normal.
Thanks again for the feedback.
Kind regards

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854 - 860 of 1,719 reviews

Reviewed November 3, 2013

Stayed here for 2 nights in August 2013. The hotel is nice and the staff were friendly. The room was quite big and bathroom was good. The hotel is about a 25 minute walk from Grafton street and a 2 minute walk to the DART train station to Tara Street. There are some nice restaurants down the road towards Beggars Bush (5 minute walk, turn right when you come out of the hotel). It's a good value hotel compared to the other hotels in Dublin. A good place to stay.

  • Stayed: August 2013, traveled as a couple
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1  Thank Gobees
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheilaBaird, Manager at Grand Canal Hotel, responded to this reviewResponded November 4, 2013

Hello
Thank you for taking the time to provide us with your comments. We are delighted you enjoyed your stay and found our location good. The Dart is very handy and we still operate our airport shuttle.
I hope you will get the opportunity of see you again
Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 2, 2013 via mobile

Stayed here with friends as we took part in the Dublin city marathon 2013 . We were delighted with our stay , from the friendly staff at reception to our lovely breakfast on marathon day ,to the use of a shower after the run even tho we were checked out but hotel looked after us with no extra charge . Very good rates and spotless hotel room . We will be back .

Stayed: October 2013, traveled with friends
1  Thank paddy76Cork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheilaBaird, Manager at Grand Canal Hotel, responded to this reviewResponded November 4, 2013

Hello
And congratulations ! It is a huge achievement to participate in the marathon. We are in awe of you all and delighted to offer you use of the shower rooms after all that effort.
Hope we do see you again soon.
Kind regards

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Reviewed November 2, 2013

We stayed in The Grand Canal whilst attending a concert in the 02.
Ideally situated , we found it to be a clean busy Hotel. Check in was efficient and the rooms were spacious.The lovely Chocolate Treat on the pillow went down well. The WiFi is pretty good in the Hotel Rooms also. The Bar was busy upon return that night. Over all a lovely stay we will be back

  • Stayed: November 2013, traveled as a couple
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Thank hotellover78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheilaBaird, Manager at Grand Canal Hotel, responded to this reviewResponded November 4, 2013

Hello
Thank you for taking the time to provide us with your comments. We are delighted you enjoyed your stay with us and hope you will get a chance to stay again.
Thanks again for posting.

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Reviewed October 29, 2013

The hotel was only 10 minutes away from the finishing line of the marathon and it went past the hotel, the hotel itself was nice but could do with a bit if attention in the bedroom and bathroom.When we arrived to check in they said that there was no rooms ready but to call back at 5.30 NOT IMPRESSED!!!

  • Stayed: October 2013, traveled as a couple
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Thank N_irelandAnned
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheilaBaird, Manager at Grand Canal Hotel, responded to this reviewResponded November 4, 2013

Hello
Thank you for the comments. Our check in time is officially 2 pm, so am surprised by your comments. We generally can accommodate everyone requiring a check in at that time. Occasionally, we do run a little late and am sorry if you were affected by this.
I hope the Marathon went well for you and hope we will see you again.
Kind regards

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Reviewed October 29, 2013

Two of us stayed here as we were attending a show in the Bord Gáis nearby. We were delighted when we found out it had an added bonus of free parking. The hotel is in a great location. We walked into the city centre and got a bus (numbers 4 or 7)back from there which dropped us right around the corner. The room was a good size for a double. There was free WiFi as well. We didn't eat in the hotel but the menu in gasworks looked to have a large variety and there were also plenty of bars and restaurants nearby for other options. We had a few drinks in the bar which seemed to have had loads of seating and stayed pretty busy all night. We walked to and from the Bord Gáis theatre which only took few mins and felt completely safe. Would definitely recommend staying here.

  • Stayed: October 2013, traveled with friends
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2  Thank ciaralimk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheilaBaird, Manager at Grand Canal Hotel, responded to this reviewResponded October 30, 2013

Hello
Delighted you enjoyed your stay with us and the show. The Bord Gais Energy Theater have a great selection of shows coming up this season - West Side Story, WIcked and War Horse all coming soon. Thank you for your comments and I hope you will get an opportunity to stay again soon.
Kind regards

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Reviewed October 27, 2013

The hotel is in the Georgian section of Dublin, close enough to walk to the Temple Bar, museums and with the available transportation the best spot in which to stay. The food in the dining room and the Gasworks Pub is great Irish food. The staff, Catherine at the front desk and Haley in the Gasworks went above and beyond to make this stay even better. Catherine was more than willing to assist me in a trip to Kinsale and Haley was magnificent in the pub. I like people to smile when I travel and she did as well as offer incredible service. The entire staff and management should be commended. Dublin is a very interesting place to visit historically and the countryside is breathtaking.

  • Stayed: October 2013, traveled solo
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1  Thank steve f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheilaBaird, Manager at Grand Canal Hotel, responded to this reviewResponded October 29, 2013

Hello
Many thanks for taking the time to post your comments. We are delighted you enjoyed your stay and some of the beautiful sights Dublin has to offer. I will pass on your comments to the team, they will be thrilled to have had a mention. I hope you might get the opportunity to return again soon.
Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Canal Hotel

Address: Grand Canal Street Upper | Ballsbridge, Dublin Dublin 4, Ireland
Location: Ireland > Province of Leinster > County Dublin > Dublin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Green Hotel in Dublin
#14 Best Value Hotel in Dublin
#30 Luxury Hotel in Dublin
#33 Business Hotel in Dublin
#40 Family Hotel in Dublin
#43 Romantic Hotel in Dublin
Price Range: $112 - $273 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Canal Hotel 4*
Number of rooms: 142
Official Description (provided by the hotel):
Experience Irish hospitality as it should be at the Mc Eniff Grand Canal Hotel in picturesque Dublin 4. Featuring a coveted location in the heart of the city centre, the newly refurbished hotel is only steps from the vibrant Grafton Street shopping promenade.At the meeting point of the Dublin's technology hub & Ireland's Broadway like theatre district of Grand Canal dock, The Grand Canal Hotel is truly amidst the best of what the historic Georgian city of Dublin has to offer, such as the Bord Gais Energy Theatre, Aviva Stadium, Trinity College, The Irish Financial Services Centre, The RDS, Convention Centre Dublin and The 3Arena. The 142 beautifully appointed guest rooms and suites cater to the need of the most discerning travelers, featuring start-of-the-art smart televisions and complimentary 50mg WIFI as standard. The Business Executive floors of the Grand Canal Hotel provide additional luxury and exclusivity to our corporate guests.After a relaxing nights sleep you can look forward to a sumptuous breakfast in the Epic restaurant, the hotels more formal dining choice. In a rush and don't have time for breakfast? Grab a coffee and a pastry at canal express. Gasworks bar, serving casual food and drink in a lively atmosphere, is the perfect location for an important business meeting or just an informal coffee with friends. The Grand Canal Hotel offers an array of additional facilities such as 2,200 square feet of fully equipped meeting and conference space, a fully equipped gymnasium and a two story parking for all guests. Business and leisure travelers alike will find comfort in the hotels friendly but professional environment, combined with the quality, efficiency and reliability that is synonymous with Irish hospitality. Step into a simple world of elegance where a friendly welcome awaits you. ... more   less 
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Also Known As:
Grand Canal Dublin
Hotel Grand Canal

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