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“Receptionist from hell!” 1 of 5 stars
Review of Citi Hostels

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Citi Hostels
Ranked #68 of 99 Specialty Lodging in Dublin
Cork
1 review
“Receptionist from hell!”
1 of 5 stars Reviewed April 17, 2011

My friends and I were travelling to Dublin for a gig which was being held at the Tripod nightclub. We arrived at the hostel, put all our bags in the room (private room for 4), and went to the chipper for something to eat. On arrival back at the hostel, we were dismayed and frustrated to realise that the lock in the door had stopped working and we couldn't gain access to the room (or all our bags!). Upon notifying the receptionist, he began to laugh. However, this was no laughing matter, as we all had to get ready for the gig. It was half 9 at this point. He said that he would call his friend to look at the door, and said we would be waiting a while, he gave no indication of when "his friend" would arrive. We were visibly upset at what had happened, and stressed to think we might not even make it to the gig. And the receptionist DIDN'T AT ANY TIME apologise for the inconvenience this had caused us.
"The friend" eventually arrived half an hour later..(we were on the terrace area of the hostel). He opened the door, but the receptionist never even told us that our room was open again. This information had to be sought out by ourselves.
When we attempted to gain access to the room the second time, we discovered the room would STILL NOT OPEN! Essentially, what they had done was to forcefully open the door, and then locked it again, without addressing the problem that the lock was actually broken. THEREFORE, DOING NOTHING AT ALL.
We eventually gained access a full hour later.

Upon arriving back to the hostel after the gig, we were confronted with a scene that would be fitting for a film! The receptionist was after attacking one of the guests, and there were members of the Gardaí Síochana interviewing people. (This was happening 4am!)

On the upside, the hostel has a fantastic location for gigs in the tripod, few seconds walk away. The room was satisfactory. And our group in total was a large number, and we received no noise complaints all night, even though we had roughly ten people in our room, and were playing music all night. (But this may have been due to the fact that the receptionist was probably busy with the Gardaí after his fight!!)

  • Stayed April 2011, traveled with friends
    • 1 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank RoisinS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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170 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Gillingham, United Kingdom
Level Contributor
52 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
1 of 5 stars Reviewed April 13, 2011

Arrival and check-in was fine apart from the fact the deposit for the keys was double what we expected as we had to have two keys to enter the building (completely separate to the main building) and room, and having just arrived, we only had enough for one jey so my boyfriend had to use the cash machine around the corner for which he was charged.
The room was small and really old-fashioned - it reminded me of the dorm rooms from uni but worse! The booking was messed up but upon talking to reception it was found to be Booking.com's fault for passing it through incorrectly.
The linen was clean but a drawer in the desk we had was full fo rubbish including a used ear bud and a lump of hair! the bin had two cigarette butts in it.
The toilet/showers were small but the shower was powerful.
Breakfast consisted of two loaves of bread, butter, cereal and milk, so we opted for croissants from Tesco and a sit in the park.
The bed was nice and firm, and clean, but with only one very thin pillow each we didn't get much sleep the first night.
Overall - I would not go back there.

Room Tip: Maybe pay a little bit more and go elsewhere!
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  • Stayed April 2011, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Clasmi12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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2 of 5 stars Reviewed April 13, 2011

When I travel, I really typically just look for a bed and chalk conditions up to 'you get what you pay for'. This was one time I felt that we got perhaps a little less than was paid for. Overall, the location was ok, staff was fine but the room - the carpet should have been replaced a decade ago, we were greeted by flies and the noisy street outside kept me from sleeping until I finally used ear plugs the second night. Getting past this, fine, I just felt that the website mentions several amenities that sound like they are in the private rooms but are actually shared items - the say all the rooms are "en suite", which they're not, self serve coffee maker and tv are mentioned but those are in a kitchen common to the building (and the coffee is still instant), the hair dryer is behind reception if you want to borrow it. While the stay would have been fine if I were comparing it to the hostel bunk pricing, I think the private rooms leave something to be expected (lower price or cleaner standard or at least a less misleading explanation of amenities). At 40 (+) euros a night for the private room (after you pay for each person), I've seen much more comfortable settings in comparatively more expensive European cities.

  • Stayed April 2011, traveled as a couple
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank meliscaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cork
1 review
5 of 5 stars Reviewed October 21, 2010

I was in cityhostel and I think that this is one of the best hostels in which I have stayed. The staff was very helpful and pleasant. The rooms are clean and cozy.
I spent the night in a room with seven girls from Spain, and only one of the guests was from the States. Of all the guests who was there he should of taken a private room as he groaned like an old woman and was complaining all night.
I would recommend this hostel to anyone as it is cheap and it is a place where you can meet many interesting people.
Thx to all the staff.

  • Stayed October 2010, traveled solo
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank darren02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 2, 2010

Stayed here in May with a party of 4 people.

Be aware that if you hate stairs you will hate this place. The hostel is like a rabbit warren of rooms and if you are staying at the far end of the hostel, the require you to take the long way around to your room, even though it's quicker to cut through the dining area.

Bed's were pretty average - the mattresses were lumpy and the pillows needed replacing.

Location is reasonable, but it's a bit of a walk to downtown Dublin and locations like Temple Bar. Taxis are still fairly cheap though if you don't feel like walking.

I do have one negative experience that needs to be shared. I left something at the hostel and contacted them straight away to let them know. They replied promptly and told me they had located it so i asked them to post it to me at my cost. Because i was travelling from place to place i gave them the location i was going to be at for the next few days. Unfortunately after i didn't turn up, i called them and gave them the next place i would be staying at. Few more days passed, still didn't receive it.

Finally got an email to advise me it had been posted - on a Friday afternoon, to a place i was leaving on Saturday. It cost me nearly 60EUR to get my possessions mailed to a place i was no longer staying at.

  • Stayed May 2010, traveled with friends
    • 4 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank Mick_Dundee02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Estonia
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed May 18, 2010

My experience with Citihostel is a bit weird. In many ways it was nice, but i guess i must say that the ways that really count it sucked. It's very hard to find and located about 30 minutes walk outside the central area (Temple Bar area). The rooms were all packed and people at the door didn't really care how many people were staying in one bed. I am a blond single girl and they accommodated me in the same room with 4 skinheads from Croatia. I understand that it's not really their problem since it was a mixed room, but c'mon, 4 male skinheads?! I decided i didn't want to get gang-raped in the night, so i went to ask for a different room. It's like i was asking them to stay for free, the attitude was quite the same. The new dorm room i got transferred to was the smallest by far i've ever been in, two beds hardly fitted. The rooms generally had this very dirty old stale smell, though they were generally clean enough. The hotel has an obvious issue with any kind of sound isolation, bring your ear-plugs! For more comments on that hotel, please read my post: http://sshiksa.blogspot.com/2009/05/dublin-ireland.html

  • Stayed April 2009, traveled solo
    • 2 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank Ragne_K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Long Beach, California
Level Contributor
55 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed May 17, 2010

The staff at this hostel was really good. The guy at the front desk was so helpful when we were trying ti find places to eat, hang out, etc, and they have 24 hour reception so no matter what time we had questions, he or someone else was around. He also helped us get a taxi at like 4:30 am so we could catch our flight.

The rooms were bigger than I expected and I think they all have en suite bathrooms (mine did). The beds were so comfortable and they had a kitchen if you wanted to cook. I think they provided breakfast but I'm not sure.

The hostel itself was pretty average but very clean. Not really in a great location, kind of out of the way and the closest monument is St. Stephen's Green...its about a 25 minute walk to Grafton Street and even further to the Temple Bar area. The hostel did not have a bar or restaurant but it was next door to a kebab place that was open late.

  • Stayed April 2010, traveled with friends
    • 4 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank gcullrich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Citi Hostels

Property: Citi Hostels
Address: 2 Charlemont Street, Dublin, Ireland
Location: Ireland > Province of Leinster > County Dublin > Dublin > South City Centre
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Shuttle Bus service
Hotel Style:
Ranked #68 of 99 Specialty Lodging in Dublin
Price Range (Based on Average Rates): $
Hotel Class:2 star — Citi Hostels 2*
Number of rooms: 60
Official Description (provided by the hotel):
Citi Hostels is located in the highly fashionable " village quarter" in the heart of Dublin city and only 10 minutes walk from Grafton Street - the shopping centre of Dublin and 15 minutes from Temple Bar -Ireland's Culture Capital with its lively pubs, restaurants and festivals!We are also located at the edge of old Georgian Dublin, which boasts the finest example of Georgian architecture anywhere in Europe. Our reception is open 24 hours as is our fully fitted kitchen!Don't want to cook? No problem -breakfast is included in the price Stay in our en suite dorms from €10 per night or book a private twin/double room from €16 per person per night Nowhere else will you get such competitive rates for such high standards!-All our rooms are en suite, except the Double Rooms shared bathroom.-Free use of Hostel Computers & free WIFI-We have Double, Twin, and Double/Single private en suites as well as dorms-Did we mention the free breakfast?! ... more   less 
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Also Known As:
Citi Hotel Dublin

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