Stayed in the hotel through Secret escapes and the package which made it very good value for money. Reception was quick and easy. Bit robotic and lacking in personality though.
Delux Room Large and comfortable. Bathroom clean and great to have a bath which was taken advantage of. Normal tea/coffee making facilities. Good breakfast with a very good continental spread.
Executive Lounge was a major disappointment. Asked what is provided and was told Snacks, fruit, Juices, tea/coffee. Went in to check it out and looks comfortable, but no snacks only a big basket of fruit. Coffee/tea machine was broken. Fridges were full of big open jugs of milk. One jug with orange juice and bottles of water. Only snack that finally appeared were disgusting home made cookies..burnt. Advised that cookies is the only snack ever provided. Something that should have added that little bit extra, just rubbish. Very easy to make better and more appealing. Only other gripes were the sink in the room being very slow to drain, reported...nothing done about it. Window in room left open by housekeeping staff. Not the best arriving back to a freezing cold room at midnight. Generally though feeling and attitude from the staff was positive and that it was a one off.More