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Reviewed September 5, 2018

We stayed here with a tour group. It was a good location and easy see the sights along the river. There was construction on the building next door which we heard in the morning but we were up anyway. The breakfast buffet was excellent.

Room tip: Choose a room away from the street and away from the construction next door.
Date of stay: August 2018
  • Trip type: Traveled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank Ohiosoccermom68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Conor_OKane2016, General Manager at Clayton Hotel Cardiff Lane, responded to this reviewResponded September 15, 2018

Dear Guest,

Thank you for taking the time to review your recent stay here with us at the Clayton Hotel Cardiff Lane. We appreciate our customers taking the time to share their thoughts with us. We were delighted to read of your enjoyment with your stay with us. We are very pleased to learn of your satisfaction with the amenities we have on offer. We are looking forward to welcoming you back.

Kind Regards,
Conor O'Kane
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 5, 2018

This is a good quality hotel. One is immediately struck by the friendliness of all the staff but there was an air of disorganisation. I noticed that as people booked in, there was always a phone call from the receptionist as though the system in operation at the desk was insufficient. Even trying to put my drinks bill at the bar onto my room bill would have required a phone call.
We had reserved an evening meal for all four nights of our stay: only once was this put in the book and on one night we were told that no more clients could have a meal – but were admitted after pointing out our pre-booking. The food was of a very high standard and an excellent price.
Most staff had little or no idea about the location of major attractions or how to get there. A concierge would have earned their keep with commission and good will. The hotel's location is quite good and we would strongly recommend that use of a Dublin LEAP card which is a runabout ticket giving flexibility at a very good price.
Bedroom: spacious and spotlessly clean. Beds very comfortable. The range of toiletries was rather limited for a 4 star hotel. But why, like many hotels, do they have a safe on the floor with its door facing sideways? I am of an age where I don't want to get on my hands and knees every time I want access to the safe.
There was a computer for general use but I never saw it in use which was not surprising as it was so expensive. I have been in a number of hotels in the last year where there was free access to a computer

Date of stay: August 2018
1  Thank Redfan99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Conor_OKane2016, General Manager at Clayton Hotel Cardiff Lane, responded to this reviewResponded December 11, 2018

Dear Redfan99,

Thank you for taking the time to share your feedback on our hotel.

I am disappointed to see that you had some issues on your stay with us thank you for bringing it to our attention, please allow me to apologise for this. Rest assured all your feedback will be fully utilized and passed on to relevant departments.

I am glad to see you found our location very convenient, also i am happy to see that kind words about our staff friendliness.

We hope to welcome you back to Clayton Hotel, Cardiff Lane in the very near future.

Warm Regards

Conor O'Kane
General Manager

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Reviewed September 2, 2018 via mobile

Some facts not judgements
Hotel doesn’t have air conditioning may not be necessary in Dublin frequently but was unusually warm so a little stuffy.
Distance to Temple Bar and Center City about 2.0 miles 3 K or more or a little less so factor that in in terms of walking requirements
Spacious health club, lots of equipment and nice pool.
Airport bus drops off right at hotel for about 7 euros
Hotel will exchange money to Euros at desk.

Opinions

Room cleaning very good but also very late in day. Frequently needed a second shower and no fresh towels available at 3-4 in afternoon. Had to go to desk for laundry sheets and bags as not routinely replenished , no face cloth ever left in room ( maybe they just don’t furnish? Despite ordering and offering to pay no water bottles left after first day.

Nice spacious room, tub with shower. TV very limited but as tourist who cares. Beds very comfortable.

Nice area of town with close by restaurants.

Recommend as god value but judge based on location needs.

Date of stay: September 2018
Trip type: Traveled as a couple
1  Thank AcieuA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Conor_OKane2016, General Manager at Clayton Hotel Cardiff Lane, responded to this reviewResponded September 6, 2018

Dear Acieu A,

Thank you for taking the time to review your recent stay at Clayton Hotel Cardiff Lane on Trip Advisor.

I was disappointed to see that you did not enjoy your overall stay due to lack of fresh towels until later in the day, lack of air conditioning and bottled water not being refreshed.

The bottled water should have been refreshed daily, I have passed on your constructive feedback to our Front Office and Housekeeping Managers for further investigation. Please accept my sincere apologies for this oversight.

Unfortunately, due to usually mild summer seasons most of Dublin hotels do not provide air conditioning units within bedrooms. Fans are available on request and will be promptly delivered by our Front Office Team.

Our Housekeeping Team cleans departures first in order to prepare rooms for arrivals on the day, after cleaning all departures the Team turns their attention to stay-over rooms. In case additional inventory is required, including towels, they are delivered upon request at any time of the day.

Would you be so kind to contact our Customer Relations Officer, Mariana Markovic, on guestrelations.cardifflane@claytonhotels.com as we would like to ascertain if you are looking to come back to Dublin in the near future.

Despite a few negatives, I do hope to have the opportunity to welcome you back to Clayton Hotel Cardiff Lane in the foreseeable future.

Warm Regards,
Conor O'Kane
General Manager

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Reviewed August 31, 2018

This hotel has the most excellent staff, and we are grateful for all the ways they extended themselves to make our stay comfortable. Most notable was Manon who was so professional and efficient as well as cheerful.

The highlights of our stay:
The electricity went out in our room and the staff fixed it within minutes.
The bar manager saw that a Guiness was not poured correctly and took it back
Our bags were held for us without charge both at the beginning and end of our stay
When a bag was overlooked the front desk arranged for a taxi to deliver it to us at the airport

The rooms are very nicely decorated and the beds very comfortable. Nice extras include a pant press, tea kettle and heated bathroom mirror.

Only one drawback which was standard in Ireland, the bed had only a duvet and no top sheet..and it was too hot to sleep with a cover, but too cool to go without. It was quite warm in Ireland this summer, and there was no air conditioning. However, fans were readily available, and it was quiet enough on the street to keep the windows open.

We cannot comment on the food or spa, but there are both an upscale restaurant and bar on site.

Date of stay: June 2018
  • Trip type: Traveled with family
    • Value
    • Sleep Quality
    • Service
2  Thank USTourguide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Conor_OKane2016, General Manager at Clayton Hotel Cardiff Lane, responded to this reviewResponded September 3, 2018

Dear Guest,

Thank you for taking the time to leave a review of your recent stay with us here at the Clayton Hotel Cardiff Lane. We are son encouraged by your fantastic review. We will be sure to pass your kind words on to the staff. We hope to be welcoming you back soon.

Kind Regards,
Conor O'Kane
General Manger

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Reviewed August 31, 2018

“It's such a lovely Hotel and we have stayed many times . The Staff are so Friendly & the servers is wonderful My room was beautiful and spotless. The bathroom was spotless as well and the shower was fantastic, something I always appreciate. Its the perfect location if you're attending a event because it's pretty central to the city .
I would definitely stay here again.

Date of stay: August 2018
  • Trip type: Traveled with friends
    • Value
    • Cleanliness
    • Service
1  Thank Geraldine D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Conor_OKane2016, General Manager at Clayton Hotel Cardiff Lane, responded to this reviewResponded September 3, 2018

Dear Guest,

Thank you for taking the time to review your recent stay with us here at the Clayton Hotel Cardiff Lane. We are so thrilled you enjoyed your stay with us. It gives us such encouragement to read reviews like this about our staff. We hope it wont be too long until we are welcoming you back.

Warm Regards,
Conor O'Kane
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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