Hiton is my preferred hotel chain when travelling, so it is very disappointing when encountering a bad experience.
We checked in late around 8:00PM for a early flight the next morning. The room was warm so we adjusted the AC and went to dinner in the bar. Returning an hour later the room was still warm, I lowered the thermastat a few more degrees and we proceeded to get settled in. After an hour with no relief from the heat, it must have been 85 degrees or warmer I called the front desk. They said someone would come up, 30 minutes later I called again. After another 15 minutes someone arrived to check the AC settings. He confirmed the settings were correct but the system not functioning. He left to discuss with the front desk. By the time the front desk called back it was midnight and we had a 4:30 AM wake up to make our flight. Desk did offer another room, but it was just too late to make a room change. A small fan was provide and we just toughed out the temperature.
Maybe I'm wrong but I expect Hilton to ensure the room's AC is functioning before assigning the room to a guest. The mattresses were also very firm and uncomfortable, which is counter to my experience with Hilton hotels everywhere else.
- Official Description (provided by the hotel):
- Just a short distance from Dublin Airport by complimentary shuttle, the Hilton Dublin Airport hotel has 9 flexible meeting rooms with wireless internet access and a ballroom for up to 350. De-stress in the gym or wind down in the newly refurbished Burnell Bar & Grill, or visit nearby Dublin attractions, just 5 kilometres away. ... more less
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- Also Known As:
- Hilton Dublin Airport Hotel Dublin
- Dublin Hilton