We planned a trip to Ireland a few weeks in advance and booked several B&Bs across the country. The Adelphi reservation wasn't going through online so we e-mailed the guesthouse and explained the situation. They immediately responded that our reservation was guaranteed. When we arrived at Adelphi (after having a hard time finding it), a gentleman met us at the door having just gotten a room key from an extremely unhappy couple. When we mentioned our reservation the gentleman went to look and came back asking if we had any more information, because he couldn't find the reservation. We mentioned the situation and told about the e-mail and offered to show him if he'll let us use the WiFi (which he was very reluctant about). Even after showing the e-mail as evidence, he told us it wasn't a reservation (even though the e-mail from Adelphi said it was) and acted pretty put-off by the situation. The whole time we couldn't shake the feeling we were doing something wrong by asking them to honor the reservation they guaranteed. He ultimately made a phone call to another guesthouse nearby and found an open room for us. This was the only positive (the only reason we're rating it 2/5 instead of 1/5) of an overwhelmingly negative customer service experience. We would certainly NOT recommend this place to anybody else.
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- Also Known As:
- Adelphi Guesthouse Hotel Dublin