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“Not Great” 3 of 5 bubbles
Review of Staycity Aparthotels Christchurch

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Staycity Aparthotels Christchurch
Ranked #5 of 105 Specialty Lodging in Dublin
Indianapolis, Indiana
Level Contributor
3 reviews
“Not Great”
3 of 5 bubbles Reviewed September 20, 2013

My husband and I stayed here for 10 days in early September. As I had read previous reviews about non-functioning equipment (i.e. washing machine, water pressure/temperature) and street noise, I had emailed the company a few weeks in advance to see if we could get a room that had appliances that worked properly and a room on a quieter side of the building since we were going to be there for a longer period of time. I also let them know that we would be arriving around 9 am, so if possible we would like to check in early. When we arrived, we were told that our room would not be ready until 2 pm, which left us to wander the streets all morning tired and worn out from a 10 hour flight. However, I thought maybe since we had to wait to get a room, it meant they were trying to secure us one of the better rooms.
When we arrived back at 2, our room was ready and we were able to get checked in with no problems. However, on entering our room, it did not feel very clean. Granted my husband has pretty high standards of cleanliness, but it seemed a bit shabby even to normal person's standards. So we went out and bought cleaning supplies and spent part of our first evening cleaning the apartment. We also wore our sandals in the shower because it still felt dirty even after our scrubbing it.
The shower did take some getting used to with regards to the temperature and pressure. You have to turn on the timer in the hallway 20-30 minutes prior to use and wait for the water to heat up. Then, you have to adjust the water in the shower before turning the shower head on, then once the shower head is on, you turn the water pressure box in the shower on. After a few attempts it really wasn't too bad. However, the water in the sink was another story because, there was a hot faucet and a cold faucet without any way to adjust the temperature. So you either had to wash your hands with cold water or burn your skin off.
Mid-way through our stay, we were ready to do some laundry. However, the washing machine did not work. My husband went downstairs to notify the receptionist and she seemed surprised that we wanted to do laundry and said that she would have the morning receptionist put in a request to maintenance and it should be fixed the next day. When we got back the next day it was apparent no one had been up to look at it. Whenever we would inquire about it, we got the run around about 5 or 6 times saying that someone would come look at it, but this never happened. They offered to let us use another washing machine during the day. However, we had activities planned throughout each day and did not have time to sit in a random apartment unit doing laundry during the day. Fortunately, we did pack enough clothes to get us through our trip. But the fact that the company lists a washing machine as being included and we specifically contacted them to request a working machine, and still did not receive one was highly disappointing.
They were able to place us on the back side of the building, so it was a little quieter. Though we did still get quite a bit of street noise and noticed a few seedy characters in the back alley throughout our stay. Despite this, I must say I never really felt unsafe.
Despite the issues we had with the appliances and cleanliness, it was not all bad. It was nice having a decent size apartment versus a hotel room, and was also nice to have a kitchen with microwave and fridge. Even though the staff were not able to resolve our issues, they were all polite and professional acting. The location was great - not in the middle of everything but definitely close enough to walk to everything. And we could see Christ Church Cathedral as soon as we stepped out.
For the price, I do feel that we got what we paid for, for the most part. If our appliances would have worked and the facility felt cleaner, it would have been a much better experience.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Mandy050505
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
deirdretreacy, General Manager at Staycity Aparthotels Christchurch, responded to this review, September 26, 2013
Dear Guest

Thank you for taking the time to post a review on tripadvisor. I am happy to hear that you did enjoy your stay with us, despite a few issues you had. Thank you for your nice words about the staff and I am happy to hear that you enjoyed the larger space and facilities the apartment provides compared to a hotel room and it's convenient location.

We do endeavour to ensure all appliances in the apartments are working at all times, but there are times when parts or appliances fail and there is a period when these are out of order due to delays in the receipt of the necessary parts or appliances.

I apologise that the apartment was not cleaned to a acceptable standard for your stay. I am not sure if you told reception at the time of your arrival, we would have been happy to attend to any issues you had with regard to the cleanliness of the room

The water heating is controlled by the timer in the hall. The water heats automatically during the night, for additional hot water, there is a boost button which can be set by the guest at any time during the day. I have asked maintenance to check the temperature of the water in the apartments to ensure it is set to the correct temperature.

Thank you for you feedback, we do appreciate your comments and based on your feedback we will endeavour to provide a better service for our guests.

If you would like to discuss you stay with me, please do not hesitate to contact me.


Yours sincerely

Deirdre Treacy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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696 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (88)
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English first
Belfast, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 26 helpful votes
1 of 5 bubbles Reviewed September 17, 2013

Recently stayed here by accident but it was no nice surprise. Staff unhelpful and clearly hate there job. Was given the keys to a room which someone was already in and also wasn't the put in the apartment block which I had booked and paid. Was not notified of this until I arrived at the apartments I was meant to stay at. Also was charged twice which I am still waiting to receive a refund for. Clearly not worth the money... for a few extra pounds you can stay in a nice hotel with pleasant staff.

Room Tip: didn't get a room that faces high street as the church bells will wake you up really early.
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  • Stayed September 2013, traveled with friends
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Andrew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
1 of 5 bubbles Reviewed September 17, 2013

From the moment I stepped into the lift (elevator) and saw the state of it, with broken buttons and scratches everywhere, I knew this was not going to be the place I expected, given the star rating. Mold in the bathrooms, dirty towels, a piece of open soap left over from use, plumbing from 50 years ago (the water system needs an extra pump, the hot and cold water taps don't connect so it's either very cold or scalding)... the list goes on.

If you go in expecting a 1 to 2 star apartment (and pay accordingly) and have to be in the Christchurch area, you might find it acceptable.

I'm never staying there again.

  • Stayed September 2013, traveled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank cmmi19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Central NY State
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed September 7, 2013

Staycity Christchurch is in a great location and definitely worth checking out. The convenience of having a full kitchen and a washer/dryer was definitely appreciated. With the windows shut, the street noise was minimal. Bus station across the street and a tram station 10 minutes away (you walk by the Brazen Head). Staff was very friendly and professional. Some items of note:

-Unless you pay extra, the rooms aren't cleaned until the 7th day of your stay (you are told that up front). That makes sense since it seems the average stay is for 2 to 4 days. Wasn't a big deal for my mother and me (you're given plenty of towels).
-Other reviewers have had issues with hot water for showering. We did NOT have an issue. The hot water for the bathroom needs to be heated prior to showering, which is easy and just takes a bit of foresight. Thorough instructions on how to operate water heater booster were located on the apartment entrance door. Maybe this is an outdated system (I've never seen it before) but it works.
-Staff more than willing to give directions, etc.

Trinity College is a leisurely 15 walk away. Christchurch across the street. Dublin Castle less than 5 minutes away. Many restaurants to choose from. If you leave Staycity and turn left, there is a pharmacy a block or so away. Also a Spar grocery but that's very small, so if you keep going down the street, you'll find a bigger Tesco, after several more blocks.

Other reviewers have indicated that their are unsavory characters in the area. There is a bar across the street but we never had any issues (though on the weekend we were there, there were obvious drunk people out and about), and never felt unsafe.

While Staycity isn't a luxury hotel, and for the price, one shouldn't expect it to be. But I enjoyed it and I would stay here again!

Room Tip: Street noise isn't too bad if windows are closed but if you want them open, or are a light sleep...
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  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank robobbyta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cork, Ireland
Level Contributor
64 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 bubbles Reviewed September 2, 2013 via mobile

Booked this as we where going to a GAA match. And it was close to town and could accomodate all three ofus. They upgraded us free of charge and was lovely and big. It was spotless and clean and had everything you would want. I see people saying its a rough area it's not particularly but like any city have your wits about you. We had one problem I rang the day before to say we we arriving early from Kerry and we where going to match. We arrived early and was told apartment was ready but we would need to pay 10 extRa to get into apartment early. Which is a scam and really ridiculous . I have travelled all over the world and I must say that is the first time I have ever hearD of this and for that reason I would go elsewhere. Shame really

Stayed September 2013, traveled with friends
Helpful?
Thank justine140
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton, Waikato, New Zealand
Level Contributor
82 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed September 1, 2013

Stayed 3 nights after a long flight,The Hotel is dated and the Gas hot water system and bathroom are old and outdated however we managed to work it out.
The bedroom was quiet and clean but the bed comfort was only fair, the kitchen was modern it contained a good oven,a new toaster,a jug and excellent clothes washing machine.
The WIFI signal was very poor inside the room,but much stronger in the hallway.
The Hotel did have an elevator plus stairs and security was good.
The staff were pleasent and helpful.It is within walking distance to Dublin's Templebar area and Bus routes.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Grant B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed August 27, 2013

Ideal for what we wanted, but did have some issues with the shower, and ran out of hot water pretty soon for a bath!
It was ideal located for what we wanted. Staff were friendly and kitchen was great and we saved on sum pennies cooking there rather than going out to eat!

Room Tip: Request a back room away from the Main Street noise.
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  • Stayed November 2012, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Staycity Aparthotels Christchurch

Property: Staycity Aparthotels Christchurch
Address: Unit 6 Block 6 Tallaght Retail Centre High Street, Dublin 8, Ireland
Location: Ireland > Province of Leinster > County Dublin > Dublin
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette
Hotel Style:
Ranked #5 of 105 Specialty Lodging in Dublin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Staycity Aparthotels Christchurch 3.5*
Number of rooms: 37
Official Description (provided by the hotel):
These Serviced Apartments are situated in the heart of Dublin's thriving city centre. Polished to perfection all apartments come fully-furnished and equipped with TV, microwave oven, washer/dryer, lounge/dining area and a fully-equipped kitchen. FREE Wi-Fi access and 24 Hour Reception is also available. These quality self-catering apartments are ideal for both short and long term stays and offer both convenience and comfort. ... more   less 
Reservation Options:
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Also Known As:
Christchurch Hall Apartments By Staydublin Hotel Dublin

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