The hotel itself is a wonderful building in the heart of the Grand Canal Dock area of Dublin City. The staff were friendly and facilities were excellent. The rooftop terrace is a particularly nice touch.

We arrived at 3.15 (check-in time in 3pm) only to be told that the room was not ready. We were instructed to wait in the bar or to go up to the rooftop terrace (but not offered any sort of complimentary drink for the inconvenience). I would not usually have minded a slight delay but we had dinner reservations in the city for 5.30pm and also heading to a show for 7.30pm so we were on a strict deadline. We eventually got into the room at 4.15 and the luggage was delivered to the room shortly afterwards. This gave myself and my partner only less than an hour to get ready for the night ahead which was a considerable inconvenience.

The other issue I has was with the parking. I did not book the valet parking as I would unaware at the ludicrous rates charged by the Park Rite car park (sign posted as the Marker car park) next door to the hotel. Parking was €30 for the overnight stay!

Finally, we arrived back to the hotel around midnight and say in the lounge for a drink. Yes it was busy at the time, but service was unneccessarily slow.

I was looking forward to staying here and seeing a show having booked it well in advance. First, checking in, the lady was so lovely but kept up waiting while she took THREE phonecalls interrupting the checking in process each time. The room itself and the hotel is very luxurious the beds are lovely and big, very comfortable and the bathroom is lovely. The window was full length looking out over the theatre. We went for lunch and ordered chicken gujons and chips, when they came myself and the children thought it tasted like fish and asked the man working there who checked with the chef but assured us it was chicken. None of us ate them- chicken tasting like fish isn't too appealing (I still think it was fish) I told the guy when I was paying and he apologised and took my name to tell his fellow colleagues to give us a round of drinks after the show. We returned to the hotel and ordered drinks (a glass of wine for myself and two children's drinks) and I was charged 26€ I just mentioned it that I was told I could have some drinks after paying for food we didn't eat and he assured me he had no idea no message had been passed on! I just paid so as not to cause a Fuss. In the bedroom, there is no black out blinds so the lights from the theatre lit up the room for the night causing a very broken nights sleep. It really is the little things that make a big difference.breakfast was lovely- the staff were very nice and warm.
Also, I left my phone charger left plugged in in the bedroom (I remember reminding myself to get it and I forgot) I called today and was assured there was no charger found, the guy who answered the phone said he would go to housekeeping and ring me back within ten minutes... I'm still waiting. So if they can't find it (it was plugged in on a table!) it must have been stolen and surely this should be addressed. Over all, my experience was very average I would absolutely stay elsewhere again for the price I paid here, the west bury was cheaper and their standards are much higher.