Very disappointing experience at this hotel. We arrived and they did not have our reservation even though I had a confirmation from my travel agent. They admitted that it was their mistake - they sometimes do not enter the reservation in their system. After waiting a half hour for them to resolve the problem I was given keys to the room. I asked where to park my car and was told where to go but was not given a card to get in the parking area so had to return to the desk. They told me the parking was 7.50 Euro. It was 10.00 Euro. The room was very basic. There was no amenities - not even a clock! It was clear that this hotel had seen better days. We had a problem with our room and waited an hour for maintenance to come. I had to call again and wait another half hour. Our room included dinner and breakfast. The dinner was just Ok. I ordered a class which was not included with the meal. I had given a credit card for incidentals when I checked in however the waitress said the account was closed out so my husband had to go up to the room to get cash. I complained to the desk and they blamed it on the waitress. They gave me a ticket for free parking. We asked if it was in and out and they said yes. It was not and the machine took our ticket. Breakfast was buffet style and was very good. These may have been the only plus of the whole experience. I definitely would NOT stay here again.
- Official Description (provided by the hotel):
- Ballsbridge Hotel is a 4 star property located just minute's from Dublin city centre. With 400 luxury guestrooms (many of which were refurbished in 2013), a traditional Irish pub and the fantastic Raglans Restaurant serving delicious cuisine, Ballsbridge Hotel is the perfect choice for any visit to Dublin. We're located beside Aviva Stadium, home to Ireland's international soccer and rugby teams, and just a short stroll to the 3Arena and Dublin's theatre and shopping districts. ... more less
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