I had been to the restaurant in Leeson street (now known as Aladdin's Cave) about 4 times and would have rated it 4 out of 5.
It was my birthday and as I knew that there was one on Mespil road that was bigger, I booked a table for 17 people before going out in town to have a bite to eat. I had emailed the menus to friends during the week to give them idea of the food as they hadn't eaten there before. There would be a mix of people skipping starters and maybe 2 starters as a main course and so on...
To start with, the waitresses were very friendly and had a joke with everyone arriving and the ambience and decor was really nice.
HOWEVER this quickly changed. They provided set menus on the table already for €27.00 per person. I know this is good value IF everyone wanted a starter and main course, but that wasn't the case and they didn't make me aware of this over the phone and I didn't see anything on the website.
This issue didn't bother me as much as the way that it was handled.
I asked for the a-la-carte menus, but the head waitress was insistant that it had to be the set menu and that I was told this over the phone.
I said that there was no mention of this otherwise I wouldn't have booked the restaurant or let my party know in advance. Also, it isn't mentioned on the website and if it is, it is hidden well.
After the waitress had spoken to the manager, she came back and said she would take €1 off the price and also that the manager was 'pissed off'?????.
I explained that I'd like to get the a la carte menus as about 50% of the table didn't want starters and a lot of choices people picked out weren't on the set menu. Didn't budge on it.
On top of this, she implied that I was getting a great deal as it's BYOB and didn't see my point to any of this. I wanted to speak to the manager about this as they were 'pissed off', but I was told they were busy and she didn't have a great attitude. She didn't really seem apologitic at all.
Coming from working in restaurants for years as a manager/supervisor and handling every issue known to man, in my experience couldn't be handled worse. I couldn't sit down and enjoy myself afterwards and they didn't give the table much attention after the issue.
Everything I had issues with was said in more than a reasonable manner and tone and the waitress couldn't be more defensive/semi-aggresive. She just didn't listen or understand my point of view.
So here, 3 months on finally getting around to it, I think that the experience was bad enough to finally put it up this amount of time on.
The food was nice on the night for everyone (although there was a delay of 15 mins for some after the first mains arrived to the table), but they way I was trained in restaurants, it's down to the staff to make the customer's night and they accompished the opposite, hence the 1 star.
Had the supervisor/manager not tried to squeeze the extra €7 per person, there would have been 17 satisfied customers going back and also recommending friends and family and an extra generous tip. Their stubborness cost the business in hard times when they were wrong in the first place.
Won't be going back even for a table for 2!
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.