This hotel has the worst customer care I have ever come across. The staff , from the moment you arrive want your credit card to cover incidentals, if however you dont have a cc they want a hundred Euro upfront. They will make you sit in reception until your partner goes to an ATM. No tea or coffee making facilities in room. Rooms really dated and mouldy, leaking shower. A charge of 15 Euro for internet access. Terrible service in lobby area, from trying to get your order taken to getting your bill to waiting for your change, as another tripadvisor contributer said they wont let you charge it to your room ,evev though they have your hundred euro for 'incidentals'. And here is the icing on the cake 10 Euro per night to park your car in the hotel car park. They know you have no choice but to do that as it is metered parking everywhere in the Ballsbridge area. Never ever again will I darken the doorstep of this hotel. I wrote an email of complaint to the appropriate member of staff as I had requested her name on checkout, this was promptly ignored, no surprise there then.
- Official Description (provided by the hotel):
- A modern 4 star hotel located in the heart of Ballsbridge. Overlooking 48 acres of leafy Herbert Park, Herbert Park Hotel offers a unique setting in the centre of Dublin. Minutes on foot to the Aviva Stadium and RDS and minutes by car, bus or train to The CCD and the city centre, the location is ideal for business and leisure. ... more less
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- Also Known As:
- Herbert Park Dublin
- Hotel Herbert Park