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“Wifi Joke”
2 of 5 bubbles Review of Herbert Park Hotel

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Herbert Park Hotel
Ranked #22 of 153 Hotels in Dublin
Certificate of Excellence
wicklow
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Wifi Joke”
2 of 5 bubbles Reviewed May 22, 2013

What a joke that in this day and age a four star hotel charges for wifi. Complete and utter joke- especially since this hotel was used extensively during Ireland's Presidency of the EU. Management need to review this policy!!!

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sarahDamien
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HerbertPark_Hotel, Guest Relations Manager at Herbert Park Hotel, responded to this review, May 27, 2013
Dear sarahDamien,
Thank you for taking the time to review Herbert Park Hotel. We are disappointed that you did not avail of one of our packages which includes Wifi. In an effort to keep our rates as good value as possible, guests are only charged Wifi if used as we do not feel that is is fair to charge all guests whether they use Wifi or not. Our packages allow guests to avail of Wifi which is included in their rate. Perhaps next time you will avail of one of these packages.
Kind regards,
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,708 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (196)
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Western Ireland, Ireland
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed May 12, 2013

I had occasion to stay in this hotel for 3 nights from May 7th to May 10th. While the staff were super and professional I cannot believe that the Hotel were charging €10 per day for Wifi access. This to me is the most basic of facilities. I could have charged this facility to my Company but on principle I decided not to avail of Wifi. Also there were not any tea making facilities in the room. Tea could be ordered through room service at a cost. I am on business in Dublin again from May 13th for 4 nights but I have moved to a Hotel that meets my needs including free Wifi and tea making facilities. Just thought people should know that this hotel charges for what many would consider basic facilities.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Traveller30111954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belfast, United Kingdom
Level Contributor
105 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
4 of 5 bubbles Reviewed May 12, 2013

Stayed on Friday night, 10/5/13 on a special Friday deal. 109 euros for 2 with breakfast & a bottle of prossecco included along with free car parking
Hotel has excellent location beside Herbert Park & a stones throw from the bustle of Ballsbridge & right beside the RDS.
Rooms bright, airy & clean with all the required facilities.
Great breakfast choice from the traditional Full Irish to an excellent cold table.
Well worth the visit.

Room Tip: Try & get a room overlooking the park
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank alan-robinson12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed May 11, 2013

Nice and big room, but boring back yard view over satellite antennas and ventilation shafts. Wanted to do some weight lifting on first night's arrival, but the fitness room only had cardio machines (and the room was quite gloomy looking). I saved my breath for the next morning to do a jogging in the beautiful park, but luckily discovered just before running out that there was no water in the hotel (I read about this in another review, it seems to be a frequent problem). So, no training, and no shower. One participant in the business meeting that I attended was not happy since she came directly from the US in the morning after a night's flight and she could not freshen up at all before the meeting began. The hotel manager compensated by a nice note and a box of chocolate later in the day, but still this was quite a nuisance. To end on a positive note, the breakfast was very nice and the beds comfy!

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MagnusResenar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coventry
Level Contributor
3 reviews
4 of 5 bubbles Reviewed May 10, 2013

We looked on the hotel website and saw a deal for €109 for a room on Saturday night, it included a bottle of prosecco, full breakfast and overnight parking, so was very good value. We ate in the hotel bar in the evening and the food was delicious. The location was great next to a beautiful park and there were plenty of bars and restaurants nearby. All the staff were very friendly and helpful. The rooms were lovely and very comfortable, the only downside being no tea or coffee making facilities in the room. However having said that we rang room service and got 2 pots of tea with fresh milk delivered within minutes for €3, much nicer than the stuff you normally have in the room. There is no free wi-fi in the hotel, this needs to be looked at as a 4 star hotel should include this for free nowadays, at least in the lobby area, €10 a day is a hefty charge. Other than that, we would certainly recommend it.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank 240776
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
186 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
3 of 5 bubbles Reviewed May 5, 2013

Nothing special to mention, modern, no charm but not bad either. Service is ok bu Irish good mood and kindness is absent: staff is mostly not Irish.

There are so many nice and charm places to stay in Dublin, this one is not to be selected by any means certainly not for family/private trip.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Guyleon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Galway, Ireland
1 review
4 of 5 bubbles Reviewed April 30, 2013

Stayed one night and woke up to not able to take a shower, flush toilet or wash hands. Rang reception who informed water pressure was down in the area. Complained at reception when settling our bill to be told same story about the water pressure was low in the area. We were not offered or apology or compensation. Not impressed

Room Tip: No view to rear of hotel
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mary R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Herbert Park Hotel

Property: Herbert Park Hotel
Address: Ballsbridge 4, Dublin, Ireland
Location: Ireland > Province of Leinster > County Dublin > Dublin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#20 Luxury Hotel in Dublin
#43 Business Hotel in Dublin
#49 Romantic Hotel in Dublin
#61 Family Hotel in Dublin
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Herbert Park Hotel 4*
Number of rooms: 153
Official Description (provided by the hotel):
A modern 4 star hotel located in the heart of Ballsbridge. Overlooking 48 acres of leafy Herbert Park, Herbert Park Hotel offers a unique setting in the centre of Dublin. Minutes on foot to the Aviva Stadium and RDS and minutes by car, bus or train to The CCD and the city centre, the location is ideal for business and leisure. ... more   less 
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Also Known As:
Herbert Park Dublin
Hotel Herbert Park

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