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All reviews charlemont place city centre tram stop nice hotel grafton street minute walk deluxe room quiet location early check hotel bar luas stops stephens ireland drawers taxis euro
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Reviewed August 29, 2011

After reading some mixed reviews on trip advisor, I wasn't sure what to expect. We had an extremely warm friendly welcome from reception and although we had arrived early and our room was not ready, our bags were securely held at reception so that we could begin our weekend exploring this wonderful city.
The location of this hotel is superb, right next to the luas tram line, which takes about 5 minutes to get to St Stephens green, top of the main shopping area and Dawson street.
We had a deluxe room, which was impeccably clean. We looked out to canal at the front of the hotel and had no problems with noise as other reviewers have mentioned.
The buffet breakfast was €19.50 per person which whilst the range of food was excellent and tasty most local breakfast eateries are around €10. they would probably get more takers if the price was lower.
A little disappointed that Internet would cost €20 per 24 hours, however a lot of places had free wi-fi.
Great location for lansdowne park and a good rugby pub across the main road. That said still a quite location and would definitely stay here again.

Date of stay: August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank JazzaCc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JenniferDalton01, Public Relations Manager at Hilton Dublin, responded to this reviewResponded August 31, 2011

Dear JazzaCc
Thank you for taking the time to leave such a kind review on Tripadvisor.
I am delighted to see you found the location convenient during your stay. I am delighted to see you enjoyed a peaceful stay also. We have many new windows installed and feel these work well in blocking out any noises.
Thank you for your additional feedback regarding the internet and breakfast charges, I will of course share this with my manager.
We look forward to welcoming you on your return
Kind regards
Jennifer Dalton
Hotel Administrator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 28, 2011

We spent 2 nights at the hotel and were treated very nicely by the staff, including the front desk staff running out of the bldg and down the block to stop a tour bus for us. The room was wonderful. The only bad spot was something they had no control over: drunk young women in the room next to us. The neighbors disturbed us quite a bit and the staff did try to get them to calm down in the morning. We talked with the front desk staff in the morning regarding the issue and were very generously compensated for the inconvenience.

If you are looking for a good hotel experience in Dublin, not too close to all the madness of the Temple Bar area but within a long walk, this is a very good choice. You get the fun of the bars but with a quiet night's sleep.

Date of stay: August 2011
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank BethMWC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JenniferDalton01, Public Relations Manager at Hilton Dublin, responded to this reviewResponded August 31, 2011

Dear BethMWC
Thank you kindly for your comments regarding your stay.
I hope you enjoyed your tour I never got to speak with you on your return. I am glad to see you were looked after by our reception, again please accept our apologises for any inconvenience caused during your stay.
We hope to welcome you back should you return to Dublin
Kind regards
Jennifer Dalton
Hotel Administrator

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Reviewed August 25, 2011

This is a somewhat average Hilton, rooms are clean and comfortable as you would expect. It is most definitely business orientated, but I don't think that fully excuses the indifferent staff attitude which seemed to be commonplace.

The big plus here is the Luas (Tram) line station which is pretty much on the hotels' doorstep, Trams are regular and only 2 stops to the end of the line at St. Stephen's Green where you can walk to Temple Bar or wherever you need to get to. This is pretty much the only reason I can think of for tourists and visitors to stay here, the hotel itself is nothing special but will provide the very basic requirements for a good stay.

Breakfast was excellent, the staff here excel and there is a great selection of both hot and cold food. I'm not sure it's worth €20pp but if you can go for a Breakfast inclusive rate I would highly recommend doing so.

One real negative was the Hotels' point blank refusal to accept Visa Debit for incidentals, so if you don't carry cash in large amounts (who does?) then charging to your room is not an option. I guess some things are still backwards in Ireland (this is the only Hilton I've ever stayed in with this mindless policy). Thumbs down here.

In room TV had a good choice of channels, a lot of which had poor quality picture and/or cut out periodically. Underground parking is €10 per day but needs to be validated at check-out otherwise may cost more. Wifi costs around €20 per day which is excessive in this day and age.

Despite our HHonors request for a High Floor, this was not granted by the hotel who claimed that some rooms did indeed suffer from noise pollution from the passing Trams.

All in all, the Hilton Dublin is no great representation of the excellent Hilton chain but it will serve a purpose if you need a place to stay in the City. The Luas station is a gift!

Date of stay: August 2011
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank the_savman
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JenniferDalton01, Public Relations Manager at Hilton Dublin, responded to this reviewResponded August 31, 2011

Dear The_savman
Thank you kindly for taking the time to leave us a review on Tripadvisor.
I am delighted to see you enjoyed your stay with us and found our location so central and convenient.
I would like to apologise for any inconvenience caused by not accepting Visa Debit, unfortunately this is out of our control as the company we use have insisted this is their policy for all hotels using their systems. We are trying to rectify this with the company as we do realise this I very awkward for people who do not possess a credit card.
Our pricing for internet is currently under review and we hope to make an announcement of price changes very soon.
We look forward to welcoming you back to our Hotel

Kind regards

Jennifer Dalton
Hotel Administrator

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Reviewed August 19, 2011

we had a lovely weekend here friendly staff, close to tram and very clean room! Loved Dublin apart from cost of food and drink

Date of stay: August 2011
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank starlightessexUK
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JenniferDalton01, Public Relations Manager at Hilton Dublin, responded to this reviewResponded August 22, 2011

Dear starlightessexUK
Thank you for kindly taking the time to leave us a review on Tripadvisor.
I am delighted to see that you enjoyed your weekend with us and that you enjoyed the proximity to the tram and of course the cleanliness of the rooms.
We would look forward to welcoming you back to the hotel should you return to Dublin

Kind regards
Jennifer Dalton
Hotel Administrator

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Reviewed August 17, 2011

This is a nice hotel but it's definitely not worth the money. The service is menial, they don't particularly go out of their way to be friendly. I also got ID'd in the bar when I was buying drinks. I don't mind getting id'd but she could have done it quietly instead of in front of my girlfriend. I wasn't happy with this and I think it showed because I felt myself and my girlfriend were treated differently to the other customers in the bar. That aside, the room was comfortable and the hotel's location is good. I just wouldn't stay here again because I wouldn't want to give them any money after how I felt we were treated last time.

Date of stay: December 2010
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank journeygo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JenniferDalton01, Public Relations Manager at Hilton Dublin, responded to this reviewResponded August 22, 2011

Dear journeygo
Thank you kindly for taking the time to leave us a review on Tripadvisor.
Firstly I would like to thank you for you kind words regarding the comfort of the hotel and our location. I am glad you enjoyed our Hotel. I apologise for any inconvenience caused in the Bar, as you are aware we do, unfortunately, need to request ID should we deem it necessary. I understand this may have been embarrassing, please be assured I have passed this comment to my managers for review.
We hope to welcome you back to our hotel in the future
Kind regards
Jennifer Dalton
Hotel Administrator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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