On previous visits to Dublin I had been struck by the perfect location of Staunton's on the Green and was keen to try it out: it's next to Newman's Church; it faces the most lovely Green; it appears to be out of the busy/noisy throng. Despite the sharply divided experiences of contributors to this site, I thought I'd risk it. Having just returned from a two night stay, I now understand why this place polarises opinion.
My own room was on the top floor facing the front. It was clean and comfortable: there was a hum of traffic, but good curtains and (newish?) window frames minimised the disturbance -- and it is, after all, a city hotel (the road is busy in the night but it bears no resemblance to central London). True, on arrival only one light bulb was working: this was quickly put right on request. I largely enjoyed my experience of my accommodation.
My colleague, however, had an opposite experience: four party-goers returned at 4am to the next-door room (designed to accommodate two people); they continued to behave outrageously loudly for the next two hours. I witnessed the response of the proprietor to this complaint and it made me profoundly uncomfortable about the nature of the service being offered here: he was first of all evasive (shifting the handling of the complaint to an awkward receptionist); he never had a glimmer of apology or sense of responsibility towards his guests/clients. It struck me that his only concern was achieving a payment: he had no interest at all in the quality of the experience he was offering.
This is the lottery element: if you don't run into problems (such as drunken, all-night revellers next door), you may well have a good experience at Stauntons. I had a good experience with my own room. But if there is a problem, you are likely to meet a low level of customer service, one that has now largely disappeared from modern standards of hospitality. Breakfast experience was similarly uneven: the Irish lady who served on the first day spoke to me (in her automatic mode) as if I was dirt on her shoe (she thawed eventually, as her rudeness was met with insistent politeness); on the second day, the Chinese waitress was wholly delightful and charming. That's the point: you just don't know what you are going to get
I went here hoping it would be the place I'd always want to stay in Dublin. I'm unlikely to stay there again: it has a lot going for it but in the end it wants your money and doesn't really care about the quality of the experience it offers.
- Official Description (provided by the hotel):
- Situated close to Grafton Street in the fashionable heart of Dublin City, Stauntons on the Green is the perfect place to stay, whether for business or pleasure in Ireland's Capital City. Housed in a Georgian building steeped in history, overlooking two of Dublin's most beautiful parks -St. Stephen's Green and the Iveagh Gardens - this hotel has everything you could possibly need on its doorstep. It remains a building of unique character (original build 1750) with spacious relaxing rooms and wonderful views of the parks. Well appointed rooms, all with either Park or Garden views, coupled with excellent customer care and service, are what make a stay at Stauntons on the Green a special and rewarding experience. Room facilities include Private Bathroom, TV, Direct Dial Telephone, Hairdryer, Complimentary WiFi and Tea/Coffee facilities. Breakfasts are served each day, Monday to Friday 7am-10am and Saturday Sunday 8am -10am ... more less
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- Also Known As:
- Stauntons On The Green Hotel Dublin
- Stauntons On The Green Dublin
- Stauntons Green