My husband and and I stayed at the Westin for 6 nights during a recent October 2013 trip to Ireland. So many nice things about the hotel, but also some that are not so nice. We reserved the least expensive room, which was still quite expensive. The room was very clean but a bit small. The room was stocked with the usual Westin bath products, as well as a complementary bottle of water. The location was great and we particularly enjoyed our dinners in The Mint Bar. Breakfast is good too but overpriced. For the price it would have been nice to have free wifi in the room (versus having to go to the lobby or atrium for it) and a fridge. One great perk of staying at the Westin is their green choice. It was nice to get a 5 euro voucher when we opted not to get our room cleaned. Housekeeping checked in with us when we opted for green choice to make sure we didn't need any toiletries or towels. The gym is on the first floor, which one can access with a room key. It's stocked with great machines and there's even a bathroom in there.
Many friendly staff members helped us, including Jelena, Linda, Stefan and Peter the doorman. However, that wasn't the case with one young man we think is named Neil (another reviewer mentioned a guy with a smirk--this is most likely him). One late night my husband was sick and asleep in the room. I decided to go to the atrium to use my iPad (no free room wifi). Upon returning upstairs, my room key didn't work. I went to reception and explained the situation to Neil. His tone was quite rude and said he can only help me if I show photo id. I was in my pjs, husband is sickly and asleep, I don't have my id on me obviously. After repeating several times that I don't have my id and no way to get it without access to the room, he called a security guard to escort me upstairs. I gave Neil the key that didn't work and he wouldn't even let me touch it after he reprogrammed it. I completely understand the need for security but his tone made me feel like a criminal. I doubt a criminal would be in her pjs and if I weren't staying in the hotel I wouldn't have had the bad key in the first place. It would have been different if I didn't have a key. All the commotion woke my poor sickly husband up. So beware of Neil and/or if your key doesn't work. Carry id at all times, even in your pjs. Management called a day later to make sure I was ok and they said they would speak to the receptionist about his tone. I appreciated that.
- Official Description (provided by the hotel):
- The Westin Dublin is a 5 star luxury hotel, located in the heart of Dublin city centre. The hotel offers an ambience of warmth and Irish hospitality, together with an international level of service and amenities that are uniquely Westin, inviting guests to unwind and recharge with a replenishing atmosphere and natural service. Occupying one of the best locations in Dublin, overlooking Trinity College, The Westin is in the centre of the main shopping and entertainment areas and is within easy walking distance of the Convention Centre and the International Financial Services Centre, Dublin's major business district. Behind the historic 19th century façade of the hotel, all of our 172 spacious guest rooms and suites each feature a signature Westin Heavenly Bed(R) ensuring the best night's sleep, a Heavenly Shower(R) and characteristic Irish décor. ... more less
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- Also Known As:
- Westin Dublin Hotel Dublin
- Dublin Hotel Westin
- Dublin Westin
- Westin Hotel Dublin