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1,166
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75
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All reviews o'connell street cassidy hotel great location temple bar tour buses lovely hotel buffet style would stay again short break we arrived early central location the heart of the city hop on hop off bus double bed three nights city break within easy walking distance
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Reviewed 3 weeks ago via mobile

Hotel was clean does need updating. Staff friendly. But car parking was at least a 12 minute walk each way. No where to off load cases so you park quickly across the road in car parking bays told not to leave the car there as it is unsafe. Carpark at hotel was not available when we requested this. Although was never full. So one can only assume kept for staff??
Find somewhere to park at hotel premises much more convenient as we came from overseas using hire car.

Date of stay: August 2019
Trip type: Traveled as a couple
Thank 235rhondap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaeveCassidys, Front Office Manager at Cassidys Hotel, responded to this reviewResponded 3 weeks ago

Good Afternoon,

Many thanks for your review about your recent stay at Cassidy's Hotel.

Here at the hotel we do have a small car park for guests, with only the 8 spaces, this is why it needs to be booked in advance. I can assure you we do not hold any spaces for staff parking, as we also have a separate staff car park further away from the hotel. You can unload and load directly outside the hotels front door that is not an issue.

We do hope that we will have an opportunity to welcome you back again next time you are in Dublin.

Kind regards,
Maeve

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

Return visit great breakfast fresh fruit good selection of English breakfast items endless coffee or tea served to you . great location for seeing everything in Dublin . clean tidy room although I think our room was due for refurbish but it was still acceptable.

Date of stay: September 2019
Trip type: Traveled with friends
Thank Devongirl44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaeveCassidys, Front Office Manager at Cassidys Hotel, responded to this reviewResponded 3 weeks ago

Good Afternoon,

First of all we would like to thank you for sharing your amazing experience at Cassidys Hotel.

We are glad that you enjoyed your stay Our aim is to recommend the best parts of the city in order to make your holiday in Dublin unforgettable.

Feel free to recommend our Hotel to your friends and family where they can book a room directly with us on our website they will find interesting discounts and promotions.

Kind Regards,
Maeve

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Where to begin. This hotel is old and run down. The employees are unhappy, not very helpful and bicker amongst themselves. The furniture in the bar is ripped and scratched. The carpet is old and dirty. Rooms are not updated or air-conditioned. Amenities include only hand soap and a combo of shampoo/conditioner/body wash, both containers bolted to the wall. No bar soap or facial tissue is offered, one must use TP. The hairdryer is bolted to the center drawer in the desk. Our room overlooked the refuse area. Pick a different hotel for your stay in Dublin.

Room tip: Book elsewhere!
Date of stay: September 2019
    • Value
    • Cleanliness
    • Service
Thank Linda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaeveCassidys, Front Office Manager at Cassidys Hotel, responded to this reviewResponded 3 weeks ago

Good Afternoon,

I do want to apologise for the shortcomings and for any inconvenience. I can assure you that your feedback will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence you place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

So please do not hesitate to contact me directly if ever coming back to Dublin for the best possible terms.

Kind Regards,
Maeve

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Reviewed September 11, 2019

Clean room with great service...room was booked by and included in our RIT" Discover Northern Ireland" 3 day tour...great choice and delivered far more than we were expecting ! " Located in the hub of Dublin north of the Liffey and close to so much.

Date of stay: September 2019
Thank Nancy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaeveCassidys, Front Office Manager at Cassidys Hotel, responded to this reviewResponded 4 weeks ago

Good Afternoon,

Thank you very much for choosing Cassidys Hotel for your stay in Dublin and for sharing your experience with other users of TripAdvisor and future guests of our hotel.

We are very pleased to hear that everything exceeded your expectations, hotel location, good food, good rooms and great breakfasts.

We also would like to thank you for your wonderful comments about our staff, this has been very motivating for all off them.

We hope to welcome you back in our hotel in the future, please do not hesitate to contact me directly for the best possible terms.

Kind Regards,
Maeve

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Reviewed September 7, 2019

We stayed two weekend nights. We had a family suite - one double bed, two twins. Room was spacious enough for 4 small/medium suitcases that we weren't tripping over each other. We didn't have any noise problems. The room was air-conditioned.
Room requires a key for electricity. We left one of our extra keys during the day so the AC would stay on, but the maid removed the key and opened the window while we were out. The shower did not have a lip to hold the water in so we did have quite a bit of water on the floor. Hair dryer was in a drawer - even the plug in so I had to sit at the desk/dresser to dry my hair. We had a rental car and I booked our parking in advance. It was a secure lot and I felt the price was reasonable. We were in the second building. It was quite a walk through the building, down stairs, under the street, and back upstairs. Also, the stairs were slick and I actually fell one evening. The location is convenient to so much and I would gladly stay here again.

Date of stay: August 2019
Thank Illinifan69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaeveCassidys, Front Office Manager at Cassidys Hotel, responded to this reviewResponded September 8, 2019

Good Afternoon,

It was an honor having you as our guests.

Thank you for your review. We are really happy to know that you enjoyed your stay. We work hard to make our guests happy and appreciate your feedback!

We hope to have you back really soon, so please do not hesitate to contact me directly for the best possible terms.

Kind Regard,
Maeve

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