We chose the Four Seasons for our trip to Dublin because we had used the Four Seasons for 15 night trip to LA earlier in the year (there are no words to explain how good that hotel was) however we did realise that it was Dublin and not LA so expectations were not as high and in the main the hotel was very good and you could not ask for much more for the money paid and would in particular highlight the food which was excellent.
However on our last day there we woke up in the morning to find the hotel had a power cut which meant getting dressed in the dark and no shower. They couldn’t even give us our bill on checkout and as this was our last day with a flight at 8pm that evening we were left to wonder Dublin unwashed which obviously ruined the last day for us. We thought we would have heard from the hotel on our return home to apologise and to give our bill to check prior to payment but that was too much to expect as they just went ahead and charged the card. When we contacted them about helping themselves to our money we also suggested some form of compensation might be in order because of the power cut on the last day however it would appear that they don’t do compensation in Dublin.
Whilst the hotel does not have control over the power companies they do have certain responsibilities to guests and I would have expected a lot more from the Four Seasons. This incident aside I would have given the hotel a 5 star rating however I think it does highlight that in the unlikely event that something does go wrong during your stay there and you need to complain it is likely that their process or lack off will mean your compliant will fall on death ears
- Official Description (provided by the hotel):
- InterContinental Dublin is a 20 minute stroll from Trinity College and Grafton Street and a short walk to Aviva Stadium to experience the thrill of championship rugby. The Hotel offers a landmark location in the city's most desirable neighbourhood, combining embassies and stately homes with pubs and restaurants. For Dubliners, this is the most attractive place to live in the city. Guests enjoy authentic experiences of today's Dublin; fresh and modern, yet warmed with a sense of Irish tradition. ... more less
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- Also Known As:
- 4 Seasons Hotel Dublin
- Four Seasons Dublin
- Dublin Four Seasons
- Four Seasons Hotel Dublin