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“Beautiful hotel, friendly staff but needs some TLC.” 4 of 5 bubbles
Review of InterContinental Dublin

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InterContinental Dublin
Ranked #19 of 153 Hotels in Dublin
Certificate of Excellence
Phoenix, Arizona, USA
Level Contributor
45 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Beautiful hotel, friendly staff but needs some TLC.”
4 of 5 bubbles Reviewed October 21, 2012 via mobile

We stayed in Dublin from October 19th through the 22nd. We found the staff friendly and accommodating but not extremely proactive. While eating breakfast, we had multiple people pass by us before we finally stopped someone and asked for water. The room was clean and well maintained but the hallway carpeting is in desperate need of replacement. They were prompt in responding to our multiple requests. I would stay here again...

Stayed October 2012, traveled as a couple
Helpful?
Thank Susan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFSD, General Manager at InterContinental Dublin, responded to this review, November 1, 2012
Dear Susan K,

Thank you for taking the time to submit a review of your recent stay at Four Seasons Hotel Dublin. Your constructive feedback allows us the opportunity to review and improve upon the hotels facilities and services. I have shared your comments regarding your breakfast experience with our Senior Management Team.

I also appreciate your comments regarding the decor. We are currently undergoing some renovation work in our public areas. I am happy that you would chose to stay with us again on your return to Dublin and we would love to welcome you back to experience these changes.

Sincerely,

Robert Nolan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (265)
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English first
Fairfield, Connecticut
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed October 18, 2012

The Dublin Four Seasons Hotel is a wonderful place to stay. The check in was easy and they were able to get us in the room right away even though we had arrived around 11 in the morning. They were always able to serve us breakfast late as we were still adjusting to the time difference. The concierge was very helpful in recommending and getting us a dinner reservation at Roly's Restaurant nearby and in getting us theater tickets. It was a short walk to the DART (Dublin's train service) to get you into the center of Dublin. We would definitely go back and stay there.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Cathy90_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFSD, General Manager at InterContinental Dublin, responded to this review, November 1, 2012
Dear Cathy90_12,

Thank you for taking the time to write a review on your recent stay at Four Seasons Hotel Dublin.

I am delighted that you had a lovely stay with us and that our staff was very accommodating to your needs. We look forward to the opportunity of welcoming you back in the near future.

Sincerely,

Robert Nolan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed October 17, 2012

The Fours Seasons is a haven outside the main part of the city yet close to everything. The concierge is exceptional -- getting my lost luggage and making dinner reservations had hard to get spots or on a diffifult day (Sunday) for 10 people for a special birthday. The facilities are beautiful. I needed quick dry cleaning because of the lost bag -- back in 2 hours.

  • Stayed October 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Love2Labs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFSD, General Manager at InterContinental Dublin, responded to this review, November 1, 2012
Dear Love2Labs,

Thank you for taking the time to write a review of your recent stay with us. I was so pleased to learn that you had a wonderful stay and I will be sure to pass on your kind words to our Concierge Team.

We look forward to the opportunity of welcoming you back to Four Seasons Hotel the next time your travel plans see you return to Dublin.

Sincerely,

Robert Nolan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ireland
Level Contributor
50 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
3 of 5 bubbles Reviewed October 17, 2012

I hate writinng this review as I was hoping after my last weekend there I would be really happy but no that wasnt the case .I have stayed here many times as I really love the area and the atmosphere that WAS in the hotel but I think all is not as it was.... First the positives ....the rooms are still amazing and in fairness we book the basic and more often than not we get upgraded at no extra cost.Glad they upgraded the tvs .We went up to the All Ireland football match and stayed the weekend.First off the lobby/foyer bar was all boarded up for the whole weekend.This is why we stay at the four seasons ...that bar IS the reason we stay there.The ambience ,people and celeb watching is what makes this hotel so nice.Nothing nicer than your glass of pinot grigio and relaxing in those comfy chairs.No mention of the renovations when I phoned to book for the busiest weekend...I mean who wants to sit and have a drink in the Breakfast room away from all the action.The staff who used to be the heart and soul of this hotel are not happy anymore ...all the smiling faces have disappeared.On the two mornings we had breakfast we were not given a menu...we ordered bar food on Sunday evening and were in a hurry to get over to the Burlington and the bar man forgot to put our order through to the kitchen.Also on Saturday night there was a whole mix up about paying for drinks.Some man who we know to see didnt close his drinks tab down and all our drinks and others went on his tab but WE realised the error ourselves and got it sorted.Something is so wrong here that was So right for years.this is our second visit in months that we had this bad experience and we feel with the price we pay for this 5 star hotel we cant afford another diaster.Even the concieres are grumpy.I feel this place has changed ownership in the last year.Please fix it Four Seasons.I will be keeping my ears openef to hear if you have

  • Stayed September 2012, traveled with friends
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank lisireland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen4816, Director of Food and Beverage at InterContinental Dublin, responded to this review, October 18, 2012
Dear lisireland,

Thank you for taking the time to give your feedback from your recent stay with us. Please accept my sincere apologies for the poor aspects of your stay. We should have communicated that the lounge would be closed that weekend in advance of your weekend with us. It is also disappointing to learn that the service experience and warmth was not to the standard which you are accustomed to in the hotel.

You will be delighted to learn that the Lobby Lounge is open now and very popular, the final furniture enhancements are being introduced next week which we are very excited about. Since your stay we have also run training sessions with our team to ensure that we offer timely and warm service consistently to all of our guests.

If I can do anything at all to help please do contact me directly, I hope to have the pleasure of personally welcoming you back in the near future.

Warm Regards,
Stephen

Stephen Meehan
Director of Food and Beverage
Four Seasons Hotel Dublin
stephen.meehan@fourseasons.com
(01) 665 4816
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami Beach, Florida
2 reviews
5 of 5 bubbles Reviewed October 16, 2012

The Four Seasons Hotel in Dublin is a great place to stay when in Dublin. I’ve stayed at the hotel many times and i think they’re the best in Dublin by far. They have great staff that would go above and beyond and help you check in if you arrived before the check in time. The rooms are very spacious, comfortable and clean. Their Concierge and Door men are very courteous and extremely helpful. The food is amazing starting from its breakfast that makes my mouth water just thinking of it, the lunch in the Lobby Lounge is great with a lot of options and is also filling and the dinner is great especially if you’re a meat eater. The gym has all the equipment that is essential at a hotel and the spa is great place to relax and unwind with great staff. They also have parking and great transport to and from the Airport & City Centre.

  • Stayed September 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Anthony398
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFSD, General Manager at InterContinental Dublin, responded to this review, November 1, 2012
Dear Anthony398,

It was a pleasure to read such a positive review and I appreciate you taking the time to post it. I will be sure to pass your kind comments onto our team.

We look forward to the opportunity of welcoming you and your family back to Four Seasons Hotel the next time your plans see you return to Dublin.

Sincerely,

Robert Nolan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed October 13, 2012

The hotel and the rooms are not bad and the position is good, but the service is unacceptable.
The food is very easy and basic cuisine and is not of the quality you would expect in a Four Seasons.
Although the people at the reception and the concierge were nice, many employees are arrogant and incompetent.
Especially the security is very arrogant and there were some children asking for pictures with players staying in the hotel ( I was there at the day of a match) and they were treaten like dogs by the security. This same thing happened many times: I have never seen such an arrogance by an employee of a 5 star hotel!

  • Stayed October 2012
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank moscoaroundtheworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen4816, Director of Food & Beverage at InterContinental Dublin, responded to this review, October 18, 2012
Dear moscoaroundtheworld,

Thank you for taking the time to give your feedback from your experience with us. I was very disappointed to learn from your note that some of the team in the hotel were arrogant, this is most certainly not to the standard of service which we strive to offer our guests. We do indeed respect the privacy and security of all of our guests and train our team to deliver this in a warm and professional manner.
I am very sorry that you felt we failed to do so on this occasion and would really appreciate the opportunity to discuss this with you. With this in mind please do find my contact details below.

Sincerely,
Stephen


Stephen Meehan
Director of Food & Beverage
stephen.meehan@fourseasons.com
(01) 665 4816
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
annapolis
Level Contributor
89 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed October 9, 2012

We stayed at the Four Seasons for four nights during a recent trip to attend the
Navy- Notre Dame football game. It is a very good location for attending sporting events
at Aviva Stadium as it is within walking distance of the stadium and great pubs in the neighborhood of Ballsbridge. Dublin is a fun town and the Irish couldn't be nicer.
We ate and drank our way through Ireland and the Four Seasons restaurant was a standout.

  • Stayed June 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ektlaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFSD, General Manager at InterContinental Dublin, responded to this review, November 1, 2012
Dear ektlaw,

Thank you for taking the time to write a review of your recent stay at Four Saesons Hotel Dub,lin,

I am glad that you hadf a memorable stay with us and we look forward to the opportunity of welcoming you back in the near futre.

Sincerely,

Robert Nolan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Dublin

Property: InterContinental Dublin
Address: Simmonscourt Road, Dublin 4, Ireland (Formerly Four Seasons Hotel Dublin)
Phone Number:
Location: Ireland > Province of Leinster > County Dublin > Dublin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Dublin
#13 Business Hotel in Dublin
#13 Romantic Hotel in Dublin
#17 Luxury Hotel in Dublin
#18 Family Hotel in Dublin
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — InterContinental Dublin 5*
Number of rooms: 197
Official Description (provided by the hotel):
InterContinental Dublin is a 20 minute stroll from Trinity College and Grafton Street and a short walk to Aviva Stadium to experience the thrill of championship rugby. The Hotel offers a landmark location in the city's most desirable neighbourhood, combining embassies and stately homes with pubs and restaurants. For Dubliners, this is the most attractive place to live in the city. Guests enjoy authentic experiences of today's Dublin; fresh and modern, yet warmed with a sense of Irish tradition. ... more   less 
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Also Known As:
4 Seasons Hotel Dublin
Four Seasons Dublin
Dublin Four Seasons
Four Seasons Hotel Dublin

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