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“Was only "OK" to begin with, then came the night from hell...”
2 of 5 bubbles Review of The Leeson Hotel

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The Leeson Hotel
Ranked #130 of 162 Dublin B&B and Inns
Devon, UK
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Was only "OK" to begin with, then came the night from hell...”
2 of 5 bubbles Reviewed August 14, 2010

Stayed 4 nights Tuesday to Saturday with my girlfriend. Top-floor room was presented adequately, the photos given, and the hotel's website, are 'played up' and don't give the somewhat classy feel that is portrayed. We did read some reviews before we booked and they were mostly average and we thought maybe the people that wrote the bad reviews were being a bit picky so we went ahead and booked. It turns out that these people were not exagerating.

Staff were "OK" - domestic staff (breakfast/cleaners) had no complaints from us.

I get the impression that the hotel/restaraunt company have spent more on the advertising when they haven't properly thought about the 'product' they are trying to sell. The rooms did not look anywhere near as glamorous and modern, in fact, there were several damp patches along the ceiling of the corridor of where our room was. As we arrived at the hotel, the receptionist offered us to use the lift as we had luggage, but as the lift doors opened it appeared that the (very small) lift was full of DIY equiptment, so we took the stairs to the 4th floor.

Breakfast was included, and consisted of white/brown toast, butter, jam & marmalade (which we had to ask for), tea, coffee, three catron-based juices and milk for three cereals, ham and cheese. We would have liked to have seen yoghurt too to make a 'complete' breakfast (I think a fried breakfast could be added for extra, but we didn't take this up). One morning, upon turning up for breakfast, there were no bowls, milk or bread and we had to wait a little while until they had to be refilled. A rather basic breakfast.

The shower was very noisy - I can only assume that it needed an extra pump of some sort to get and heat the water to the cubicle - which can then only be described as a trickle. The shower was noisy enough that we could hear the people in the next room showering. The mattress on the bed was OK, the duvan bed was very creaky and had seen many better days. The toilet didn't flush properly either, it took repetitive flushing to make it function anywhere near the way it should.

Tea and coffee making facilities were allocated in the room, but supplies were not re-filled at all during our stay unless we asked at reception.

Up until then I would have left a 50% average review... Where was I, Ohh yes - the final night of our stay...

Whether it was every night, or just the last night the cold tap water became hotter than the hot tap water. Was quite a shock when brushing your teeth....scolded lips! Would have been very dangerous for any children using it. The water did cool if you let the tap run, but would quickly heat up again. We did inform reception upon departure - whether they follow up is to be seen!

People before have reviewed the hotel as adequate, they would be right, but I would also agree with other reviewers, in the fact that the area does come alive after night-fall. The bass from the club, or the other nearby clubs, were very audible - as if you have a radio on at a normal volume, the chatter from people on the streets superceeds the thump-thump-thump of the Black Eyed Peas and such. Then there is the traffic - a four-lane road, three of which are parked cars and taxis, and the other with drunks blocking the through traffic, and subsequent, constant, sounding of horns. This went on from about 10.30pm until **at least** 3am. We concluded that there would be no point in contacting reception, what could they do ?! Again, this didn't help for a prompt start for the flight the following morning. We only experienced this on our final night (Friday) but it was enough to make us feel that our stay at the hotel had been inadequate.

The only positive through all of this is the hotel's very central location. 10 minute walk to the River, and constant buses from a bus stop 100-200 metres down the road, with more connections around St Stephens Green.

  • Stayed August 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank een3500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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89 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    2.5 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (10)
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English first
North London
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed July 25, 2010

Hotel reception plain and uninspiring. Staff were friendly, but you had to make the effort and very knowledgeable of area. The room we stayed on was on the 4th floor - needed a real facelift. Peeling paint in bathroom, mould round shower tiles, broken toilet roll holder, bathroom door did not lock. The painting had started many moons ago, but stopped where the bed rested and then continued on the other side. Room looked tired and in need of new decor. Sticky table tops (presumably from previous customers) which had not been cleaned. No new toiletries provided even though others used. Good location for St Stephens Green and if you don't want to stay around Temple Bar/City Centre areas. Breakfast was continental - cereals and toast, juice and coffee. Thursday night never got a wink of sleep - partying went on to early hours of dawn and we heard it from the top floor with the windows closed! Friday night again, night club was going strong but having not had any sleep the previous night, went off soundly but this was from exhaustion rather than quietness of hotel! Have stayed in far better for less money!!

  • Stayed July 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank worldtravNorthLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 of 5 bubbles Reviewed July 13, 2010

The staff were unbelieveably rude. The hotel was alright and fairly sub par for the money but any complaints & the staffs genral attitude would just make you feel so angry!. I wouldn't stay there again on matter of principle.

  • Stayed July 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pkikkk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Dublin hotels

bradford
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed July 5, 2010

hotel is basic but fine for the money in dublin .if you are young and not planning on an early night go for it. We were there for friday and saturday night with the intention of going out until all hours for a good night out and we did.IF i had been planning to go to bed early there would have been a problem .THE AREA COMES ALIVE AFTER MIDNIGHT WITH TAXIS AND CROWDS OF PARTY PEOPLE OUT UNTIL ALL HOURS.The taxis in particular are a pain constantly blowing their horn and there are lots of them.god help anyone who lives in the area cheap and cheerful and loud is probably a fair call.

  • Stayed July 2010, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank peteyBradford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed June 24, 2010

I reserved two rooms with the Leeson and expected them for be of some quality due to the price. The bathrooms were so gross with mold I was concerned for my health. I reported it to the front desk and nothing changed. The bed if you can call it that was hard as a rock and was broken down. There was left over water in the tea pot from who knows how long. The towels in both rooms smelled of vomit even though they were clean. We asked for fresh ones and still the smell was there. It seems that they spent all their money on the bar and nightclub and nothing on the upkeep of the rooms. There was free Wifi on our first night but after that it stopped working. I reported it to the front desk and it was never fixed. I am currently working with my booking agent for a refund. So if you want a sleepless night due to the worst bed and illness due to mold exposure this is the place for you! Yuck!

  • Stayed June 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank ltcc1223
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northern Ireland
1 review
5 of 5 bubbles Reviewed April 16, 2010

Before i travelled to this hotel the reviews, to be honest, were scaring me and i was actually thinking about cancelling my reservation. But after my stay i can not think of one thing i could complain about. The servive was brilliant with the receptuionist who was highly friendly, the location is within walking diostance of every where and they even have private carpaking which was brilliant. There breakfast was lovely presentated and the whole feal of the hotel was welcoming. The room were lovely and i would highly recommend this hotel to any one, especially at this proce!!

  • Stayed April 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank xmclecx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bonn
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed March 22, 2010

We made the booking in The Leeson Hotel through laterooms.com and expected to find a nice and clean hotel. As the description of the hotel and the pictures of the rooms look very nice and we also paid a rate of €99 we thought we could expect that... Arrived at the hotel we found a lobby and a receptionist which didn't make us feel very welcome. My friend decided to take the stairs up the 4th floor to our room in view of the small an rattly lift... The room turned out to be a unloving designed room. The mattresses seem to be quite old so they sag in the middle - but due to the receptionist nobody has ever complained about that so I think we are just stupid and we need to apologize to bother her with such thing.
The clothes rail in the wardrobe came down when I tried to hang up my cote in it. Apparently the bedside lamp was just decoration; the bed linen were perforated... The lock of the bathroom door was broken or not available (not sure of that) so you have to leave the door ajar. The plastic toilet seat was loose so you have to be careful not to sit on the porcelain which is quite disgusting in consideration of the bad cleaning. The toilet paper holder was broken, the top cover of the bathroom bin was broken but nobody seemed to be interested... There was mould on the wallpaper and on the gaps between the tilings and even in the inner surface of the shower head holder.The drain of the shower was clogged so you were actually able to take a bath in the shower after a few seconds of showering.
Also we knew that there is a night club in the basement of the hotel but we didn't expect to hear the music that loud still on the top floor of the building. We couldn't be bothered by that really but still if you pay a rate of almost €100 you expect something else....
The breakfast was a joke - just white toast and some brown bread; 2 kinds of cheese and 1 kind of cold meat; some cornflakes and juice - actually the coffee was good :-)

When we complained mainly about the cleanliness of our room after the first night, the front desk clerk was obviously annoyed that we complained but still she did apologize and promised to speak to the housekeeping about the cleaning and the manager about a compensation. When we came back in the eventing we were not very surprised that the late receptionist obviously had no clew that we already have spoken to her colleague. She was arrogant and treated us like we would try to push the prices without justification... At the end she DESCENDED to give us an absurd reduction of €10 per night. In consideration of that and of the fact that the room hasn't been cleaned properly after our complaint in the morning we are sure that they have no clew what we were talking about....
We both are also work in hotels and we can assess what we can expect for almost €99 -also for a hotel close to the city center of Dublin!!!!!! That is not was hospitality means to us...

  • Stayed March 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank alineruoff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Leeson Hotel

Property: The Leeson Hotel
Address: 27 Lower Leeson Street, Dublin 2, Ireland
Location: Ireland > Province of Leinster > County Dublin > Dublin
Amenities:
Bar / Lounge Free Breakfast Restaurant
Hotel Style:
Ranked #130 of 162 B&Bs / Inns in Dublin
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Leeson Hotel 3*
Number of rooms: 20

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