Stayed 4 nights Tuesday to Saturday with my girlfriend. Top-floor room was presented adequately, the photos given, and the hotel's website, are 'played up' and don't give the somewhat classy feel that is portrayed. We did read some reviews before we booked and they were mostly average and we thought maybe the people that wrote the bad reviews were being a bit picky so we went ahead and booked. It turns out that these people were not exagerating.
Staff were "OK" - domestic staff (breakfast/cleaners) had no complaints from us.
I get the impression that the hotel/restaraunt company have spent more on the advertising when they haven't properly thought about the 'product' they are trying to sell. The rooms did not look anywhere near as glamorous and modern, in fact, there were several damp patches along the ceiling of the corridor of where our room was. As we arrived at the hotel, the receptionist offered us to use the lift as we had luggage, but as the lift doors opened it appeared that the (very small) lift was full of DIY equiptment, so we took the stairs to the 4th floor.
Breakfast was included, and consisted of white/brown toast, butter, jam & marmalade (which we had to ask for), tea, coffee, three catron-based juices and milk for three cereals, ham and cheese. We would have liked to have seen yoghurt too to make a 'complete' breakfast (I think a fried breakfast could be added for extra, but we didn't take this up). One morning, upon turning up for breakfast, there were no bowls, milk or bread and we had to wait a little while until they had to be refilled. A rather basic breakfast.
The shower was very noisy - I can only assume that it needed an extra pump of some sort to get and heat the water to the cubicle - which can then only be described as a trickle. The shower was noisy enough that we could hear the people in the next room showering. The mattress on the bed was OK, the duvan bed was very creaky and had seen many better days. The toilet didn't flush properly either, it took repetitive flushing to make it function anywhere near the way it should.
Tea and coffee making facilities were allocated in the room, but supplies were not re-filled at all during our stay unless we asked at reception.
Up until then I would have left a 50% average review... Where was I, Ohh yes - the final night of our stay...
Whether it was every night, or just the last night the cold tap water became hotter than the hot tap water. Was quite a shock when brushing your teeth....scolded lips! Would have been very dangerous for any children using it. The water did cool if you let the tap run, but would quickly heat up again. We did inform reception upon departure - whether they follow up is to be seen!
People before have reviewed the hotel as adequate, they would be right, but I would also agree with other reviewers, in the fact that the area does come alive after night-fall. The bass from the club, or the other nearby clubs, were very audible - as if you have a radio on at a normal volume, the chatter from people on the streets superceeds the thump-thump-thump of the Black Eyed Peas and such. Then there is the traffic - a four-lane road, three of which are parked cars and taxis, and the other with drunks blocking the through traffic, and subsequent, constant, sounding of horns. This went on from about 10.30pm until **at least** 3am. We concluded that there would be no point in contacting reception, what could they do ?! Again, this didn't help for a prompt start for the flight the following morning. We only experienced this on our final night (Friday) but it was enough to make us feel that our stay at the hotel had been inadequate.
The only positive through all of this is the hotel's very central location. 10 minute walk to the River, and constant buses from a bus stop 100-200 metres down the road, with more connections around St Stephens Green.