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“Less than basic”
2 of 5 bubbles Review of Beresford Hotel

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Beresford Hotel
Ranked #97 of 153 Hotels in Dublin
Welwyn, United Kingdom
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Less than basic”
Reviewed July 2, 2014

Hotel has good location with tram and bus links very close by, in fact so close you can hear every movement. I fully accept that the hotel can do little about being next to a transport hub but it makes no attempt whatsoever to mitigate the problem, nor are the staff interested in giving assistance where a little effort would make a difference. The weather was superb (20 C plus) the problem was the windows acted like a greenhouse in the room no problem, I thought, switch on the air conditioning - it did not work. Open the windows - consequence, hear the bus terminus & trams is all their glory ! Have a bath - no hot water ! Well, this is not strictly speaking true; the answer was to turn on the hot water tap only, fill the bath, empty then repeat the process by which time sufficient hot water had arrived into the room to facilitate a bath. I was left wondering the purpose of the cold water tap ! Room TV channels very limited with no directory as to available channels. On the positive side the room size was good & clean. Breakfast good. The big disappointment was that I mentioned to hot water problem to reception only to find they were fully aware but for whatever reason had done nothing to rectify the situation but were happy to take your money for an inadequate facility.

Room Tip: Avoid room 216, ask for a room away from the bus terminus.
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  • Stayed July 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank gerard h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liina V, Front Office Manager at Beresford Hotel, responded to this review, July 3, 2014
Dear Gerard H,

Please accept my sincere apologies for your poor experience in Beresford Hotel. I am grateful to you for bringing this to my attention and I would be even in more debt to you if you can contact me directly on my email receptionmanager@beresfordhotelifsc.com as I would like to discuss these issues with you in more detail. Once again I sincerely apologize for our many shortcomings.

Yours Gratefully,
Liina Virunurm
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,028 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (208)
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Newtownards, United Kingdom
Level Contributor
167 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed July 2, 2014

We taped there when going to a concert in the O2.
Hotel from front perhaps a bit dated but rooms were small but fine for a 1 night stay.
Very clean.
Staff very pleasant and really wanted you to have a good stay.
5 minutes walk from train station and O'Connell Street.
Luas and bus station 1 minute away so good base for exploring or heading to O2.
Breakfast pom a bit dull but food fine.
We didn't try restaurant or bar but seemed reasonable.
Can be noisy with DART close by.

Room Tip: Room away from side DART passes.
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stephenskier123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liina V, Front Office Manager at Beresford Hotel, responded to this review, July 3, 2014
Dear Sfc133,

Thank you for reviewing your recent experience at Beresford Hotel. It is wonderful to hear that you enjoyed your stay, all the team was friendly and that the location was convenient for your visit. The team and I hope to welcome you back to the hotel on your next trip to Dublin.

Warmest Regards,
Liina Virunurm
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Galway
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 26, 2014 via mobile

We were booking last minute and chose Beresford because of its location.

Reception were robotic and didn't really answer our questions.

Room was clean but very noisy all the time and the window overlooked the Luas line and the Garda station.

Shower was unbelievably powerful and the highlight of our stay. Don't know how water charges will effect this hotel

No residents bar so any drink after 11 had to be consumed in the bedroom or the lobby which seemed to upset a few people each evening. We found this very strange as there was obviously money to be made.

Breakfast seemed to suit Europeans more than Irish and bread rolls were stale.

No sign of a manager all weekend anywhere in the hotel.

Would not return in a hurry

Stayed May 2014, traveled as a couple
Helpful?
1 Thank Thatsjustmyopinion13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liina V, Front Office Manager at Beresford Hotel, responded to this review, June 28, 2014
Dear Thatsjustmyopinion13,

Thank you for taking the time to review your recent stay at Beresford Hotel. It is through feedback such as yours that we can continue to improve our level of customer service. I am terribly sorry for the experience you had regarding robotic reception staff. This is not the usual high standard of customer care we provide. I ensure you that all your feedback will be investigated and utilized to the full extent. I sincerely apologize for the shortcomings you encountered during your stay with us.

Warm Regards,
Liina Virunurm
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Dublin hotels

Southampton
Level Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 25, 2014

Needed a hotel relatively central without spending a fortune and this looked ideal. Reception gives a good first impression which is not quite what you expect when looking from the outside and the room was well appointed and very spacious albeit looking a little tired in places.
Had a room on the side street (on the right hand side looking at the front) 2nd floor and for a Monday night it was like trying to sleep in the middle of a railway station......bear in mind that it is right outside the railway station and the trains literally pass the window (2nd floor) about 25mtrs from the room. so between the passing night clubbers, late commuters and bin lorries, hotel supply trucks etc I think I had about an hours sleep in total. if there is such a thing, ask for a quiet room. overall the hotel is fine for a night or two, breakfast was good and staff very helpful.

Room Tip: Ask for a quiet one!
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  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Trek700
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liina V, Front Office Manager at Beresford Hotel, responded to this review, June 27, 2014
Dear Trek700,

Thank you very much for taking the time to review your recent stay at Beresford Hotel. I am very sorry to hear that your room was too noisy, as you mentioned we do not have quiet rooms and I apologize for the inconvenience this caused you. Guest feedback is very important to us at Beresford Hotel. Please be assured your comments will be investigated and utilized fully.

Warmest Regards,
Liina Virunurm
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cheyenne, Wyoming
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 22, 2014

This hotel has a great location near restaurants and the bus terminal . It is a short walk to the nearby tourist areas. However, it might be a little too close to the bus terminal for we could hear horns throughout the night. Room was small, but comfortable. It was a bit drafty near the window facing the street. Overall, a great place to stay if your room is solely a place to sleep. We would go back.

Room Tip: If possible, try to get a room that does not have a window facing the terminal.
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BoSoxChick1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liina V, Front Office Manager at Beresford Hotel, responded to this review, June 26, 2014
Dear BoSoxChick1984,

Thank you for reviewing your recent stay at Beresford Hotel. I am delighted that the location suited you well and you enjoyed your experience in Dublin. The team and I look forward to welcoming you back to Beresford Hotel on your next trip to Dublin.

Warmest Regards,
Liina Virunurm
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed June 21, 2014

I recently stayed at the Beresford Hotel, It is ideally located next to the bus station and the main train terminus bringing ease to a long journey especially if you're carrying with you heavy bags.

The staff are incredibly friendly and the hotel pub is very old irish traditional style which was lovely. The décor itself was a bit dingy and is need of decoration, also there was a funny smell along the bedroom corridor due to I think old carped.

The room was very nice, but there is a heatwave at the moment and the room was definitely designed to keep in the heat so I was boiling hot all night with the window wide open, this gave way to a lot of noise pollution from the street outside, which happens not to bother me, but I know this would very much effect some.

The room was a grand size but felt old fashioned, possibly more pleasant for a winter stay.

For the price of the room you could get a better hotel, but the location was ideal and the staff super friendly.

I highly recommend trying their spicey chicken wings at the bar :-)

Room Tip: I would ask for a quiet room prior to your arrival as I know many people don't appreciate noise...
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ROwens1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liina V, Front Office Manager at Beresford Hotel, responded to this review, June 26, 2014
Dear ROwens1985,

Thank you very much for commenting on your recent stay at Beresford Hotel. I am terribly sorry about the room being too hot during the lovely weather and unfortunately, we do not have air conditioning in our rooms. On your next stay with us we would be more than happy to provide you with a complimentary fan. Thank you for your nice comments directed to our team, I will make sure they are passed on. We all hope to have the opportunity to welcome you back to Beresford Hotel.

Warmest Regards,
Liina Virunurm
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 20, 2014

Only stayed here for one night, we booked it because it had parking included and when we arrived they had no car parks available. The bed was very springy, we were only given one small towel and it was very noisy all night as it is next to the train station. Positives were it was close to town. Defiantly overpriced would recommend another hotel!

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 86Betty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liina V, Front Office Manager at Beresford Hotel, responded to this review, June 26, 2014
Dear 86Betty,

Thank you for taking the time to comment on your recent stay at Beresford Hotel. I am very sorry that you were disappointed with your experience. Unfortunately we do have a limited car park spaces available that need to be reserved well in advance, however we always recommend public car park for guests at half price €12.50 per night in the Irish Life Car Park on Abbey Street, which is less then a 5 minute walk. I would like to thank you for providing us with your feedback.

Warmest Regards,
Liina Virunurm
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Beresford Hotel

Property: Beresford Hotel
Address: 21 Store St, Dublin, Ireland
Location: Ireland > Province of Leinster > County Dublin > Dublin
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Suites Wheelchair access
Hotel Style:
Ranked #97 of 153 Hotels in Dublin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Beresford Hotel 3*
Number of rooms: 105
Official Description (provided by the hotel):
Beresford Hotel is a superb hotel in the very heart of Dublin City Centre. Overlooking the magnificent Custom House, Beresford Hotel is the perfect location for anyone who wants the city on their doorstep just minutes from O'Connell Street and Temple Bar and opposite the Bus, Luas and Train stations. The O2 Arena, Croke Park and a host of tourist attractions as well as Restaurants, Bars and Shops are all within walking distance of the hotel. The Aviva Stadium, Dublin Mountains and sandy beaches are a short train ride away. So whether you are looking for a city break to Dublin, are attending a special event or fancy a shopping trip to the city, stay with Beresford Hotel. ... more   less 
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Also Known As:
Isaacs Hotel Dublin

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