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“Recent stay at the Westbury Hotel”
Review of The Westbury

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The Westbury
Ranked #6 of 151 Hotels in Dublin
Certificate of Excellence
Cork, Ireland
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Recent stay at the Westbury Hotel”
Reviewed July 7, 2013

Just had another amazing stay at the Westbury, thank you to Rachel in Customer Relations and the rest of the professional, friendly, smiling staff.
This hotel excells at every level, from the check-in to the room and what a surprise that was, a suite which was beautifully decorated and immaculate.
This is an excellent hotel focused on providing personalised service.
Thank you.

Room Tip: Higher floors are quieter
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Joan0S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMWestburyHotel, General Manager at The Westbury, responded to this review, July 9, 2013
Dear 20JoanOS,

Thank you for taking the time to review The Westbury Hotel on Tripadvisor and for sharing your experience with us.

I am delighted that we exceeded your expectations through our invaluable team and beautiful room product, I am also glad that you enjoyed your suite!

Thank you also for your very kind comments relating to our Guest Relations Team member Rachel, I have passed these comments to her directly and she was delighted to receive such a nice comment!

Looking forward to welcoming you once again to The Westbury Hotel,

Sincerely,

Vincent O’Gorman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (502)
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Iowa
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed July 7, 2013

My husband and I stayed here 2 nights and had a great experience. It was a beautiful room and extremely comfortable bed. The Westbury has the best continental breakfast I've ever had - a big selection of pastries and breads, juices, fruits, plus yogurt & granola, and meat and cheese platters. They also have hot breakfast menu items for order; I didn't try them but the ones that came to others in the dining area looked fantastic.

The only negative to this place is that it's just off Grafton street (which I know many see as a positive) - but if you are driving, like we were, it's impossible to find because you cannot take your car on Grafton street, which we were unaware of until we got there. Our GPS refused to take us there, so it was a bit of a pain. The upside of this is that it's within decent walking distance of just about anywhere you want to go in Dublin.

Other than that, it's a wonderful place to stay. The desk staff even gave us a couple complimentary bottles of water for our travels upon checkout - nice touch.

  • Stayed June 2013, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank july_hymn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WehManager, Guest Relations Manager at The Westbury, responded to this review, July 17, 2013
Dear july_hymn,

Thank you for having stayed with us and for your favourable review of The Westbury Hotel on Tripadvisor.

We are all delighted with your comments.
I look forward to welcoming you back soon.

Thank you for recommending The Westbury Hotel on Tripadvisor.

Kind regards,

Joseph Downing
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed July 5, 2013

The best location right in the centre of the city, the staff couldn't be more friendly and helpful, food was great both in the Wilde restaurant and Cafe Novo. We had a lovely room that was well serviced, maybe the bathroom could have been larger for the level of room that we'd chosen. We had a fabulous 3 night break.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Suden7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WehManager, Guest Relations Manager at The Westbury, responded to this review, July 17, 2013
Dear Suden7,

Thank you for having stayed with us and for favourably reviewing The Westbury Hotel on Tripadvisor.

We are truly delighted by your kind comments.
I look forward to welcoming you back soon.

Thank you for recommending The Westbury Hotel on Tripadvisor.

Kind regards,

Joseph downing
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Thomas, USVI
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 4, 2013 via mobile

Located just steps from Grafton Street, this hotel showcases a great location with fantastic service. We arrived at hotel early and they were quick to accommodate our stay. Our stay this time was in the Presidential Suite and we were very pleased.
A few steps out the front door and you're in the mix of Dublin's pubs, restaurants and shopping.

Stayed September 2012
Helpful?
1 Thank Shaine_Gaspard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WehManager, Guest Relations Manager at The Westbury, responded to this review, July 17, 2013
Dear Shaine_Gaspard,

Thank you for having stayed with us and for favourably reviewing The Westbury Hotel on Tripadvisor.

Everyone here is delighted by your kind comments.
I look forward to welcoming you back soon.

Thank you for recommending The Westbury Hotel on Tripadvisor.

Kind regards,

Joseph Downing
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North West, Ireland
Level Contributor
54 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed July 4, 2013

Excellent Hotel in a fantastic location right in the centre of town, with multiple food, drink and shopping options footsteps from the door and the Luas Light rail and transport links with a couple of hundred metres.

The hotel itself is clean, crisp, comfortable, with excellent customer service, very efficient staff, and a great atmosphere to help you relax and enjoy your stay.

I travel a lot, I will definitely stay here again, says 5 stars, it is 5 stars and was very good value.

Travelled with my wife on a business / couples trip and it worked perfectly well to accommodate both.

Room Tip: 414 has a nice view out over Grafton Street and is very bright and airy.
See more room tips
  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sidara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WehManager, Guest Relations Manager at The Westbury, responded to this review, July 17, 2013
Dear Sidara,

Thank you for favourably reviewing The Westbury Hotel on Tripadvisor and thank you for your valuable custom.

Your kind comments are truly delightful and most encouraging.
I look forward to welcoming you back soon.

Thank you for recommending The Westbury Hotel on Tripadvisor.

Kind regards,

Joseph Downing
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berlin, Germany
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 4, 2013

My husband, daughter (7) and myself had a wonderful 5 days at the Westbury! The location is perfect for walking around the Grafton street and the city. The room was clean and well appointed. Room service was wonderful. I would highly recommend the high tea in the lobby bar.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank erikabellavista
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WehManager, Guest Relations Manager at The Westbury, responded to this review, July 17, 2013
Dear erikabellavista,

Thank you for having stayed with us and for favourably reviewing The Westbury Hotel on Tripadvisor.

Our entire team are delighted by your kind comments.
I look forward to welcoming you back soon.

Thank you for recommending The Westbury Hotel on Tripadvisor.

Kind regards,

Joseph Downing
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Irvine, California
Level Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed July 3, 2013

Beating a dead horse here as the reviews that note the Westbury's awesome location (in the heart of Grafton Street and just steps from great shopping, an ATM and local vendors selling fresh flowers); its beautiful exterior and lobby area (one of our trip highlights was sipping on hot whiskeys near the lobby's fireplace); and fantastic service are spot-on.

The concierge was especially impressive and helpful when I discovered my Visa account had been frozen after failing to notify the bank of my travels, and my accidentally (and stupidly!) selecting "no" in response to the bank's email to me asking if I thought the charges were fraudulent. When I asked the concierge for help, he had the bank on the line in seconds and navigated through the many automated prompts until I reached an agent. He was super attentive, accomodating and patient and exactly the kind of help you hope to find at a five-star hotel.

A somewhat minor caveat: Our room, while clean and comfortable, was pretty average in appearance, and the bathroom was a bit of a disappointment after experiencing the rain shower-heads at The Gibson.

Regardless, The Westbury is a great hotel, with a can't-be-beat location, and an all-star staff.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alex K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WehManager, Guest Relations Manager at The Westbury, responded to this review, July 17, 2013
Dear Alexanderjk,

Thank you for having stayed with us and for writing a positive review of The Westbury Hotel on Tripadvisor.
The entire team here are delighted with your comments.
I look forward to welcoming you back soon.

Thank you for recommending ThecWestbury Hotel on Tripadvisor.

Kind regards,

Joseph Downing
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westbury

Property: The Westbury
Address: Balfe Street, Dublin, Ireland
Phone Number:
Location: Ireland > Province of Leinster > County Dublin > Dublin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Family Hotel in Dublin
#2 Romantic Hotel in Dublin
#6 Luxury Hotel in Dublin
#9 Business Hotel in Dublin
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Westbury 5*
Number of rooms: 205
Official Description (provided by the hotel):
One of The Leading Hotels of the World and rejuvenated by a multi-million euro refurbishment, The Westbury is an urban retreat with Dublin city on its doorstep. Located just off Grafton Street, in the heart of Dublin, this stylish 5-star hotel provides easy access to the city's best entertainment and business districts. ... more   less 
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Also Known As:
Westbury Hotel Dublin
Westbury Dublin
Hotel Westbury

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