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“Excellent Hotel”
Review of The Westbury

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The Westbury
Ranked #6 of 152 Hotels in Dublin
Certificate of Excellence
Reviewed July 4, 2013

Excellent Hotel in a fantastic location right in the centre of town, with multiple food, drink and shopping options footsteps from the door and the Luas Light rail and transport links with a couple of hundred metres.

The hotel itself is clean, crisp, comfortable, with excellent customer service, very efficient staff, and a great atmosphere to help you relax and enjoy your stay.

I travel a lot, I will definitely stay here again, says 5 stars, it is 5 stars and was very good value.

Travelled with my wife on a business / couples trip and it worked perfectly well to accommodate both.

Room Tip: 414 has a nice view out over Grafton Street and is very bright and airy.
See more room tips
  • Stayed: June 2013, traveled on business
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1  Thank Sidara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WehManager, Guest Relations Manager at The Westbury, responded to this reviewResponded July 17, 2013

Dear Sidara,

Thank you for favourably reviewing The Westbury Hotel on Tripadvisor and thank you for your valuable custom.

Your kind comments are truly delightful and most encouraging.
I look forward to welcoming you back soon.

Thank you for recommending The Westbury Hotel on Tripadvisor.

Kind regards,

Joseph Downing
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,734 - 2,740 of 4,188 reviews

Reviewed July 4, 2013

My husband, daughter (7) and myself had a wonderful 5 days at the Westbury! The location is perfect for walking around the Grafton street and the city. The room was clean and well appointed. Room service was wonderful. I would highly recommend the high tea in the lobby bar.

  • Stayed: June 2013, traveled with family
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1  Thank erikabellavista
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WehManager, Guest Relations Manager at The Westbury, responded to this reviewResponded July 17, 2013

Dear erikabellavista,

Thank you for having stayed with us and for favourably reviewing The Westbury Hotel on Tripadvisor.

Our entire team are delighted by your kind comments.
I look forward to welcoming you back soon.

Thank you for recommending The Westbury Hotel on Tripadvisor.

Kind regards,

Joseph Downing
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 3, 2013

Beating a dead horse here as the reviews that note the Westbury's awesome location (in the heart of Grafton Street and just steps from great shopping, an ATM and local vendors selling fresh flowers); its beautiful exterior and lobby area (one of our trip highlights was sipping on hot whiskeys near the lobby's fireplace); and fantastic service are spot-on.

The concierge was especially impressive and helpful when I discovered my Visa account had been frozen after failing to notify the bank of my travels, and my accidentally (and stupidly!) selecting "no" in response to the bank's email to me asking if I thought the charges were fraudulent. When I asked the concierge for help, he had the bank on the line in seconds and navigated through the many automated prompts until I reached an agent. He was super attentive, accomodating and patient and exactly the kind of help you hope to find at a five-star hotel.

A somewhat minor caveat: Our room, while clean and comfortable, was pretty average in appearance, and the bathroom was a bit of a disappointment after experiencing the rain shower-heads at The Gibson.

Regardless, The Westbury is a great hotel, with a can't-be-beat location, and an all-star staff.

  • Stayed: January 2013, traveled as a couple
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Thank Alex K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WehManager, Guest Relations Manager at The Westbury, responded to this reviewResponded July 17, 2013

Dear Alexanderjk,

Thank you for having stayed with us and for writing a positive review of The Westbury Hotel on Tripadvisor.
The entire team here are delighted with your comments.
I look forward to welcoming you back soon.

Thank you for recommending ThecWestbury Hotel on Tripadvisor.

Kind regards,

Joseph Downing
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 3, 2013

Stayed for just 1 night, we wished we were staying for more! Location is wonderful - just off Grafton Street, a shoppers paradise. Check-in was really quick and staff were very attentive. Our room was on the fourth floor and was a fabulous junior suite. The bathroom was huge! The Nespresso machine was a nice touch. The 4 poster bed was so comfortable. There is an underground car park which is included in the room rate. Breakfast was gorgeous and the restaurant was superb. All in all, our stay was wonderful and we look forward to staying again.

  • Stayed: December 2012, traveled as a couple
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Thank LesterLemur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WehManager, Guest Relations Manager at The Westbury, responded to this reviewResponded July 17, 2013

Dear LesterLemur,

Thank you for having stayed with us and for writing so favourable a review of The Westbury Hotel on Tripadvisor.
Your kind words of praise are greatly appreciated indeed.
I look forward to welcoming you back soon.

Thank you for recommending The Westbury Hotel on Tripadvisor.

Best regards,

Joseph Downing
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 2, 2013

We were fortunate to have stayed here on a recent tour through Ireland. Our tour operator handled all the accommodations, and at each destination, we were treated to the finest. Dublin was our last stop and truly was the best for last! We walked in and were immediately escorted to a lovely room overlooking the courtyard area in the front of the hotel, wonderful view! The service was outstanding, from the front desk, bellman, waitstaff and housekeepers. We were there for two nights, and wished we could have stayed longer. We fell in love with Dublin, and I think part of that was due to staying at this location. You are centrally located and can walk to easily to all the sites and restaurants. The rooms were modern, clean and spacious, and the bathrooms beautiful as well as lovely toiletries. They have an amazing breakfast buffet which was outstanding. If we ever get the chance to visit Dublin, this is the place we'll stay!

Room Tip: Ask for a room on a higher floor.
See more room tips
  • Stayed: May 2013, traveled as a couple
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Thank gardenia02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WehManager, Guest Relations Manager at The Westbury, responded to this reviewResponded July 17, 2013

Dear gardenia02,

Thank you for having stayed with us and for writing such a favourable review of The Westbury Hotel on Tripadvisor.
Your kind comments are greatly appreciated by everyone here.
I look forward to welcoming you back soon.

Thank you for recommending The Westbury Hotel on Tripadvisor.

Best regards,

Joseph Downing
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 2, 2013

This hotel is wonderful. Wonderful attention to details without feeling too stuffy. The breakfast is terrific. The location can't be topped - just off Grafton St. and close to St. Stephen's Green. Rooms are on the small side but very comfortable.

  • Stayed: June 2013, traveled with friends
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Thank MadisonChickadee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WehManager, Guest Relations Manager at The Westbury, responded to this reviewResponded July 17, 2013

Dear MadisonChickadee,

Thank you for having stayed with us and for having written such a favourable review of The Westbury Hotel on Tripadvisor.
Your comments are most welcome.
I look forward to welcoming you back in the near future.

Thank you for recommending The Westbury Hotel on Tripadvisor.

Kind regards,

Joseph Downing
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 2, 2013

I recently had the pleasure of returning to The Westbury after what had been too long away! As always the stay was wonderful.
From the moment I exited the taxi, before even getting to the door, there was a welcome smile from the doorman - a brightness in the dreary rainy morning. Inside, everything was as bright and shiny as a new penny; and a big plus – no wait to check in, even at the busy 8am checkout hour.
The room itself was impressive - large, bright, and impeccably clean. The perfect blend of traditional meets modern – a theme to be carried through he hotel in every way. Once the door closed a wonderful silence descended that left you alone to enjoy the complimentary toffees and fluffy pillows in a wonderful four poster bed from which you could see the Dublin rooftops out the window. (The Dublin skyline isn't known for being comparable to NY or Tokyo or Sidney, but it has its own allure.) I later learned just how incredibly comfortable the bed was, how the pillows didn’t want to let go the next morning, and how amazing it was that I hadn’t heard a peep all night despite the Dublin Thursday night summer nightlife outside on the street. The bathroom was huge – coming from NY most bathrooms are large! But this was really spacious – bigger than most New York apartments, never mind bathrooms! Double sink and marble tops and great lighting – which could be adjusted to soak in the nice big tub. Time for breakfast first though!
Sipping on my morning coffee in the Gallery Dublin woke up and came alive - outside on Grafton Street you saw the hustle and bustle of people hurrying to work while shutters rose, the flower vendors set up their roses and lilies, and the pubs set up the umbrellas to cater for the outdoor lunch in mist! Inside though, there was a still calmness despite the suits and heels that came and went about their business over coffee and orange juice. No better place to conduct a morning meeting than a super comfortable armchair with ever present great service just as and when you needed it. The staff were all friendly but not overbearing, and knew when to disappear and when to assist as they surveyed from a distance. Despite the presence of a significant number of people the Gallery never felt crowded and your thoughts were never drowned out by the chatter at other tables.
Lunchtime in the Gallery was equally impressive. The pianist playing the Fields of Athenry in the background being the perfect touch of Ireland and the soup and "brown bread" confirming you were truly home, while the deconstructed cheesecake confirmed it was a new and modern contemporary home. Best cheesecake ever just adding to the slice of heaven the stay had already been and I hadn’t yet made it past lunchtime.

  • Stayed: June 2013, traveled on business
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1  Thank amiezil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WehManager, Guest Relations Manager at The Westbury, responded to this reviewResponded July 17, 2013

Dear amiezil,

Thank you for your most favourable review of The Westbury hotel on Tripadvisor and thank you for having stayed with us.
Your comments are truly delightful and most appreciated indeed.
I look forward to welcoming you back soon.

Thank you for recommending The Westbury Hotel on Tripadvisor.

Best regards,

Joseph Downing
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westbury

Address: Balfe Street, Dublin, Ireland
Phone Number:
Location: Ireland > Province of Leinster > County Dublin > Dublin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Family Hotel in Dublin
#2 Romantic Hotel in Dublin
#6 Luxury Hotel in Dublin
#9 Business Hotel in Dublin
Price Range: $281 - $613 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westbury 5*
Number of rooms: 205
Official Description (provided by the hotel):
One of The Leading Hotels of the World and rejuvenated by a multi-million euro refurbishment, The Westbury is an urban retreat with Dublin city on its doorstep. Located just off Grafton Street, in the heart of Dublin, this stylish 5-star hotel provides easy access to the city's best entertainment and business districts. ... more   less 
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Also Known As:
Westbury Hotel Dublin
Westbury Dublin
Hotel Westbury

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